We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns.<br>• Process orders accurately and efficiently, ensuring all details are captured correctly.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Resolve customer issues promptly, coordinating with internal teams when necessary.<br>• Provide clear and accurate information about products, services, and company policies.<br>• Strive to exceed customer satisfaction standards by offering exceptional service.<br>• Follow established procedures and guidelines for call center operations.<br>• Monitor and manage multiple customer accounts simultaneously.<br>• Identify opportunities to improve service processes and share feedback with management.
<p>55,000 - 60,000</p><p><br></p><p>benefits:</p><ul><li>1 day hybrid after a few months</li><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>401k</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and service issues in a timely and courteous manner.</li><li>Process orders, returns, exchanges, and account updates accurately.</li><li>Maintain detailed and accurate records of customer interactions in CRM or internal systems.</li><li>Escalate complex issues to appropriate departments as needed.</li><li>Follow company policies, procedures, and service standards.</li><li>Collaborate with internal teams to ensure customer needs are met.</li></ul><p><br></p><p><br></p>
We are looking for a Customer Service Representative to join a team in New Jersey in a contract-to-permanent capacity. This hybrid position offers a schedule of four days on site and one day remote, with some flexibility based on availability. The role focuses on supporting daily customer operations through order coordination, shipment handling, and accurate recordkeeping while delivering responsive service across phone and email channels.<br><br>Responsibilities:<br>• Manage customer order entry with accuracy and ensure information is updated correctly in company systems.<br>• Coordinate outbound shipments by preparing orders for processing and confirming they are sent on time.<br>• Accept incoming deliveries, document received items, and maintain organized shipment records.<br>• Monitor inventory counts and update stock information to help maintain reliable product availability.<br>• Provide timely support to customers through inbound calls, outbound follow-up, and email communication.<br>• Use Salesforce and other internal tools to track customer activity, order details, and service updates.<br>• Assist with scheduling needs and related administrative tasks that support customer service operations.
We are looking for a Customer Service Representative to support consumer inquiries and product-related concerns for a growing organization in Bloomfield, New Jersey. This Long-term Contract opportunity combines onsite collaboration two days per week with remote work three days per week and is ideal for someone who enjoys delivering thoughtful service across phone, email, and digital channels. The person in this role will help ensure customer issues are documented accurately, resolved efficiently, and handled with professionalism.<br><br>Responsibilities:<br>• Oversee incoming service requests through the ticketing system and keep each case updated from intake through resolution.<br>• Address customer questions, product-related concerns, and general support needs across phone, email, and online channels.<br>• Record complaint details carefully and maintain complete, accurate documentation for tracking and follow-up purposes.<br>• Support e-commerce customers by resolving order-related issues, website concerns, and sales inquiries in a timely manner.<br>• Assist with seasonal demand related to Advent Calendar sales activities during the second half of the year.<br>• Work closely with the Consumer Relations Lead to escalate complex issues and ensure consistent service standards are met.<br>• Enter and manage customer information, case notes, and order details within internal platforms and reporting tools.
We are looking for a customer-focused Customer Service Representative to support daily client interactions for a real estate and property organization. This contract opportunity is ideal for someone who is comfortable managing a high volume of communications, maintaining accurate records, and delivering attentive service across phone and email channels. The position requires regular onsite attendance and offers the chance to contribute to both customer support and accounts receivable-related activities in a fast-paced environment.<br><br>Responsibilities:<br>• Manage incoming customer calls and emails, providing timely assistance and resolving questions with an attentive approach.<br>• Place outbound calls as needed to follow up on inquiries, payment-related matters, and service requests.<br>• Enter and update customer, order, and account information accurately within internal systems and spreadsheets.<br>• Coordinate appointments and schedule-related communication to support efficient service delivery.<br>• Assist with accounts receivable support tasks, including documenting customer interactions and tracking payment issues.<br>• Use Microsoft Office tools, especially Excel and Word, to maintain records, prepare reports, and organize daily work.<br>• Support property-related customer service activities while ensuring details are recorded clearly and consistently.<br>• Collaborate with internal team members and leadership to address service concerns and keep workflows moving effectively.
<p>We are looking for a Customer Service Representative to support a busy service operations team in Fairfield, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service-related documentation, and working in a fast-paced call center environment. The person in this role will handle a steady volume of inquiries, update service records, and coordinate closely with internal teams and external partners to keep requests moving efficiently. This opportunity includes structured onboarding and hands-on training to build product knowledge and customer communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Review incoming service requests and confirm warranty eligibility, part details, and unit pricing before processing.</p><p>• Enter, update, and monitor service tickets in the system while maintaining complete and accurate documentation.</p><p>• Manage return requests for quality review and follow product status through each stage of the process.</p><p>• Respond to a high volume of inbound calls and provide clear, timely updates to customers and service partners.</p><p>• Work closely with technicians, managers, distributors, and contractors to resolve questions and move service issues forward.</p><p>• Check product availability and related order information to support accurate request handling.</p><p>• Communicate professionally with customers regarding service needs, request progress, and next steps.</p><p>• Participate in in-person onboarding and side-by-side training, then transition to a hybrid schedule once fully trained and approved.</p>
<p>We are looking for an experienced Sales Manager to lead and oversee our sales operations in the Tinton Falls, New Jersey area. This role involves managing a dynamic team, driving revenue growth, and fostering strong relationships with key accounts. The ideal candidate will bring technical knowledge, exceptional communication skills, and a strategic mindset to support our organization’s continued success in the specialty film capacitor industry.</p><p><br></p><p>This role is salary based only *** No commission</p><p>Onsite in Tinton Falls, NJ. Mon-Fri</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage the sales team to achieve organizational goals and sales targets.</p><p>• Develop annual sales plans and quotas for territories and regions, forecasting sales volumes and profit margins for both existing and new products.</p><p>• Monitor market trends, competitor activities, and economic factors to maintain optimal product mix, sales volume, and pricing strategies.</p><p>• Build and maintain strong relationships with existing accounts while identifying and pursuing new customer opportunities.</p><p>• Collaborate with engineering teams to align product design with customer requirements and purchasing strategies.</p><p>• Provide industry insights to support research and development initiatives and marketing strategies.</p><p>• Organize and deliver technical seminars or presentations at key customer accounts to showcase product capabilities.</p><p>• Conduct regular sales forecasts and reviews with management, making adjustments to targets as necessary.</p><p>• Ensure timely communication and coordination between sales, engineering, and purchasing teams.</p><p>• Travel up to 30% as required to meet with clients and attend industry events</p>
<p>We are looking for an experienced and driven Sales Supervisor to lead and inspire a team of call center representatives in Parsippany, New Jersey. This role requires a strong leader who can oversee daily operations, improve team performance, and ensure exceptional customer experiences. If you thrive in a fast-paced environment and have a passion for customer service excellence, this position is an excellent fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and motivate a team of call center representatives, fostering a positive work environment and high team morale.</p><p>• Establish clear performance goals and provide ongoing coaching and feedback to team members.</p><p>• Monitor and analyze key performance metrics to identify areas for improvement and optimize team productivity.</p><p>• Ensure adherence to call center policies and procedures while promoting best practices.</p><p>• Address escalated customer concerns and deliver effective solutions to maintain satisfaction.</p><p>• Collaborate with the training department to design and implement comprehensive training programs for new and existing staff.</p><p>• Drive sales growth and improve customer retention by equipping representatives with the necessary tools and knowledge.</p><p>• Conduct regular performance evaluations and develop individualized growth plans for team members.</p><p>• Prepare and present detailed reports on call center performance to senior management.</p><p>• Work cross-functionally with departments such as marketing, operations, and IT to ensure seamless coordination of call center activities.</p>
<p>We are looking for an experienced Account Executive to manage and grow relationships with a retail and wholesale jewelry client in New York, New York. This role requires a dynamic individual with strong sales and account management expertise to ensure client satisfaction and business growth. The ideal candidate will bring a proactive approach to communication and problem-solving within a fast-paced industry.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships with retail, e-commerce, and wholesale jewelry accounts, fostering trust and collaboration.</p><p>• Oversee client accounts, ensuring timely updates regarding orders, inventory levels, and delivery schedules.</p><p>• Proactively address client needs to maintain high levels of satisfaction and retention.</p><p>• Develop strategies to grow existing accounts and identify new business opportunities.</p><p>• Collaborate with internal teams to ensure seamless order processing and fulfillment.</p><p>• Monitor account performance and provide data-driven recommendations to improve sales outcomes.</p><p>• Conduct regular client meetings to review account progress and address concerns.</p><p>• Stay informed about industry trends to offer clients valuable insights and solutions.</p><p>• Manage e-commerce sales channels, ensuring smooth operations and optimal performance.</p><p><br></p><p>If this person is you, please apply to victoria.iacoviello@roberthalf</p>
<p>The Patient Service Representative is responsible for managing all aspects of a patient’s financial account. This role focuses on explaining financial information, verifying insurance coverage, educating patients on financial options, and ensuring accuracy and completeness of billing and documentation through follow‑up with patients and internal teams.</p><p><br></p><p>Responsibilities:</p><ul><li>Conduct patient consultations to review financial responsibilities, explain financial policies, and set clear expectations regarding payment protocols</li><li>Verify and document patient insurance benefits and update patient progress notes</li><li>Provide patients with cost estimates for upcoming treatments</li><li>Collect estimated patient liabilities and accurately apply payments to patient accounts throughout the treatment plan</li><li>Allocate and post payments appropriately once cleared</li><li>Run and compile weekly reconciliation reports to ensure patient financial obligations are accurately tracked and fulfilled</li><li>Review patient accounts efficiently, identify outstanding balances, and follow up with finance teams on claims, insurance issues, and patient correspondence</li><li>Respond to patient calls and correspondence regarding billing questions, financial policies, and claims submissions</li><li>Exercise sound judgment and decision‑making to ensure accuracy, efficiency, and quality outcomes</li></ul>