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143 results for Customer Service in New Jersey

Customer Service Representative

Parsippany, NJ
onsite
Permanent / Full Time
50000.00 - 60000.00 USD / Yearly
A growing service organization in Parsippany NJ is seeking a Customer Service Coordinator to join its customer service and dispatch support team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage multiple priorities throughout the day. Responsibilities<ul><li>Handle incoming customer calls, emails, and service requests</li><li>Communicate appointment updates, schedule changes, and technician information</li><li>Support dispatch operations by gathering and maintaining accurate service information</li><li>Document customer interactions and service details within company systems</li><li>Follow up on open customer matters and ensure timely resolution</li><li>Coordinate with dispatch, technicians, and internal departments to support daily operations</li><li>Maintain accuracy and organization while managing a high volume of activity</li></ul>
2026-09-15T18:36:52Z

Customer Service Representative

Wall Township, NJ
remote
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are seeking customer-focused and professional Call Center Representatives to join a busy team in Wall Township, NJ. In this role, you will serve as the first point of contact for customers, handling inbound and outbound calls, answering inquiries, resolving issues, and providing exceptional service. This is an excellent opportunity for individuals with strong communication skills who thrive in a fast-paced, high-volume call center environment. Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls professionally and efficiently.</li><li>Respond to customer inquiries regarding products, services, accounts, and general requests.</li><li>Accurately document customer interactions and update information within company systems.</li><li>Research and resolve customer concerns while providing timely follow-up when needed.</li><li>Process requests, orders, and account updates with a high degree of accuracy.</li><li>Meet productivity, quality, and customer service performance metrics.</li><li>Collaborate with internal departments to address customer needs and resolve escalated issues.</li><li>Maintain confidentiality and adhere to company policies and procedures.</li></ul>
2026-09-11T22:48:41Z

Customer Service Representative

Lakewood, NJ
onsite
Temporary / Contract
20.00 - 21.00 USD / Hourly
We are looking for a Customer Service Representative to join a postal services team on a long-term contract basis. This position is well suited for someone who enjoys helping customers, communicating clearly, and providing dependable day-to-day support in a fast-paced office setting. You will work alongside a larger service team while contributing to a detail-oriented and welcoming customer experience. Responsibilities: • Assist customers with questions, service requests, and general support needs through courteous and timely communication. • Handle routine customer interactions with accuracy, care, and a strong focus on service quality. • Maintain clear records of customer inquiries, updates, and follow-up actions as needed. • Collaborate with team members to ensure consistent support and smooth daily operations. • Review training materials and onboarding resources, including company-provided videos, to become familiar with processes and expectations. • Support office coverage during scheduled business hours while managing breaks and lunch periods with flexibility. • Help resolve customer concerns by identifying issues, providing information, and escalating more complex matters when appropriate.
2026-09-17T15:14:17Z

Customer Service Representative

East Rutherford, NJ
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a Customer Service Representative to join our team in East Rutherford, New Jersey on a contract basis with the potential for a permanent position. This role focuses on delivering responsive support to customers, coordinating closely with sales, logistics, and other internal partners to keep orders moving accurately and efficiently. The ideal candidate is organized, service-driven, and comfortable managing quotes, order activity, and customer inquiries in a fast-paced environment. Responsibilities: • Provide attentive day-to-day support to customers across multiple product lines, ensuring questions and service needs are handled professionally and promptly. • Develop strong working relationships with customers by serving as a reliable point of contact throughout the ordering process. • Prepare and deliver accurate pricing quotes while supporting timely follow-up on customer requests. • Enter customer orders into internal systems and verify order details to help maintain accuracy from initial request through fulfillment. • Assist the sales team with administrative and customer-facing support, including quote preparation, delivery updates, and order-related reporting. • Monitor open orders daily, confirm order receipt with customers, and communicate shipment tracking details or backorder updates as needed. • Resolve issues related to orders, shipping, invoicing, and returns by working across teams to identify solutions and maintain customer satisfaction. • Partner with sales, supply chain, logistics, and warehouse teams to help ensure a high standard of customer service and on-time execution. • Support daily shipping coordination by preparing documentation, checking for accuracy, and returning completed paperwork to the warehouse within required timelines. • Conduct routine customer follow-up discussions and document action items to support ongoing service improvements and account management.
2026-09-29T12:23:45Z

Customer Service Representative

Newark, NJ
onsite
Temporary / Contract
18.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-09-08T17:43:59Z

Customer Service Coordinator

Woodbridge, NJ
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Customer Service Coordinator to support customer order management and communication for a manufacturing operation. This Long-term Contract position is ideal for someone who can balance responsive service with careful order handling, shipping coordination, and issue resolution. The person in this role will work closely with customers, internal teams, and distribution partners to keep orders accurate, on schedule, and aligned with customer expectations. Responsibilities:• Review incoming orders, confirm receipt, and share initial timing details related to product availability and expected shipment schedules.• Check order details for completeness and pricing accuracy, making updates when needed to ensure clean processing.• Partner with customers and the credit team to address order-related concerns, resolve account issues, and adjust transactions appropriately.• Respond to customer questions about product availability, order specifications, shipment details, and supporting documentation.• Recommend suitable shipping methods based on customer needs, delivery expectations, and order requirements.• Release finalized orders to warehouse teams with clear fulfillment instructions, routing guidance, and ready-to-ship timelines.• Monitor outbound shipments by coordinating with freight carriers to confirm timely departures and resolve transportation delays.• Provide customers with current product information, including pricing updates, catalogs, promotional materials, and sales support resources.• Maintain organized customer and order records while supporting problem resolution for retailers or end consumers in a thorough manner.
2026-09-28T13:18:46Z

Customer Service Representative

Bridgewater, NJ
onsite
Temporary / Contract
23.00 - 27.00 USD / Hourly
We are seeking a Customer Service Representative to provide exceptional customer support and ensure accurate order processing. This role serves as a key point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to support order fulfillment and customer satisfaction. Responsibilities:<ul><li>Process customer orders accurately, ensuring all account details, pricing, and order information are entered correctly.</li><li>Provide customers with updates on order status, shipping schedules, delays, and additional information needed to complete requests.</li><li>Respond to customer inquiries and resolve issues in a professional and timely manner.</li><li>Monitor and manage online orders, process updates, and maintain ongoing communication with customers.</li><li>Maintain accurate records of customer interactions, concerns, and resolutions.</li><li>Collaborate with internal departments, including sales, marketing, production, and shipping, to support customer needs.</li><li>Answer inbound calls and provide information regarding products, services, and company offerings.</li><li>Process credit card transactions and assist with shipment tracking, delivery coordination, and issue resolution.</li><li>Prepare quotes, create purchase orders, process invoices, maintain files, review reports, and support special projects as needed.</li></ul>
2026-09-23T21:03:47Z

Customer Service Representative

Lakewood, NJ
onsite
Permanent / Full Time
70000.00 - 75000.00 USD / Yearly
The ideal candidate is highly organized, an excellent communicator, and comfortable working cross-functionally with both customers and internal Operations teams. This is an excellent opportunity for someone who wants to take ownership, improve processes, and grow into potential leadership over time. Key Responsibilities: Serve as a primary point of contact for customers, managing relationships through both email and phone communication. Gather and document detailed customer requirements, including specifications such as paper type, font, color/shade, and other order details. Facilitate customer orders from initial request through completion, ensuring accuracy and timely follow-up. Translate customer requirements into clear instructions for the Operations team to ensure orders are produced correctly. Coordinate closely with Operations to resolve questions, clarify specifications, and address any issues that arise during production. Maintain accurate customer and order information within the company's existing internal order-management system. Track orders and proactively communicate with customers regarding status, questions, changes, and completion. Build and maintain strong, long-term customer relationships through responsive and detail oriented service. Identify opportunities to improve customer service, order management, and internal workflows. Make recommendations for process improvements, particularly as the company transitions from paper-based processes to more streamlined systems. Participate in the future implementation of a new CRM system, helping evaluate processes, provide feedback, and champion adoption and change across the team. Collaborate with the broader Customer Service team to ensure consistency, efficiency, and a high level of customer satisfaction. Hours: M-F – 90 days on site … then 1 day work from home at times 2 depending on week Typical is 8-4pm or 9-5pm Benefits: M/D/V Flex Spending 401K PTO
2026-09-18T15:18:45Z

Customer Service Representative

Kearny, NJ
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to support daily order coordination and customer communication for a busy transportation operation in New Jersey. This Long-term Contract position is ideal for someone who enjoys balancing customer support, accurate data entry, and shipment follow-up in a fast-moving environment. The person in this role will help keep service activities organized by managing order details, confirming schedules, and preparing key transportation documents while delivering responsive, attentive assistance. Responsibilities: • Handle incoming customer inquiries by phone and provide timely, courteous support related to orders, scheduling, and shipment updates. • Enter and update order information with a high degree of accuracy to ensure service requests are processed correctly. • Coordinate appointments and service schedules to keep deliveries and related activities on track. • Monitor shipment status and communicate progress, delays, or changes to customers and internal teams as needed. • Prepare, review, and maintain transportation-related documentation, including bills of lading and certificates of insurance. • Use Microsoft Excel and related systems to organize records, track activity, and support daily reporting needs. • Resolve routine customer concerns by gathering information, identifying solutions, and escalating issues when appropriate. • Support operational continuity by maintaining organized files and assisting with process updates tied to order management workflows.
2026-09-25T19:48:46Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
25.18 - 29.15 USD / Hourly
We are looking for a customer-focused individual to join a growing team in Teaneck, New Jersey as a Customer Service Representative. This Long-term Contract position is ideal for someone who can confidently support billing and payment-related inquiries while delivering clear, consistent service across every interaction. The role offers collaborative training, hands-on customer support work, and the opportunity to assist clients with online payment tools, account questions, and issue resolution in a fast-paced environment. Responsibilities: • Guide customers through the online payment platform, including one-time payments and recurring payment setup. • Clarify billing and payment process updates for customers and answer questions related to account changes. • Investigate payment or invoice concerns, resolve routine issues, and route more complex matters to the appropriate team. • Support billing activities by assisting with accounts receivable inquiries, reconciliation questions, and credit-related account concerns. • Maintain accurate records of customer conversations, account adjustments, and completed resolutions within company systems. • Partner with teams across financial services, billing, credit, sales, operations, and customer experience to address customer needs effectively. • Manage challenging interactions with patience and care while working toward practical solutions. • Identify recurring service issues or process gaps and share trends with leadership for follow-up. • Assist customers during the move from BillTrust to the MyIWS payment solution by explaining updates and providing portal support.
2026-09-17T12:33:43Z

Customer Service Representative

Little Ferry, NJ
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Customer Service Representative to support a busy aerospace operation in Little Ferry, New Jersey. This Long-term Contract position is based on site and focuses on delivering responsive service to customers seeking spare parts, order updates, and related support. The ideal candidate will handle inquiries with professionalism, coordinate with internal teams to keep requests moving, and maintain accurate records in customer service systems. Responsibilities: • Respond to customer questions about spare parts orders, order status, and general service requests in a courteous and timely manner. • Prepare and document quote requests, then process approved requests into sales orders as needed. • Work closely with internal departments to help ensure parts and related information are delivered on schedule. • Investigate parts catalog details and order information to help resolve customer issues accurately. • Provide customers with shipping updates and follow through on open requests until completion. • Maintain detailed records of customer interactions, transactions, and issues within Siebel or similar systems. • Generate routine reports and complete administrative tasks required by the management team. • Connect customers with appropriate internal teams or external vendors when additional service support is needed. • Participate in customer meetings, trade events, and other business activities as requested. • Support rotating or weekend coverage needs and perform additional duties that help meet operational goals.
2026-09-11T13:23:43Z

Customer Service Representative

Newark, NJ
onsite
Temporary / Contract
16.63 - 19.25 USD / Hourly
We are looking for a Customer Service Representative to support warehouse-related customer interactions in Newark, New Jersey. This Long-term Contract position is ideal for someone who can balance service excellence with precise order and inventory coordination in a fast-moving operational setting. The role works closely with warehouse and administrative teams to keep customer requests, shipment details, and account records accurate and up to date. Responsibilities: • Manage customer order activity from initial entry through updates, changes, and cancellations while resolving purchase order inconsistencies. • Respond to customer inquiries by providing timely details on shipment progress, stock availability, billing information, and expected delivery timing. • Partner with warehouse and operations staff to help ensure orders are picked, processed, and shipped correctly within required timeframes. • Maintain accurate data in warehouse and order management systems, including customer account details, transaction histories, and supporting documentation. • Examine shipping and receiving information, monitor deliveries, and investigate issues when quantities, timing, or paperwork do not align. • Create, review, and adjust invoices as needed, and work with finance teams to address billing concerns or required corrections. • Document product damage and related exceptions thoroughly, keeping clear records for follow-up and reporting purposes. • Produce routine inventory summaries and end-of-day customer updates while assisting with meetings, data entry, and other operational support tasks.
2026-09-26T15:38:43Z

Customer Service Representative

Jersey City, NJ
onsite
Temporary / Contract
18.05 - 20.90 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced organization in the gaming industry based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high call volumes, and providing accurate support with care and attention to detail. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and precise order-related updates. Responsibilities: • Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service-related questions. • Make outbound calls as needed to follow up on requests, confirm details, and help resolve open customer issues. • Enter and update customer orders with a high level of accuracy while ensuring records remain complete and current. • Address customer concerns efficiently by identifying needs, explaining available solutions, and guiding each interaction toward resolution. • Maintain detailed documentation of conversations, actions taken, and next steps to support service continuity. • Handle call center interactions in a detail-oriented manner while meeting expected service levels and quality standards. • Coordinate with internal teams when necessary to escalate issues and ensure timely customer support. • Contribute to a positive customer experience by communicating clearly, managing multiple requests, and staying organized throughout the workday.
2026-09-15T20:43:40Z

Customer Service Representative

Mahwah, NJ
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join a paper and packaging operation in Mahwah, New Jersey in a contract-to-permanent role. This position supports order management, customer communication, and inventory-related activities while helping ensure timely and accurate fulfillment. The ideal candidate is comfortable handling phone inquiries, reviewing orders, coordinating returns, and completing administrative tasks in a fast-paced environment. Responsibilities: • Manage incoming customer and dealer calls, providing updates on special-order parts, product availability, order progress, applications, and return requests. • Review submitted orders and complete needed updates, cancellations, or priority escalations to keep processing on track. • Process return activity accurately and support daily documentation related to customer orders and product movement. • Prepare and print order paperwork for daily fulfillment activities across multiple product lines. • Verify order details for accuracy and supply key code information when required to support completion. • Maintain recurring operational reports and perform weekly inventory counts to support stock accuracy. • Receive vendor shipments, inspect item counts, and confirm inventory matches accompanying documentation. • Assemble or prepare order-specific products such as keys, fuse boxes, and instrument packs based on customer requirements. • Package outgoing shipments according to product type, carrier method, and destination so items arrive in good condition. • Provide backup support to order processing and coordination team members and participate in coaching, training, and other assigned duties.
2026-09-11T18:58:42Z

Customer Service Representative

Mahwah, NJ
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Logistics Coordinator to support daily order processing and shipping coordination for a long-term contract opportunity near Mahwah, New Jersey. This position is ideal for someone who enjoys providing responsive customer support, managing purchase order details accurately, and working across fulfillment activities to keep operations running smoothly. The role requires strong attention to detail, clear communication, and comfort using SAP in a fast-paced environment. Responsibilities:• Process incoming purchase orders accurately and enter order details into SAP to maintain complete and timely records.• Coordinate outbound shipment activities, including preparing and managing FedEx-related shipping support as needed.• Respond to customer service inquiries with professionalism and provide updates related to orders and delivery status.• Review order information for accuracy and resolve discrepancies before processing to prevent delays.• Work closely with internal teams to support smooth fulfillment and ensure customer requests are handled efficiently.• Maintain organized documentation related to orders, shipments, and customer interactions for tracking purposes
2026-08-27T17:48:47Z

Customer Service Representative

Manasquan, NJ
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for a Customer Service Representative to join a health insurance support team in Manasquan, New Jersey. This Long-term Contract opportunity is ideal for individuals who enjoy helping others, communicating clearly, and managing detailed information in a fast-paced environment. You will receive thorough training to build the knowledge needed to assist clients with benefit-related questions and enrollment support. This role offers the chance to contribute to a service-focused organization dedicated to making benefits administration easier for its clients. Responsibilities: • Assist customers with questions related to health benefit enrollment and provide clear, accurate service throughout the interaction. • Enter and update alphanumeric and numeric information in internal systems with a strong focus on accuracy and timeliness. • Use Microsoft Outlook, Excel, and Word to manage communication, organize information, and support daily administrative tasks. • Participate in comprehensive training programs to learn benefit processes, service standards, and client support procedures. • Maintain detailed records of customer interactions, submitted information, and follow-up actions as needed. • Work closely with team members and supervisors to ensure customer requests are handled efficiently and professionally. • Review documentation for completeness and identify missing or inconsistent information before processing. • Support high-volume service periods by balancing multiple tasks while maintaining quality and attention to detail.
2026-09-28T14:08:43Z

Sales Support

Parsippany, NJ
onsite
Permanent / Full Time
50000.00 - 60000.00 USD / Yearly
A well-established, family-owned service organization is seeking an Inside Sales / Account Coordinator to support customers, follow up on quotes, and help drive existing business opportunities through the sales process. This is a great opportunity for someone who enjoys building relationships, delivering exceptional customer service, and working in a collaborative team environment. Responsibilities:<ul><li>Follow up on customer quotes and proposals</li><li>Communicate with customers regarding pricing, orders, and service requests</li><li>Build and maintain strong customer relationships</li><li>Coordinate with internal teams to ensure timely follow-up and order fulfillment</li><li>Track opportunities and support the sales process from inquiry through completion</li><li>Serve as a key point of contact for customer inquiries</li></ul>
2026-09-15T02:24:07Z

IT Client Services & Help Desk Lead

Montvale, NJ
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
We are seeking a hands-on IT Client Services & Help Desk Lead to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Key Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.IT Client Services & Help Desk Lead</li></ul>
2026-09-15T14:33:59Z

Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000.00 - 950000.00 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-09-18T15:48:42Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-09-10T17:23:41Z

Sales & Customer Care Consultant

Mahwah, NJ
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Sales & Customer Care Consultant to join a retail team in Mahwah, New Jersey on a Contract basis. This role is ideal for someone who enjoys helping customers, resolving a wide range of service questions, and contributing to sales and service performance. You will support customers through multiple communication channels while working closely with internal teams to deliver a smooth, detail-focused experience on every interaction. Responsibilities: • Deliver attentive, high-quality support that creates a positive experience for customers during every interaction. • Handle a variety of customer inquiries, including questions about products, orders, returns, deliveries, registrations, and payment-related concerns. • Identify potential service issues early and take initiative to prevent disruptions or delays in the customer journey. • Contribute to departmental success by supporting sales activity and meeting established service, quality, and productivity expectations. • Collaborate with teammates and cross-functional partners to strengthen service processes and expand product and policy knowledge. • Respond to inbound and outbound communications through phone and email with accuracy, courtesy, and efficiency. • Maintain accurate records by entering customer details, order information, and follow-up notes into internal systems. • Support scheduling or appointment-related coordination when needed to ensure timely customer assistance.
2026-09-15T19:13:36Z

Sales Support Specialist

Summit, NJ
onsite
Permanent / Full Time
55000.00 - 60000.00 USD / Yearly
We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment. Responsibilities: • Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels. • Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery. • Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity. • Coordinate payment collection for incoming inventory orders so shipments can be released without delay. • Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations. • Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution. • Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping. • Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships. • Maintain accurate records and work within business systems to support sales support and customer service workflows.
2026-09-04T18:58:35Z

Customer Service Representative

Manasquan, NJ
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for a Customer Service Representative to support health insurance enrollment operations in New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing detailed information accurately, and working in a structured customer-focused environment. The team provides thorough training, making this a strong fit for candidates who bring strong administrative and communication skills, even without prior industry experience. Responsibilities: • Assist individuals with benefits enrollment questions and provide clear, attentive support throughout the process • Enter and update numeric and alphanumeric information with a high degree of accuracy in internal systems • Review forms and submitted details for completeness, consistency, and potential discrepancies • Communicate with customers and team members using email and other standard office tools to resolve outstanding items • Maintain organized electronic records and documentation related to enrollment activity • Use Microsoft Excel, Word, and Outlook to track work, prepare communications, and manage daily tasks • Follow established procedures, training guidelines, and quality standards while handling sensitive information • Contribute to a high-volume service environment by managing assigned tasks efficiently and meeting deadlines
2026-09-09T16:43:40Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
25.00 - 49.50 USD / Hourly
We are looking for a Customer Experience Specialist who has extensive experience with HVAC to join a manufacturing organization in New Jersey in a contract-to-permanent capacity. This position focuses on strengthening customer support operations by turning technical knowledge into effective training, useful service resources, and consistent customer interactions. The person in this role will collaborate with service and call center leadership to improve response quality, support parts-related inquiries, and help deliver a reliable experience for customers and end users. Responsibilities:• Develop and maintain technical training content by gathering current product information and translating it into practical learning materials for internal teams and distribution partners.• Review recurring service concerns and call trends to create FAQ content and support tools that help improve resolution during the first customer interaction.• Oversee daily coordination of call center and parts support activities to promote timely service, accurate communication, and a strong customer experience.• Partner with leadership across customer support functions to enhance processes, raise service standards, and improve interactions involving technical support and parts inquiries.• Collect and organize feedback related to customer issues, product performance, and service challenges, then share insights with appropriate teams to support continuous improvement.• Create manuals, troubleshooting references, and instructional documentation that make technical topics easier for teams and partners to understand and apply.• Deliver training sessions for internal employees and external distributors to build product knowledge, service consistency, and confidence in issue resolution.• Support customers and teams with technical problem-solving related to product performance, connectivity concerns, and service-related questions.• Use email, browser-based tools, and customer service systems to document issues, communicate updates, and manage follow-up activities effectively.
2026-09-28T18:38:44Z

Procurement Specialist

Edison, NJ
onsite
Permanent / Full Time
55000.00 - 60000.00 USD / Yearly
Our client in the Edison, NJ area is seeking a Procurement Specialist to join their growing team! This is a fully onsite position, Monday through Friday, with a schedule of either 8:00 AM–5:00 PM or 8:30 AM–5:30 PM. This is an excellent opportunity for someone looking to grow their career in procurement. While the role offers training, candidates with prior experience in procurement, purchasing, or supply chain are strongly preferred. A bachelor's degree is preferred but not required. The ideal candidate will have advanced Microsoft Excel skills, exceptional attention to detail, and the ability to excel in a fast-paced environment. In this role, you'll support daily procurement operations by processing purchase orders, maintaining accurate purchasing records, coordinating with vendors, and partnering with internal departments to ensure the timely procurement of goods and services. You'll also use data analysis to support purchasing decisions and help drive operational efficiency. Responsibilities: Process purchase orders and support day-to-day procurement activities. Utilize JD Edwards (ERP) to enter, track, and manage purchasing transactions. Analyze purchasing data using advanced Microsoft Excel to create reports, identify trends, and support business decisions. Respond promptly and professionally to inquiries from internal departments and vendors. Maintain accurate procurement documentation, purchasing records, and files. Monitor purchase orders and communicate with vendors to ensure timely delivery of goods and services. Review procurement data for accuracy while managing high volumes of transactions. Partner with cross-functional teams to resolve order discrepancies and support purchasing initiatives. Apply analytical and problem-solving skills to improve procurement processes and operational efficiency. Ensure compliance with company purchasing policies, procedures, and internal controls. Based on experience, this role can pay between $55,000-60,000 base salary. Benefits: Medical, Dental, and Vision Insurance 401(k) Two weeks of Paid Time Off Five paid sick days Paid Holidays
2026-08-28T16:01:39Z