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2 results for Help Desk in New Jersey
- Hillside, NJ
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- <p>We are looking for a Call Center Specialist to join a busy customer support operation in. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and enjoys helping customers while coordinating with internal teams and field staff. The role centers on delivering responsive service, maintaining accurate records, and keeping service activity organized from intake through completion.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls each day from customers and field technicians while providing timely, attentive support.</p><p>• Document service needs accurately by creating detailed work orders and entering all relevant information into company systems.</p><p>• Review completed jobs and finalize work orders to ensure records are correct, complete, and ready for closure.</p><p>• Distribute daily assignments to technicians after schedules are confirmed and adjust workloads when service needs change.</p><p>• Update technician queues by removing, rescheduling, or reassigning calls to support efficient service delivery.</p><p>• Investigate equipment service history to assist with issue resolution and provide useful background for troubleshooting.</p><p>• Coordinate with field technicians to offer remote assistance, clarify job details, and support successful service outcomes.</p><p>• Work closely with sales and installation teams to address service concerns and maintain clear communication across departments.</p><p>• Process customer refunds through designated payment platforms in accordance with company procedures.</p>
- 2026-08-19T00:00:00Z
- Edison, NJ
- onsite
- Temporary / Contract
- 25.3365 - 29.337 USD / Hourly
- We are looking for a skilled PC Technician to support telecommunications and network infrastructure activities across multiple service locations in Edison, New Jersey. This is a Long-term Contract position suited for someone who is comfortable working hands-on with equipment installation, hardware changes, and power-related tasks in technical site environments. The ideal candidate brings practical experience with carrier or central office settings and can help keep systems operating safely, efficiently, and reliably.<br><br>Responsibilities:<br>• Carry out the installation, replacement, upgrade, and removal of telecommunications and related hardware at central office and field locations.<br>• Support work involving AC and -48V DC power environments, including batteries, rectifiers, fuse panels, grounding systems, and associated cabling.<br>• Execute equipment activation, power cutovers, and site change activities by following engineering documentation and established technical standards.<br>• Inspect sites to confirm material availability, verify equipment conditions, and capture accurate records of completed tasks.<br>• Diagnose hardware, circuit, connectivity, and power issues to minimize service disruption and maintain network performance.<br>• Review schematics, technical diagrams, and manufacturer instructions to ensure proper installation and maintenance practices.<br>• Partner with engineering, project leadership, and operational teams to complete assignments within required timelines.<br>• Maintain detailed daily updates, testing information, and site documentation to support compliance and project tracking.<br>• Travel regularly between assigned service areas to perform onsite infrastructure and support work.<br>• Follow workplace safety procedures and applicable industry requirements while working in active telecommunications environments.
- 2026-08-17T00:00:00Z