<p>We are looking for a skilled Operations Specialist to join our team in Metairie, Louisiana. This short-term contract to permanent position requires expertise in consumer and commercial lending, coupled with a strong background in regulatory compliance. The ideal candidate will thrive in a dynamic environment, contributing to a small but impactful department within the financial services industry.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage consumer and commercial loan applications, ensuring compliance with industry regulations.</p><p>• Collaborate with clients and internal teams to gather necessary documentation and verify loan details.</p><p>• Utilize your expertise in consumer banking and lending practices to provide accurate and efficient support.</p><p>• Analyze loan data to identify potential risks and ensure adherence to critical compliance standards.</p><p>• Monitor call center metrics to maintain operational efficiency and enhance customer satisfaction.</p><p>• Stay informed about industry trends, particularly within the credit card and consumer banking sectors.</p><p>• Address customer inquiries and resolve issues related to loan processing in a timely and thorough manner.</p><p>• Support the department in maintaining seamless operations by taking on diverse tasks as needed.</p><p>• Contribute to process improvements that enhance efficiency and compliance within the loan processing workflow.</p>