We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to provide technical support and assistance to end users. The ideal candidate will excel in troubleshooting and resolving technical issues, ensuring smooth daily operations.<br><br>Responsibilities:<br>• Provide end-user support by addressing technical issues and resolving service desk tickets efficiently.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Manage and maintain Active Directory accounts, including password resets and user access.<br>• Assist with basic troubleshooting of hardware, software, and network connectivity issues.<br>• Configure and support multi-factor authentication systems such as Cisco Duo.<br>• Document and track all support requests to ensure timely resolution and follow-up.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Deliver exceptional customer service while communicating technical solutions clearly to non-technical users.<br>• Ensure all support activities comply with established company policies and procedures.
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
We are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Manage and troubleshoot Windows 10 operating systems and Active Directory environments.<br>• Ensure the security of IT systems by implementing and maintaining best practices.<br>• Support Microsoft Office 365 applications and resolve user-related concerns.<br>• Set up and maintain audio/visual equipment for meetings and presentations.<br>• Utilize remote support tools such as TeamViewer to assist users effectively.<br>• Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality.<br>• Collaborate with vendors to address hardware and software needs.<br>• Monitor and manage endpoint devices using Microsoft Endpoint Manager.<br>• Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
We are looking for a skilled Desktop Support Analyst to join our team in Plainsboro, New Jersey. This Contract to permanent position offers an exciting opportunity to work within the healthcare industry, providing technical expertise and support to ensure smooth operational workflows. The ideal candidate will thrive in a collaborative environment and demonstrate proficiency in desktop support, networking basics, and documentation practices.<br><br>Responsibilities:<br>• Provide comprehensive desktop support, including troubleshooting hardware and software issues on Windows workstations.<br>• Manage Active Directory tasks, such as user account creation and updates.<br>• Perform basic networking duties, including cabling and maintaining networking closets.<br>• Document technical processes and resolutions effectively for future reference.<br>• Utilize ticketing systems to track and resolve issues, ensuring timely communication with team members and users.<br>• Collaborate with a large team to maintain seamless operations and share technical knowledge.<br>• Conduct desktop imaging and deployment to ensure systems are configured correctly.<br>• Travel to ambulatory sites as needed, with mileage reimbursement provided.<br>• Maintain clear and precise communication, both written and oral, to support users and team initiatives.<br>• Assist with healthcare-related technical requirements and adapt solutions to meet industry-specific needs.
<p>We are offering an exciting opportunity in the Wholesale Distribution industry, specifically for a Network Administrator. As a Network Administrator, you'll be involved in a variety of tasks, including network and security management, database administration, and other duties involving IT asset management and compliance.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Overseeing network security, including the development and maintenance of network configurations.</p><p>• Handling network performance issues and ensuring accessibility for users.</p><p>• Implementing network security controls as needed.</p><p>• Managing site-to-site VPNs as part of the network and security tasks.</p><p>• Installation, configuration, and maintenance of DBMS such as MySQL, SQL Server, Progress, and Oracle.</p><p>• Conducting regular database backups, recovery, and maintenance to ensure data integrity.</p><p>• Monitoring database performance and optimizing queries to enhance efficiency.</p><p>• Implementing and overseeing database security measures.</p><p>• Troubleshooting any database-related issues and providing technical support for users.</p><p>• Participating in Help Desk Operations, including supervision, scheduling, and remediation actions.</p><p>• Managing IT assets, including hardware, software, and equipment.</p><p>• Ensuring compliance with software licensing, policies, and procedures.</p><p>• Keeping up with emerging products, services, and protocols to assess potential installation and/or impact.</p>
We are looking for a skilled Desktop Support Analyst to join our team in New Haven, Connecticut. In this long-term contract position, you will play a pivotal role in maintaining and optimizing desktop systems, ensuring seamless hardware and software functionality. This role is an excellent opportunity for someone who thrives in a hands-on technical environment within the healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive support for over 500 endpoints, addressing a wide range of issues including software installations and hardware repairs.<br>• Perform imaging of organizational and Entra machines to ensure proper configuration and deployment.<br>• Deploy and provide ongoing support for workstations and mobile devices.<br>• Assist with both in-person and virtual meeting setups, ensuring smooth operations.<br>• Troubleshoot and resolve issues related to desktop hardware and software.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Maintain and upgrade systems to ensure compatibility with the latest versions of Windows 10.<br>• Collaborate with team members to improve processes and enhance overall efficiency.
<p>We are looking for a dedicated Front Desk Supervisor to join our team in Larchmont, New York. In this Contract-to-permanent position, you will play a key role in delivering exceptional service to members and guests while managing front desk operations and staff. This is an excellent opportunity for a service-oriented individual who thrives in a dynamic, team-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide a welcoming and personalized experience for members and guests, ensuring their needs are met with care and discretion.</p><p>• Address inquiries, concerns, and requests promptly, following up to guarantee satisfaction.</p><p>• Supervise, train, and evaluate front desk and night staff, including seasonal team members, to maintain high service standards.</p><p>• Lead a service-driven team, promoting a collaborative and customer-focused culture.</p><p>• Manage the daily operations of the front desk, including reservations, check-ins, concierge services, and financial transactions.</p><p>• Maintain a clean, organized, and visually appealing front desk and lobby area.</p><p>• Implement and enforce front desk policies and procedures to align with the club’s mission and standards.</p><p>• Ensure all communications with members are accurate, timely, and consistent with the organization's brand.</p><p>• Prepare daily event sheets, collaborating with other departments to ensure seamless operations and member satisfaction.</p><p>• Provide ongoing coaching and performance feedback to staff, encouraging cross-training and skill development.</p>
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
<p>We are looking for an organized and personable Front Desk Coordinator to join our team at a cosmetic plastic surgery center located in Monmouth County, New Jersey. This is a Contract to permanent position with the opportunity to transition into a long-term role offering a competitive salary and full benefits. The ideal candidate will play a pivotal role in creating a welcoming environment while efficiently managing front desk operations.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for patients and visitors, ensuring a detail-oriented and friendly experience.</p><p>• Manage a multi-line phone system to answer inbound calls and direct them to the appropriate department.</p><p>• Coordinate appointment scheduling and maintain an organized calendar for the practice.</p><p>• Provide concierge-level services by assisting patients with inquiries and ensuring their needs are met.</p><p>• Handle administrative tasks such as maintaining patient records and processing necessary paperwork.</p><p>• Collaborate with team members to support daily operations and uphold the practice’s standards.</p><p>• Maintain the cleanliness and organization of the front desk area.</p><p>• Assist with patient check-in and check-out procedures, ensuring accuracy and efficiency.</p><p>• Uphold confidentiality and compliance with HIPAA regulations.</p><p>• Represent the practice with attention to detail and maintain an appropriate appearance, adhering to the office attire guidelines.</p>
Key Responsibilities<br>Act as a trusted IT advisor to New York office employees, providing expert support and guidance across all levels.<br>Deliver responsive and effective support for Windows 11, Office 365, and collaboration tools including Microsoft Teams.<br>Administer and maintain Microsoft cloud services including Azure, Intune, Exchange Online, Defender, and Entra ID.<br>Manage service desk tickets, ensuring timely resolution and high-quality user experience.<br>Monitor and maintain the performance and availability of servers, storage, databases, and communication systems.<br>Troubleshoot and resolve LAN/WAN connectivity issues; escalate to vendors when necessary.<br>Support Cisco networking infrastructure and ensure reliable network operations.<br>Maintain IT security protocols, including firewall management, anti-virus protection, and access control.<br>Perform patch management, system installations, and configuration of Windows servers and desktops.<br>Maintain accurate technical documentation and contribute to IT policy and procedure updates.<br>Lead inventory management for IT assets, ensuring accurate records and best practices.<br>Required Skills & Experience<br>2–4 years of experience in IT operations or system administration.<br>Proficiency in:<br>Windows 11, Office 365, Azure, Intune, Exchange Online, Defender, Entra ID<br>Cisco Networking, LAN/WAN infrastructure<br>Network protocols including TCP/IP, DNS, DHCP<br>Strong troubleshooting and diagnostic skills across hardware, software, and cloud environments.<br>Excellent communication and customer service skills, with the ability to support executive-level users.<br>Experience with firewall technologies (SonicWALL preferred) and endpoint protection.<br>Ability to work independently and collaboratively in a fast-paced, detail oriented environment.
Professional Qualifications:<br>• 5+ years experience in IT as a Technical Business analyst/system analyst and created functional requirements for complex projects within the Insurance P& C domain.<br>• Good understanding of the underwriting process includes the policy lifecycle, coverages, endorsements, forms, rating, etc.<br>• Experience in working in Underwriting and Claims applications.<br>• Experience in data integration and data quality projects.<br>• Ability to work with technical teams (developers, architects, QA, infrastructure), business users and software vendors to document requirements on time<br>• Excellent understanding of how technology impacts the business.<br>• Excellent team player with a proven background of individual contribution.<br><br>Preferred Technical Skills:<br>• Insurance Policy Administration System experience (Duck Creek, Guidewire, etc.)<br>• Understanding of XML and/or JSON languages is a plus<br>• Strong SQL skills to query SQL databases
Our client is seeking a dedicated Facilities Coordinator to join their team on a contract basis. If you’re an organized, customer-focused detail oriented with strong administrative skills, this could be the perfect opportunity for you! In this role, you will provide front desk support and administrative assistance to ensure the smooth daily operations of the organization. Strong interpersonal communication and a proactive approach to customer service are essential to excel in this position. Responsibilities: Overseeing front desk activities, including welcoming visitors and addressing inquiries with accuracy and attention to detail. Managing a multi-line phone system, routing calls efficiently. Maintaining organized records and files to ensure accessibility and orderliness. Coordinating communications with staff and external parties to support seamless operations. Performing data entry tasks accurately and efficiently. Utilizing Microsoft Office applications (Excel, Outlook, Word) to execute administrative duties. Providing concierge services and offering assistance to visitors and employees as required. Supporting security protocols by monitoring facility access and ensuring compliance. Delivering exceptional customer service to resolve issues and address concerns promptly. Assisting with additional administrative tasks as assigned by management. Qualifications & Skills: Proven experience in a front desk or similar administrative role preferred. Strong working knowledge of Microsoft Office Suite (Excel, Outlook, Word). Exceptional organizational and multitasking abilities. Excellent communication skills, both written and verbal. Friendly and proactive approach to customer service with an aptitude for problem-solving.
We are offering an exciting opportunity for a Full Stack Developer to join our team in the Financial Services industry, based in Princeton, New Jersey. In this role, you will be deeply involved in the design, development, and implementation of systems that support various complex operational functions. You will also have a direct collaboration with business users, providing hands-on application development and ensuring high-quality and efficient web applications.<br><br>Responsibilities:<br>• Collaborate directly with business users for the analysis and assessment of business and system requirements across various functional disciplines.<br>• Design, develop and implement systems that support trading, help desk, surveillance, clearing, business intelligence, finance, and other complex middle and back office operational systems.<br>• Participate in hands-on application development, demonstrating a strong desire to be in-the-code.<br>• Define the back-end REST APIs for the features of the services being built.<br>• Employ your expertise in core Java and JEE technologies, and your in-depth knowledge of one or more application frameworks such as Spring Boot.<br>• Utilize your skills in web development tools and languages such as Angular, HTML5, CSS, and Javascript.<br>• Work on complex database design and SQL tasks.<br>• Handle Linux and shell scripting tasks.<br>• Work with the team to define test cases, and write unit, integration, and end-to-end tests.<br>• Adhere to industry-standard architecture design methodologies and processes.<br>• Display strong written and oral communication skills, being self-directed and motivated to work in a fast-paced team-oriented environment.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
We are looking for an IT Support Technician to provide comprehensive technical support across multiple locations in Feasterville Trevose, Pennsylvania. This role involves troubleshooting and maintaining IT systems both remotely and on-site, ensuring seamless operations in a Microsoft Windows-based environment. The successful candidate will travel to various sites to address technical challenges and provide effective solutions.<br><br>Responsibilities:<br>• Provide remote and on-site technical support for IT systems across multiple locations.<br>• Diagnose and resolve hardware, software, and network issues in a Microsoft Windows environment.<br>• Travel to various sites to perform hands-on troubleshooting and system maintenance.<br>• Install, configure, and maintain desktop hardware, including imaging and workstation setup.<br>• Manage user accounts and permissions through Active Directory.<br>• Ensure network connectivity and resolve issues related to network components.<br>• Support wireless systems, with experience in Ruckus being a plus.<br>• Deliver exceptional customer service by addressing technical concerns promptly and effectively.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members and other departments to implement IT solutions.
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
We are looking for a skilled Desktop Support Analyst to join our team in New Haven, Connecticut. This is a Long-term Contract position within the healthcare and social assistance sector, offering an excellent opportunity to utilize your expertise in PC maintenance, hardware installation, and technical problem-solving. You will play a vital role in ensuring smooth desktop operations and contributing to the efficiency of the organization's IT systems.<br><br>Responsibilities:<br>• Perform upgrades and deployments of Windows PCs, ensuring proper imaging and seamless integration.<br>• Maintain and troubleshoot PCs and printers to minimize downtime, addressing technical issues promptly.<br>• Install and configure PC hardware for end-users, ensuring optimal performance.<br>• Analyze and resolve reported issues from end-users, delivering effective solutions.<br>• Monitor and manage the desktop support queue, adhering to organizational guidelines.<br>• Document processes and recommend improvements to enhance operational efficiency.<br>• Track and update all support calls using the corporate tracking system, ensuring accurate records.<br>• Assist with various IT-related projects as needed, collaborating with team members.<br>• Support the migration to Windows 11, ensuring a smooth transition for users.
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are looking for an organized and meticulous Receptionist to join our team on a contract basis in Teterboro, New Jersey. The ideal candidate will be responsible for managing daily front desk operations, ensuring smooth communication and scheduling, and providing excellent support to executive staff. This role requires a proactive individual who can multitask effectively in a dynamic environment.<br><br>Responsibilities:<br>• Operate and manage the phone switchboard, efficiently handling incoming calls and directing them to the appropriate individuals.<br>• Screen calls for executive-level staff members, ensuring only relevant inquiries are forwarded.<br>• Schedule and coordinate meetings, including reserving conference rooms and managing logistics.<br>• Maintain organized filing systems to ensure easy access to documents and records.<br>• Provide general administrative support, including assisting with tasks assigned by executive staff.<br>• Welcome visitors and ensure they are directed appropriately.<br>• Monitor and manage front desk operations, maintaining a meticulous and welcoming environment.<br>• Communicate effectively with internal and external stakeholders to address inquiries and provide assistance.
