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1 result for Customer Service in New Orleans, LA

New Orleans, LA
onsite
Temporary to Hire
16 - 18 USD / Hourly
We are looking for a Call Center Specialist to join a mission-driven non-profit organization in New Orleans, Louisiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, communicates clearly, and can build confidence quickly through hands-on training. The person in this role will support callers with professionalism and empathy while managing information accurately in a fast-paced office setting. Responsibilities: • Respond to incoming calls and provide courteous, solution-focused service to individuals seeking assistance and program information. • Guide callers through questions related to housing support programs, eligibility topics, and general service inquiries with accuracy and care. • Record conversations, update customer details, and maintain organized documentation within customer service and office systems. • Use Microsoft Word and Excel to complete routine administrative tasks, track information, and prepare basic records as needed. • Escalate complex concerns to the appropriate team members while ensuring each interaction is handled promptly and professionally. • Participate in structured training to learn program guidelines, call handling procedures, and service expectations for the role. • Support daily call center operations by balancing a high volume of inbound requests with consistent attention to detail.
2026-07-02T00:00:00Z