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3 results for Lead Tech Support in New York, NY
- New York, NY
- onsite
- Temporary
- 27.7115 - 32.087 USD / Hourly
- We are looking for a skilled Desktop Support Engineer to join our team in New York, New York. In this long-term contract role, you will provide technical assistance and support to ensure smooth operations within an investment banking environment. This position is ideal for someone with strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues.<br>• Manage user accounts, groups, and devices using Active Directory.<br>• Administer Office 365 licenses, users, and groups, ensuring efficient functionality.<br>• Perform basic device and user management tasks using Microsoft Intune.<br>• Organize and maintain IT equipment, including setting up devices and connecting cables.<br>• Respond to service desk tickets promptly and resolve issues effectively.<br>• Collaborate with team members to identify and resolve recurring technical problems.<br>• Ensure all IT systems meet organizational standards and are properly maintained.<br>• Communicate with stakeholders to provide updates and solutions regarding technical challenges.<br>• Document resolutions and best practices for future reference.
- 2026-03-24T00:00:00Z
- Hazlet, NJ
- onsite
- Permanent
- 60000 - 70000 USD / Yearly
- <p>We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote and on-site technical support to clients.</p><p>• Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.</p><p>• Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.</p><p>• Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.</p><p>• Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.</p><p>• Support network installations and perform fundamental diagnostics to maintain reliable connectivity.</p><p>• Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.</p><p>• Partner with internal teams to resolve complex technical issues and escalate when appropriate.</p><p>• Accurately document service desk tickets, resolutions, and technical procedures.</p><p>• Stay current with emerging technologies and industry best practices to enhance service delivery.</p>
- 2026-03-17T00:00:00Z
- Piscataway, NJ
- onsite
- Temporary
- 35 - 38 USD / Hourly
- We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.<br><br>Responsibilities:<br>• Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues.<br>• Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.<br>• Research emerging technologies and recommend improvements to enhance user support and operational efficiency.<br>• Create and update user guides and documentation to assist stakeholders in navigating the platform.<br>• Manage course uploads and produce both standard and customized reports to support organizational needs.<br>• Assist with onboarding and technical implementations for new partners using the learning management system.<br>• Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.<br>• Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.<br>• Conduct keyword research and content audits to optimize the platform's website and improve data integrity.<br>• Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
- 2026-03-20T00:00:00Z