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10 results for Director Customer Experience in New York, NY

Customer Experience Specialist

Elmwood Park, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment. Responsibilities:• Maintain and manage organizational systems to ensure accurate data and a reliable database.• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.• Utilize Microsoft Excel to organize data, create reports, and support operational needs.• Manage email correspondence effectively to ensure clear communication with clients and team members.• Handle CRM systems to monitor customer interactions and ensure data integrity.• Provide administrative assistance to streamline processes and support team operations.• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.
2026-04-22T00:00:00Z

Customer Service Representative

Newark, NJ
onsite
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-04-06T00:00:00Z

Customer Service Representative

Norwalk, CT
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day service operations for a food and food processing organization. This contract position is expected to run for a couple of months and will provide part-time support for two days per week, with flexibility to increase to three days if business needs require it. The person in this role will help maintain responsive communication with customers while ensuring accurate information is entered and updated across internal records. Responsibilities: • Respond to customer questions and service requests through email and other communication channels in a timely and thorough manner. • Enter, update, and verify customer information, orders, and service details with a high degree of accuracy. • Monitor shared inboxes and manage correspondence to ensure inquiries are routed and resolved efficiently. • Maintain organized records of customer interactions, follow-ups, and service outcomes for internal reference. • Coordinate with internal teams to address issues, clarify requests, and support smooth customer experiences. • Review submitted information for completeness and escalate discrepancies or unresolved concerns when needed.
2026-04-28T00:00:00Z

Customer Service Representative

Westfield, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
55,000 - 60,000 benefits:<ul><li>1 day hybrid after a few months</li><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>401k</li></ul>Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and service issues in a timely and courteous manner.</li><li>Process orders, returns, exchanges, and account updates accurately.</li><li>Maintain detailed and accurate records of customer interactions in CRM or internal systems.</li><li>Escalate complex issues to appropriate departments as needed.</li><li>Follow company policies, procedures, and service standards.</li><li>Collaborate with internal teams to ensure customer needs are met.</li></ul>
2026-04-13T00:00:00Z

Customer Service Representative

Bloomfield, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support consumer inquiries and product-related concerns for a growing organization in Bloomfield, New Jersey. This Long-term Contract opportunity combines onsite collaboration two days per week with remote work three days per week and is ideal for someone who enjoys delivering thoughtful service across phone, email, and digital channels. The person in this role will help ensure customer issues are documented accurately, resolved efficiently, and handled with professionalism. Responsibilities: • Oversee incoming service requests through the ticketing system and keep each case updated from intake through resolution. • Address customer questions, product-related concerns, and general support needs across phone, email, and online channels. • Record complaint details carefully and maintain complete, accurate documentation for tracking and follow-up purposes. • Support e-commerce customers by resolving order-related issues, website concerns, and sales inquiries in a timely manner. • Assist with seasonal demand related to Advent Calendar sales activities during the second half of the year. • Work closely with the Consumer Relations Lead to escalate complex issues and ensure consistent service standards are met. • Enter and manage customer information, case notes, and order details within internal platforms and reporting tools.
2026-04-23T00:00:00Z

Customer Service Representative

Pine Brook, NJ
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to support a busy service operations team in Fairfield, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service-related documentation, and working in a fast-paced call center environment. The person in this role will handle a steady volume of inquiries, update service records, and coordinate closely with internal teams and external partners to keep requests moving efficiently. This opportunity includes structured onboarding and hands-on training to build product knowledge and customer communication skills. Responsibilities:• Review incoming service requests and confirm warranty eligibility, part details, and unit pricing before processing.• Enter, update, and monitor service tickets in the system while maintaining complete and accurate documentation.• Manage return requests for quality review and follow product status through each stage of the process.• Respond to a high volume of inbound calls and provide clear, timely updates to customers and service partners.• Work closely with technicians, managers, distributors, and contractors to resolve questions and move service issues forward.• Check product availability and related order information to support accurate request handling.• Communicate professionally with customers regarding service needs, request progress, and next steps.• Participate in in-person onboarding and side-by-side training, then transition to a hybrid schedule once fully trained and approved.
2026-04-28T00:00:00Z

Customer Service Representative

New York, NY
onsite
Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support daily client interactions for a real estate and property organization. This contract opportunity is ideal for someone who is comfortable managing a high volume of communications, maintaining accurate records, and delivering attentive service across phone and email channels. The position requires regular onsite attendance and offers the chance to contribute to both customer support and accounts receivable-related activities in a fast-paced environment. Responsibilities: • Manage incoming customer calls and emails, providing timely assistance and resolving questions with an attentive approach. • Place outbound calls as needed to follow up on inquiries, payment-related matters, and service requests. • Enter and update customer, order, and account information accurately within internal systems and spreadsheets. • Coordinate appointments and schedule-related communication to support efficient service delivery. • Assist with accounts receivable support tasks, including documenting customer interactions and tracking payment issues. • Use Microsoft Office tools, especially Excel and Word, to maintain records, prepare reports, and organize daily work. • Support property-related customer service activities while ensuring details are recorded clearly and consistently. • Collaborate with internal team members and leadership to address service concerns and keep workflows moving effectively.
2026-04-24T00:00:00Z

Customer Service Representative

Rockaway, NJ
onsite
Permanent / Full Time
20 - 25 USD / Hourly
A busy company in the Rockaway area is seeking a Customer Service Representative to join their growing company. This Customer Service Representative will get the chance to join a dynamic team that works well with each other and offers work schedule flexibility. This Customer Service Representative role involves managing client relationships, addressing inquiries, and ensuring a seamless customer experience. The ideal Customer Service Representative will excel in communication, problem-solving, and attention to detail while supporting various internal teams to deliver exceptional service. Other responsibilities of this Customer Service Representative will include but not be limited to: Customer Service Representative Responsibilities:• Respond promptly to customer inquiries regarding products, services, and delivery schedules.• Process orders, invoices, and payments accurately while maintaining detailed records.• Investigate and resolve customer issues by identifying solutions and coordinating with relevant teams.• Update and manage customer account information to ensure accuracy and completeness.• Provide administrative assistance to the sales department to support their operations.• Collaborate with logistics, finance, and technical teams to ensure smooth order fulfillment.• Handle inbound and outbound calls to address customer concerns and provide solutions.• Monitor customer feedback and contribute to service improvement initiatives.• Ensure compliance with company policies while addressing client needs effectively. This Customer Service Representative position is paying between $20.00 and $25.00 per hour depending on experience. If interested in this Customer Service Representative role, appy today!
2026-04-28T00:00:00Z

Customer Service Agent

New York, NY
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Spanish Speaking Customer Service Agent to support a mission-driven non-profit organization in New York, New York. This Contract to permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and providing dependable service across phone and email channels. The person in this role will handle registration-related questions, guide callers to the appropriate resources, and maintain accurate records while delivering a courteous and welcoming experience. Responsibilities:• Respond to incoming customer questions related to registrations, general services, and routine support needs.• Direct callers to the appropriate call center team or department when issues require additional assistance.• Provide timely and courteous support through phone and email while maintaining a positive customer experience.• Enter and update customer information accurately in internal records and tracking systems.• Assist with order entry, appointment scheduling, and other service-related administrative tasks as needed.• Document interactions clearly to ensure follow-up actions and customer requests are properly recorded.• Use Microsoft Office tools, including Word and Excel, to manage information and support daily customer service activities.
2026-04-27T00:00:00Z

Client Manager

Morristown, NJ
onsite
Permanent / Full Time
70000 - 95000 USD / Yearly
Hybrid position available! A local public accounting firm based in Morristown, NJ is currently looking to add a Staff Accountant to their outsourced accounting and client services team due to continued growth. This is an excellent opportunity join a firm that prioritizes work-life balance and focuses on servicing small businesses and companies. The Staff Accountant will manage outsourced accounting responsibilities for a portfolio of small businesses, including reviewing bank reconciliations, preparing and posting journal entries and accruals, managing the client's monthly close checklist, and preparing sales tax filings. The ideal Staff Accountant will have a minimum of 2 years' experience in either a CPA firm or small business/company. Strong knowledge of QuickBooks is preferred. Candidates must either have their CPA or parts passed.
2026-04-14T00:00:00Z