We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns.<br>• Process orders accurately and efficiently, ensuring all details are captured correctly.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Resolve customer issues promptly, coordinating with internal teams when necessary.<br>• Provide clear and accurate information about products, services, and company policies.<br>• Strive to exceed customer satisfaction standards by offering exceptional service.<br>• Follow established procedures and guidelines for call center operations.<br>• Monitor and manage multiple customer accounts simultaneously.<br>• Identify opportunities to improve service processes and share feedback with management.
<p>55,000 - 60,000</p><p><br></p><p>benefits:</p><ul><li>1 day hybrid after a few months</li><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>401k</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and service issues in a timely and courteous manner.</li><li>Process orders, returns, exchanges, and account updates accurately.</li><li>Maintain detailed and accurate records of customer interactions in CRM or internal systems.</li><li>Escalate complex issues to appropriate departments as needed.</li><li>Follow company policies, procedures, and service standards.</li><li>Collaborate with internal teams to ensure customer needs are met.</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis. This part-time role involves providing excellent service to customers by assisting with account setup, addressing inquiries, and ensuring a positive experience. This position requires someone who is detail oriented and thrives in a customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers with setting up new accounts and provide guidance throughout the process.</p><p>• Address customer inquiries and resolve issues promptly and professionally.</p><p>• Deliver exceptional customer service to ensure satisfaction and foster loyalty.</p><p>• Maintain accurate records of customer interactions and account details using CRM tools.</p><p>• Collaborate with team members to improve service processes and customer experiences.</p><p>• Utilize Microsoft Excel and other tools to compile and analyze customer data.</p><p>• Stay informed about company products, services, and policies to provide accurate information.</p><p>• Uphold a business casual dress code to maintain a neat appearance.</p><p>• Ensure compliance with all relevant regulations and company standards.</p><p>• Contribute to team goals by supporting day-to-day operations and initiatives.</p>
<p>We are seeking a detail oriented and proactive Sales Support Specialist to support our Sales team. This role is responsible for managing customer accounts, ensuring accuracy in forecasting and order processing, and maintaining strong communication across internal and external stakeholders. The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong analytical and interpersonal skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support and manage customer accounts by reviewing forecasts, purchase orders, and sales agreements to ensure accuracy and alignment</li><li>Maintain and monitor supply chain requirements, recommending solutions to meet minimum stock levels, special shipment needs, and sales agreement renewals</li><li>Assist in the preparation, review, and implementation of sales agreements, ensuring smooth approval processes</li><li>Collaborate with Sales on quoting major orders and provide insights on large accounts and product families</li><li>Maintain accurate and timely communication with customers, internal teams, and stakeholders to minimize discrepancies and ensure data integrity</li><li>Learn and develop knowledge of company products and applications</li><li>Participate in special projects and initiatives as needed</li></ul><p><br></p>
<p>We are seeking an Assistant Property Manager to support a luxury residential property with 625 units. This is a hands-on, resident-facing role covering a maternity leave (3–6 months). The ideal candidate will be organized, customer service-oriented, and experienced with property management systems.</p><p><br></p><p>- Manage move-ins and move-outs, including elevator scheduling</p><p>- Review and process Certificates of Insurance (COIs)</p><p>- Oversee amenity reservations (approve/decline availability)</p><p>- Ensure units are move-in ready</p><p>- Send parking and storage agreements via DocuSign</p><p>- Handle roommate removal forms (training provided)</p><p>- Run background checks</p><p>- Provide day-to-day support to residents and property operations</p>
<p>We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and manage organizational systems to ensure accurate data and a reliable database.</p><p>• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.</p><p>• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.</p><p>• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.</p><p>• Utilize Microsoft Excel to organize data, create reports, and support operational needs.</p><p>• Manage email correspondence effectively to ensure clear communication with clients and team members.</p><p>• Handle CRM systems to monitor customer interactions and ensure data integrity.</p><p>• Provide administrative assistance to streamline processes and support team operations.</p><p>• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.</p>
We are looking for a dedicated HVAC Service Manager to oversee the daily operations of our service department in Parsippany, New Jersey. This role requires a skilled leader who can effectively manage technician teams, optimize scheduling, and ensure customer satisfaction. The ideal candidate will bring technical expertise, strong leadership abilities, and a commitment to driving operational success.<br><br>Responsibilities:<br>• Lead and guide HVAC technicians and support staff to achieve departmental goals.<br>• Supervise scheduling, dispatching, and preventative maintenance activities to ensure efficiency.<br>• Address escalated customer concerns and foster positive client relationships.<br>• Analyze budgets, track performance metrics, and recommend strategies for improvement.<br>• Ensure adherence to safety standards, industry regulations, and company policies.<br>• Collaborate with sales and project teams to identify and develop new service opportunities.<br>• Recruit, onboard, and train technicians while supporting their growth and development.<br>• Manage inventory, oversee equipment procurement, and maintain vendor partnerships.<br>• Prepare and deliver detailed performance reports to senior management.
We are looking for a highly organized and service-oriented Scheduling Coordinator to join our team in Bridgewater, New Jersey. In this long-term contract position, you will play a pivotal role in managing scheduling processes and ensuring seamless communication with clients and business partners. This role requires a strong attention to detail, effective communication skills, and the ability to adapt to shifting priorities. <br> Responsibilities: Managed appointment scheduling to support client needs and business priorities. Executed tasks efficiently by utilizing internal systems and resources to meet deadlines. Maintained a high level of accuracy and attention to detail to improve overall scheduling quality. Communicated proactively with clients to resolve questions and address scheduling concerns. Responded to client inquiries within established service‑level expectations. Tracked scheduling capacity and availability issues and provided monthly trend reports to leadership. Coordinated and maintained multiple calendars using Microsoft Outlook. Partnered with team members and leadership to streamline scheduling workflows and improve efficiency. Supported onboarding and training of new hires by aligning schedules with skill level and operational needs. Ensured compliance with company policies while delivering consistent, detail‑oriented service.
We are looking for a highly organized and service-oriented Scheduling Coordinator to join our team in Branchburg, New Jersey. In this long-term contract position, you will play a pivotal role in managing scheduling processes and ensuring seamless communication with clients and business partners. This role requires a strong attention to detail, effective communication skills, and the ability to adapt to shifting priorities. <br> Responsibilities: Managed appointment scheduling to support client needs and business priorities. Executed tasks efficiently by utilizing internal systems and resources to meet deadlines. Maintained a high level of accuracy and attention to detail to improve overall scheduling quality. Communicated proactively with clients to resolve questions and address scheduling concerns. Responded to client inquiries within established service‑level expectations. Tracked scheduling capacity and availability issues and provided monthly trend reports to leadership. Coordinated and maintained multiple calendars using Microsoft Outlook. Partnered with team members and leadership to streamline scheduling workflows and improve efficiency. Supported onboarding and training of new hires by aligning schedules with skill level and operational needs. Ensured compliance with company policies while delivering consistent, detail‑oriented service.
We are looking for an experienced Account Manager to join our team in Newark, New Jersey. In this role, you will oversee critical logistics and account management operations to ensure seamless customer service within the transportation industry. This is a long-term contract position offering the opportunity to build strong relationships and make a significant impact in a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate weekly schedules from customers and provide detailed summary reports.<br>• Manage container requests from storage facilities and oversee inventory updates.<br>• Dispatch drivers for mounting, staging, and delivery operations.<br>• Prepare and finalize bills for all shipments in line with contract rates.<br>• Organize driver schedules and routes using specialized tools.<br>• Maintain accurate and up-to-date inventory records, ensuring adjustments are made promptly as container statuses change.<br>• Oversee processes to handle short-term container storage and coordinate returns to storage for seasonal items.<br>• Ensure weekend operations run smoothly by preparing bills in advance and setting up drivers with clear instructions.<br>• Collaborate with internal teams to uphold service quality and operational efficiency.
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p>We are looking for a highly organized and detail-oriented Administrative Assistant to join our team on a long-term contract basis in Toms River, New Jersey. </p><p>Responsibilities:</p><p>• Process policies, certificates, endorsements, correspondence, and other administrative tasks efficiently and accurately.</p><p>• Prepare certificates and Auto ID cards in alignment with team requirements.</p><p>• Organize and maintain electronic files in compliance with company standards.</p><p>• Operate and manage office equipment, including fax machines, copiers, and other tools.</p><p>• Address routine issues independently and escalate complex matters to the Service Team when necessary.</p><p>• Create and manage account-specific workflows and service plans using Sagitta and WorkSmart.</p><p>• Sort, distribute, and manage incoming mail and other clerical duties.</p><p>• Collaborate with the team to address additional administrative support needs as required.</p><p>• Ensure adherence to company policies, procedures, and guidelines in all tasks.</p>
<p>This role is responsible for installing, servicing, and repairing commercial cooking equipment to customer sites. The technician will diagnose issues, perform preventative maintenance, and ensure equipment operates safely and efficiently. They will coordinate closely with customers, the parts team, and internal departments to complete repairs, source components, and document all service activity. As our footprint continues to grow, we’re seeking a reliable technician to support our expanding Service team.</p><p><br></p><p>To apply, if not already in contact with a Robert Half Recruiter, please call Therese Grana at 609-252-9393. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, troubleshoot, and repair equipment such as ovens, mixers, proofers, dividers, sheeters, and related systems</li><li>Assemble, adjust, and test equipment in the field</li><li>Perform onsite equipment setup and operational testing</li><li>Implement customer-requested modifications</li><li>Communicate service issues and observations to internal management</li><li>Use hand tools, power tools, and testing devices to assemble and start up equipment per drawings and specifications</li><li>Work collaboratively with technicians, supervisors, engineers, suppliers, and customers</li><li>Train customer staff on proper operation, cleaning, and maintenance</li><li>Provide occasional after-hours phone or electronic support for emergency service needs</li></ul><p><strong>What We Offer</strong></p><ul><li>Full-time role with strong long-term growth potential</li><li>Hands-on technical experience in the bakery equipment industry</li><li>Continuous training and support</li><li>Competitive benefits and 401(k) match</li><li>Supportive, team-oriented work environment</li></ul><p><br></p>
We are looking for a dedicated Billing Analyst to join our team on a long-term contract basis in Woodcliff Lake, New Jersey. In this role, you will handle key billing operations, accounts receivable processes, and customer service tasks to ensure smooth financial transactions. This position requires expertise in billing systems and a strong focus on accuracy and efficiency.<br><br>Responsibilities:<br>• Manage billing processes, including creating, reviewing, and issuing invoices to ensure accuracy and timeliness.<br>• Oversee accounts receivable activities to maintain accurate records and ensure timely collections.<br>• Utilize the Aderant system to process financial transactions and generate reports.<br>• Collaborate with the export customer service team to address billing inquiries and resolve discrepancies.<br>• Monitor and reconcile billing data to maintain compliance with company policies and financial standards.<br>• Work closely with internal departments to streamline billing workflows and improve operational efficiency.<br>• Prepare detailed reports on billing metrics and provide insights for process improvements.<br>• Support audits by providing necessary documentation and ensuring compliance with financial regulations.<br>• Assist in troubleshooting and resolving issues related to billing systems and processes.<br>• Ensure all financial records are maintained accurately and securely in line with company standards.
We are looking for a motivated Leasing Consultant to join our team in Toms River, New Jersey. In this long-term contract position, you will play a vital role in creating a welcoming environment for prospective and current residents while ensuring smooth administrative operations. If you are organized, personable, and eager to deliver exceptional service, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Greet visitors, prospective renters, and current residents with warmth and professionalism.<br>• Provide accurate and helpful information to potential and existing residents regarding the property.<br>• Manage and file property-related paperwork efficiently.<br>• Maintain office organization by ordering supplies and keeping the workspace tidy.<br>• Collaborate with the maintenance team to coordinate and track resident work orders.<br>• Update and manage the waitlist, including sending correspondence to interested parties.<br>• Conduct daily property tours to ensure the premises are clean, attractive, and well-maintained.<br>• Respond promptly to inbound calls, emails, and inquiries to address resident and prospect needs.<br>• Schedule appointments and maintain calendars for leasing activities.<br>• Perform additional administrative duties as assigned to support the team.
<p>The Medical Equipment Engineer IV serves as a <strong>principal-level technical authority</strong> and organizational subject matter expert responsible for the most complex, high-risk, and mission‑critical dental equipment service activities. </p><p>The Engineer IV will report to Customer Service Director and will acts as the <strong>2nd highest escalation point</strong> for unresolved technical issues, leads enterprise‑level initiatives, and shapes service standards, training programs, and best practices. In addition to mentoring and coaching Engineer I–III staff, this role influences long‑term service strategy, supports new technology introductions, and represents the organization as a senior technical expert with customers and vendors.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the highest‑level technical expert and final escalation point for the most complex, high‑risk, or repeat‑failure equipment issues</li><li>Lead diagnosis and resolution of systemic or enterprise‑wide equipment performance problems</li><li>Provide expert‑level installation, validation, and troubleshooting for advanced or newly released medical and dental technologies</li><li>Direct and oversee critical installations, upgrades, retrofits, and large‑scale remediation efforts</li><li>Develop, review, and standardize advanced service procedures, troubleshooting guides, and technical documentation</li><li>Partner with engineering, quality, and product development teams to influence design improvements, reliability enhancements, and serviceability</li><li>Analyze service data and trends to identify root causes, recurring failures, and opportunities for preventive solutions</li><li>Lead continuous improvement initiatives that enhance service efficiency, quality, safety, and customer satisfaction</li><li>Serve as technical lead for pilot programs, beta deployments, or early‑stage product introductions</li><li>Represent the organization as a senior technical authority in customer meetings, audits, and high‑visibility service engagements</li><li>Provide advanced technical mentoring and coaching to Medical Equipment Engineer I, II, and III staff</li><li>Design and deliver advanced technical training, certifications, and knowledge‑sharing sessions</li><li>Advise management on technical strategy, resource planning, skills development, and service readiness</li><li>Ensure compliance with regulatory, safety, and quality standards across all service activities</li><li>Travel extensively as required (including extended or multi‑site assignments) and provide leadership during complex service engagements</li><li>Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs.)</li><li>Perform other duties as assigned by management</li></ul><p><strong>Leadership & Influence Responsibilities</strong></p><ul><li>Provides technical leadership across the service organization without necessarily having direct people‑management responsibility</li><li>May provide functional or dotted‑line leadership to Engineer I–III staff on projects or escalations</li><li>Acts as a trusted technical advisor to service management and cross‑functional leaders</li><li>Contributes to succession planning, skills assessments, and technical competency frameworks</li></ul><p><br></p>
We are looking for a dedicated Property Associate to join our team in East Rutherford, New Jersey. In this on-site role, you will play an integral part in supporting property management operations, ensuring smooth administrative and accounting processes for one or multiple buildings. This is a long-term contract position offering an excellent opportunity to grow your skills in a detail-oriented environment.<br><br>Responsibilities:<br>• Process invoices and manage contract documentation to ensure accuracy and compliance.<br>• Handle administrative tasks, such as filing and maintaining records related to invoicing and contracts.<br>• Provide superior customer service while maintaining positive tenant and client relationships.<br>• Assist with accounts payable and receivable functions, including tracking expenses and collections.<br>• Support budget preparation and expense reporting processes in collaboration with the property team.<br>• Utilize tools like Microsoft Excel and Outlook to organize data and streamline communication.<br>• Ensure compliance with company policies and procedures related to property operations.<br>• Coordinate with vendors and service providers for timely delivery of required services.<br>• Prepare detailed reports and documentation to support property management decisions.<br>• Conduct audits and manage insurance documentation to uphold organizational standards.
Professional Qualifications:<br>• 5+ years experience in IT as a Technical Business analyst/system analyst and created functional requirements for complex projects within the Insurance P& C domain.<br>• Good understanding of the underwriting process includes the policy lifecycle, coverages, endorsements, forms, rating, etc.<br>• Experience in working in Underwriting and Claims applications.<br>• Experience in data integration and data quality projects.<br>• Ability to work with technical teams (developers, architects, QA, infrastructure), business users and software vendors to document requirements on time<br>• Excellent understanding of how technology impacts the business.<br>• Excellent team player with a proven background of individual contribution.<br><br>Preferred Technical Skills:<br>• Insurance Policy Administration System experience (Duck Creek, Guidewire, etc.)<br>• Understanding of XML and/or JSON languages is a plus<br>• Strong SQL skills to query SQL databases
<p>Salary is 65,000 - 70,000.</p><p><br></p><p>Benefits include health, dental, and vision insurance, 401k, and PTO.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and organize sales orders for customer approval and signatures.</p><p>• Coordinate with sales representatives to verify order accuracy and ensure timely processing.</p><p>• Communicate regularly with the Purchasing Manager and Dispatcher to align material needs and delivery schedules.</p><p>• Provide daily updates to customers regarding order status and delivery timelines.</p><p>• Address customer inquiries promptly and offer effective solutions to resolve issues.</p><p>• Assist in completing credit applications and review sales orders for compliance.</p><p>• Maintain accurate customer records and oversee the invoicing process.</p><p>• Collaborate with team members to support departmental goals and foster a positive working environment.</p><p>• Adapt to changes in workflows and procedures to optimize efficiency.</p><p>• Take initiative to manage responsibilities independently while adhering to company policies.</p>
<p>We are looking for an experienced and driven Sales Supervisor to lead and inspire a team of call center representatives in Parsippany, New Jersey. This role requires a strong leader who can oversee daily operations, improve team performance, and ensure exceptional customer experiences. If you thrive in a fast-paced environment and have a passion for customer service excellence, this position is an excellent fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and motivate a team of call center representatives, fostering a positive work environment and high team morale.</p><p>• Establish clear performance goals and provide ongoing coaching and feedback to team members.</p><p>• Monitor and analyze key performance metrics to identify areas for improvement and optimize team productivity.</p><p>• Ensure adherence to call center policies and procedures while promoting best practices.</p><p>• Address escalated customer concerns and deliver effective solutions to maintain satisfaction.</p><p>• Collaborate with the training department to design and implement comprehensive training programs for new and existing staff.</p><p>• Drive sales growth and improve customer retention by equipping representatives with the necessary tools and knowledge.</p><p>• Conduct regular performance evaluations and develop individualized growth plans for team members.</p><p>• Prepare and present detailed reports on call center performance to senior management.</p><p>• Work cross-functionally with departments such as marketing, operations, and IT to ensure seamless coordination of call center activities.</p>
<p>We are looking for an experienced Accounts Payable Clerk to join our team in Fort Lee, New Jersey. In this role, you will oversee critical financial operations, ensuring accuracy and efficiency in managing accounts payable and receivable processes. This is a long-term contract position with the opportunity for permanent placement.</p><p><br></p><p>Responsibilities:</p><p>• Handle the full cycle of accounts payable and receivable processes, including matching, batching, and coding vendor bills.</p><p>• Manage financial accounts for high-value clients, maintaining professionalism and accuracy.</p><p>• Maintain detailed financial records and ensure compliance with company procedures and standards.</p><p>• Utilize QuickBooks and Excel to perform reconciliations, generate reports, and manage data entry.</p><p>• Respond to client billing inquiries promptly and provide exceptional customer service.</p><p>• Conduct invoice processing and coding with precision and attention to detail.</p><p>• Perform regular check runs to ensure timely payments to vendors.</p><p>• Collaborate with internal teams to streamline financial operations and resolve discrepancies.</p>
We are looking for an experienced Accounts Receivable Clerk to join our team in Parsippany, New Jersey. This long-term contract position offers an excellent opportunity to manage financial processes, ensure accuracy in customer payments, and collaborate with cross-functional teams. The ideal candidate will have strong communication skills, a detail-oriented mindset, and proficiency in financial systems and tools.<br><br>Responsibilities:<br>• Address customer inquiries regarding receivables and provide timely resolutions.<br>• Escalate unresolved payment issues and monitor progress until resolution is achieved.<br>• Act as the backup for daily customer bank draft processes, including notifications and remittance applications.<br>• Prepare monthly reconciliations for provisional customer accounts.<br>• Collaborate with customer service, billing, and other departments to resolve invoice-related discrepancies.<br>• Apply prepayments to customer accounts and maintain accurate records.<br>• Conduct reconciliations of customer accounts, including generating statements.<br>• Review customer balances as directed by the supervisor to ensure accuracy.<br>• Assist with special projects and audit-related tasks as needed.
<p>Our client is seeking a detail-oriented and reliable Accounts Receivable / Cash Applications Specialist. </p><p><br></p><p>This role is responsible for accurately applying incoming payments, reconciling customer accounts, and supporting the overall AR function to ensure timely and accurate financial reporting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Post and apply daily cash receipts (ACH, wire, checks, credit cards) to customer accounts </li><li>Reconcile unapplied cash and research discrepancies </li><li>Monitor and resolve payment variances, short pays, and deductions </li><li>Maintain accurate AR records and aging reports </li><li>Collaborate with internal teams (billing, collections, customer service) to resolve issues </li></ul><p><br></p>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Coordinator. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, review trial balance reports, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Coordinator will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>How you will make an impact:</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>The Collections Supervisor will be responsible for assisting with overseeing the daily operations of the collections team and timely collection of outstanding accounts receivables. As the Collections Supervisor you will maintain customer accounts, monitor credit operations, generate regular reports on collections status, audit aging reports, train new employees and provide ongoing training as needed, maintain strong communication with sales, customer service and billing departments, resolve customer inquiries and ensure compliance with federal and state laws related to debt collection. In this role, the candidate must possess strong leadership skills, have a strong background in credit analysis, risk assessment, excellent analytical skills, and the ability to manage multiple priorities and meet deadlines. </p><p><br></p><p>Primary Responsibilities</p><p>· Oversee daily credit and collection activities</p><p>· Create departmental collection goals</p><p>· Direct collection efforts on delinquent accounts</p><p>· Verify customer payments</p><p>· Resolve complex or escalated collection issues</p><p>· Negotiate payment terms and payment schedules</p><p>· Develop and implement collection procedures and policies to improve efficiency</p><p>· Recommend and implement process improvement to enhance collection effectiveness</p>