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3 results for Help Desk Manager in New Orleans, LA

Billing Manager

New Orleans, LA
onsite
Permanent / Full Time
78000.00 - 85000.00 USD / Yearly
We are looking for a Billing Manager to oversee invoicing operations for an expanding industrial services organization in New Orleans, Louisiana. This role will lead billing activities, support a high-performing team, and help ensure customer invoices are issued accurately and on schedule. The position works closely with operations, project leaders, and accounting to keep documentation aligned with customer requirements and maintain a dependable revenue cycle process. Responsibilities:• Direct day-to-day billing activities for both recurring service work and project-related engagements.• Review source documents such as work records, labor details, purchase orders, and supporting materials to confirm invoice accuracy before release.• Ensure invoices are prepared and submitted in line with contract terms, pricing agreements, and customer-specific requirements.• Lead, mentor, and evaluate billing staff to strengthen team performance and maintain accountability.• Coordinate with operations and project stakeholders to investigate and resolve billing exceptions, missing documentation, and disputed charges.• Work alongside accounting and accounts receivable teams to address invoice questions and assist with collection-related follow-up.• Monitor billing workflows and introduce process improvements that enhance efficiency, consistency, and internal controls.• Maintain clear and attentive communication with internal teams and customers to support timely issue resolution and strong working relationships.
2026-04-24T03:53:43Z

Call Center Specialist

New Orleans, LA
onsite
Temporary to Hire
17.00 - 19.00 USD / Hourly
We are looking for an experienced Call Center Specialist to join a non-profit organization in New Orleans, Louisiana. In this short-term contract to permanent position, you will play a vital part in providing exceptional customer service while supporting housing-related programs. If you excel in managing high volumes of inbound calls and have a passion for helping others, this opportunity may be perfect for you. Responsibilities:• Respond swiftly and professionally to inbound calls, addressing customer inquiries and concerns.• Provide accurate information about housing programs, including Housing Choice Voucher and LIHTC.• Maintain detailed and organized records of customer interactions using customer service software.• Collaborate with team members to resolve issues and enhance service delivery.• Uphold high standards of customer care, ensuring satisfaction and positive outcomes.• Assist with office-related tasks, such as data entry and documentation management.• Stay informed about affordable housing policies and apply this knowledge to support clients.• Communicate effectively with diverse populations, demonstrating empathy and cultural sensitivity.• Monitor and report recurring issues to improve processes and customer experiences.• Ensure compliance with organizational and industry standards in all interactions.
2026-04-14T20:18:48Z

Member Services Representative

Baton Rouge, LA
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are looking for a dedicated Member Services Representative to join our team on a contract basis in Baton Rouge, Louisiana. In this role, you will provide exceptional support to members by addressing inquiries, offering tailored solutions, and promoting financial products and services. This position is well-suited for individuals with a strong background in customer service and experience in banking or financial institutions. Responsibilities: • Respond to member inquiries and resolve issues efficiently, ensuring a positive customer experience. • Promote and educate members on financial products and services to meet their needs. • Maintain accurate records of member interactions and transactions in the system. • Handle a high volume of calls in a fast-paced call center environment while maintaining professionalism. • Assist members with account management, including deposits, withdrawals, and balance inquiries. • Collaborate with team members to meet performance goals and service standards. • Uphold compliance with banking regulations and company policies. • Participate in ongoing training to stay updated on financial products and services. • Provide face-to-face customer support as needed, ensuring a personalized approach to service. • Work rotating Saturdays with a flexible day off during the week.
2026-04-10T21:04:12Z