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5 results for Senior It Support Engineer 1 in New York, NY

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

Systems Engineer/Network Engineer

Ridgefield, CT
onsite
Temporary / Contract
42.75 - 54 USD / Hourly
We are looking for a Systems Engineer/Network Engineer to join a client-focused team in Connecticut on a contract basis. This role is ideal for a hands-on technical specialist who can resolve infrastructure and network issues efficiently while delivering a high standard of support. The position involves working across server, network, cloud, and end-user environments, with regular communication to ensure clients stay informed and supported. Responsibilities: • Deliver responsive and detail-oriented technical support to clients, ensuring a positive service experience throughout each interaction. • Investigate, prioritize, and resolve incoming support requests while managing work effectively within an active ticket queue. • Administer and support business technology environments, including Windows systems, Microsoft 365, remote connectivity tools, and mobile devices. • Maintain and troubleshoot network infrastructure such as routers, firewalls, switching, VLANs, ports, and access control configurations. • Manage directory services and policy administration, including Active Directory, Azure Active Directory, and Group Policy settings. • Support virtual server platforms and related infrastructure across VMware and Hyper-V environments. • Assist with backup and disaster recovery solutions to help protect client systems and data availability. • Coordinate with vendors and internal team members to address complex issues, communicate progress, and resolve escalated incidents. • Record service activity, time, expenses, and technical notes accurately in ConnectWise while following the assigned daily schedule.
2026-04-21T00:00:00Z

ServiceNow Architect/Engineer

New York, NY
remote
Temporary / Contract
65 - 75 USD / Hourly
We are looking for an experienced ServiceNow Architect/Engineer. In this role, you will lead the implementation and optimization of ServiceNow modules, with a focus on Enterprise Architecture capabilities. This is a long-term contract position offering opportunities to work with cutting-edge technologies and drive impactful solutions. Responsibilities:• Lead the implementation of ServiceNow Enterprise Architecture products, including application, technology, and information portfolio management.• Align resources with organizational goals and streamline processes using ServiceNow modules.• Optimize Service Portfolio Management, including business services, technology services, and service offerings.• Oversee the implementation and enhancement of Digital Portfolio Management within ServiceNow.• Integrate Service Mapping concepts, including tag-based mapping, into operational workflows.• Manage and utilize foundational data within the ServiceNow platform, such as users, groups, and reference data.• Develop and enhance integrations between ServiceNow and external systems using APIs and robust transformation techniques.• Create workflows, scripted APIs, and perform development activities to customize ServiceNow solutions.• Collaborate with cross-functional teams to ensure alignment with enterprise architecture objectives.• Provide technical expertise to support the operationalization of Enterprise Architecture capabilities.
2026-04-23T00:00:00Z

Network Engineer

New York, NY
remote
Temporary / Contract
67.2885 - 77.913 USD / Hourly
We are looking for an experienced Network Engineer to join our team on a long-term contract basis. This role is based in New York, New York, and requires an experienced, detail-oriented individual with expertise in network architecture, troubleshooting, and system optimization. The ideal candidate will thrive in a dynamic environment, working independently while contributing to the success of critical network operations. Responsibilities: • Provide advanced oversight and management of network systems to ensure seamless operations. • Collaborate on the design and implementation of network architecture, offering guidance on complex escalations. • Develop and refine helpdesk systems, incorporating automation to enhance efficiency. • Participate in occasional night migrations and ensure the successful execution of these activities. • Operate autonomously, demonstrating strong problem-solving skills and minimal need for supervision.
2026-04-08T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience. Responsibilities: • Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization. • Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system. • Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure. • Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations. • Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery. • Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users. • Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks. • Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments. • Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants. • Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
2026-04-23T00:00:00Z