We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.<br><br>Responsibilities:<br>• Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.<br>• Manage and resolve helpdesk tickets efficiently using a ticketing system.<br>• Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.<br>• Work independently to diagnose and resolve technical problems with minimal supervision.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Assist in onboarding and training users on system functionalities as needed.<br>• Adapt to changing schedules and priorities to meet organizational needs.
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
<p>We are looking for a Loan Closing Support Specialist in the Middlesex County, NJ area. You must have commercial loan closing experience. If you have 2+ years of loan closing experience, experience with commercial loans, and are looking to grow your career, this might be the opportunity for you! </p><p> </p><p>Responsibilities:</p><p>• Prepare and review pre-closing documentation for commercial loans.</p><p>• Organize loan files, verify the accuracy of closing documents, and ensure compliance with all conditions, covenants, and required documentation.</p><p>• Collaborate with Attorneys, Relationship Managers, and other professionals to schedule and facilitate timely loan closings.</p><p>• Set up loan files in alignment with departmental procedures and coordinate closing activities with Loan Administrators.</p><p>• Process post-closing documents and reports.</p><p>• Maintain reference procedures to standardize loan closings, modifications, and conversions.</p><p>• Address customer inquiries and assist with problem-solving related to loan operations.</p><p>• Prepare and manage department reports such as pipeline and closing reports, ensuring accuracy and compliance with regulations.</p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
We are looking for an Application Support Engineer to join our team in Irvington, New Jersey. In this role, you will play a critical part in ensuring the stability, functionality, and efficiency of hardware, software, and network systems for our customers. The ideal candidate will possess strong technical expertise and a proactive approach to resolving technical challenges and improving processes.<br><br>Responsibilities:<br>• Diagnose and repair hardware issues related to PCs, laptops, and printers.<br>• Troubleshoot and resolve software and network-related problems efficiently.<br>• Administer and maintain Microsoft Windows Server environments and network equipment.<br>• Provide technical consultation to customers, offering solutions tailored to their needs.<br>• Collaborate with internal teams to design projects aimed at enhancing customer systems and workflows.<br>• Document issues and resolutions in ticketing systems to ensure clear communication and record-keeping.<br>• Generate reports and provide status updates on customer IT infrastructure.<br>• Install, test, troubleshoot, and repair hardware and software systems, including desktops, laptops, and network devices.<br>• Monitor incident trends, identify recurring problems, and implement long-term solutions.<br>• Recommend new products and services to optimize customers’ environments and ensure high performance.
<p><strong>Job Summary</strong></p><p>Join a dynamic Tax Engagement Support Services (TESS) team and play a key role in supporting tax professionals and ensuring the efficient delivery of services. As a TESS Specialist, you will utilize your strong attention to detail, communication skills, and technical aptitude to assist with the preparation, assembly, and processing of tax returns and related documentation. This role is ideal for someone who thrives in a fast-paced environment, is eager to learn new tools and processes, and is committed to supporting a high-performing team.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assemble and print tax return packages using internal software and workflow tools, ensuring all deliverables meet quality and compliance standards.</li><li>Coordinate tax engagement activities including new client setup, tax organizer creation, workpaper scanning (if applicable), delivery tracking, due date management, and workflow reporting.</li><li>Prepare client-facing documents such as engagement letters, statements of work, and other supporting materials.</li><li>Manage the electronic filing (e-file) process: monitor, release, and track tax returns to taxing authorities, ensuring timely and accurate submissions; resolve transmission errors and rejections.</li><li>Perform additional administrative and support tasks as assigned to enhance process efficiency and team effectiveness.</li></ul><p><br></p>
<p>Robert Half is currently seeking a Loan Processor to join a dynamic team. The Loan Processor will focus on ensuring the seamless processing and closing of consumer loans while adhering to compliance regulations. </p><p><br></p><p>Responsibilities:</p><p>• Review loan applications and credit reports to verify accuracy and identify potential issues.</p><p>• Prepare and schedule loan closings by liaising with borrowers, settlement agents, and branch representatives.</p><p>• Ensure all closing documents comply with loan policies and state/federal regulations.</p><p>• Coordinate and manage property searches, appraisals, title policies, tax transcript verifications, and employment confirmations.</p><p>• Collaborate with underwriters, branch teams, and department staff to maintain effective communication and ensure smooth loan processing.</p><p>• Address inquiries from borrowers and stakeholders, providing exceptional customer service throughout the loan process.</p><p>• Support management with additional tasks and projects to enhance operational efficiency.</p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>Are you an organized and detail-oriented professional with experience in accounting? Robert Half is building its <strong>Accounting Clerk Talent Pipeline</strong> to connect skilled individuals with companies seeking accounting support across various industries in the <strong>Central NJ </strong>area. If you’re exploring new career opportunities or prefer to keep options open for the future, joining our network will position you for success.</p><p><br></p><p><strong>Position Summary</strong></p><p>Accounting Clerks are essential to maintaining the daily financial operations of a business. By supporting accounting processes such as recording transactions, updating financial records, and assisting with reporting, they ensure smooth, accurate, and efficient operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>While specific duties may vary, general responsibilities of an Accounting Clerk often include:</p><ul><li><strong>Data Entry:</strong> Enter financial transactions, invoices, and receipts accurately into the accounting system.</li><li><strong>Record Maintenance:</strong> Manage physical and electronic financial records, ensuring they are organized and up-to-date.</li><li><strong>Accounts Payable Support:</strong> Process vendor invoices, verify amounts, and assist in payment preparation.</li><li><strong>Accounts Receivable Support:</strong> Generate invoices, track client payments, and follow up on outstanding balances.</li><li><strong>Bank Reconciliations:</strong> Reconcile bank statements against company financial records to verify accuracy.</li><li><strong>General Ledger Support:</strong> Assist with journal entries and updates to the company’s general ledger.</li><li><strong>Expense Tracking:</strong> Track company expenses to ensure proper categorization and adherence to budgets.</li><li><strong>Administrative Support:</strong> Provide assistance with filing, correspondence, and other clerical tasks as needed.</li><li><strong>Compliance:</strong> Ensure all financial activities comply with company policies and accounting regulations.</li></ul><p><br></p>
<p>Our client, a multiservice midsized firm in NYC is seeking to add a Legal Secretary (floater and CLE responsibilities) to their firm. </p><p><br></p><p>works closely with attorneys to understand their specific needs.</p><p>• collaborates with and mutually supports the secretarial team.</p><p>• is flexible and able to “wear different hats.”</p><p>• is responsive and communicative.</p><p>• can juggle various tasks simultaneously, efficiently and accurately.</p><p>• has excellent attention to detail.</p><p>• is confident and professional.</p><p>• will be a highly motivated team player.</p><p>• is eager to learn and share their own knowledge and experience.</p><p>• wants to be part of a collaborative team</p><p>• enjoys working with internal / external clients that they support.</p><p>• can positively contribute to the professional and collegial environment in which they work.</p><p>• strives to develop their professional skills and advance their own career.</p><p>• fosters an inclusive and diverse environment in which unique characteristics are valued.</p><p><br></p><p><br></p><p>Support various attorneys, most of whom are self-sufficient.</p><p> Support Secretarial Team with special requests, as needed.</p><p> Time Entries / Billing.</p><p> Routine word processing editing and formatting.</p><p> Expense reporting.</p><p> Actively support the Word Processing / Secretarial team.</p><p> Assist attorneys with infrequent travel arrangements.</p><p><br></p><p><br></p><p>Maintain CE Manager, the firm's MCLE tracking system, including data entry, profile maintenance,</p><p>course creation, and reporting.</p><p> Maintain attendance records for all CLE programs.</p><p> Monitor attorneys’ compliance in all states, as appropriate.</p><p> Coordinate year-end reporting requirements.</p><p> Coordinate National Academy of Continuing Legal Education (NACLE) membership.</p><p> Support the Business Development team with CLE event requirements.</p><p> Assist with firm’s accredited provider status in multiple states, including NY, NJ, PA.</p><p> Keep abreast of CLE regulatory requirements, rules, and procedures.</p><p> Maintain CLE mailbox.</p><p><br></p>
We are looking for a highly skilled and detail-oriented Sr. Executive Assistant to join our team in New York, NY. This is a contract position within the financial services industry that requires exceptional organizational abilities, discretion, and a proactive mindset. In this role, you will provide vital support to senior executives, manage administrative tasks, and assist with strategic finance projects.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to senior executives, including managing calendars, arranging travel, processing expenses, and organizing digital files.<br>• Prepare executives for meetings and deadlines by ensuring they have the necessary materials and background information.<br>• Draft, edit, and distribute sensitive and confidential correspondence, reports, and presentations.<br>• Coordinate communication with internal and external stakeholders, including Board members and senior leadership, while maintaining professionalism and confidentiality.<br>• Organize and maintain governance materials such as Board agendas, minutes, and resolutions, ensuring accuracy and secure storage.<br>• Support finance-led initiatives like audits, tax planning, financial reporting, and operational metrics development.<br>• Assist in the coordination of post-merger activities, policy documentation, and internal training material preparation.<br>• Collaborate with other executive assistants to streamline processes for management and Board meetings.<br>• Plan and execute team-building activities and events that enhance department culture.<br>• Track deliverables and follow up on action items to ensure timely completion of executive commitments.
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
We are looking for an experienced Systems Engineer to join our team in Springfield, New Jersey. In this role, you will design, implement, and support advanced Supervisory Control and Data Acquisition (SCADA) systems, contributing to the development of system standards and specifications. You will collaborate with various teams to enhance system functionality, provide technical expertise, and ensure seamless operations.<br><br>Responsibilities:<br>• Design and develop SCADA systems, ensuring functionality aligns with system standards and specifications.<br>• Generate and review Engineering Change Requests (ECRs) to evaluate technical and economic benefits.<br>• Provide technical support to marketing and sales teams for quotations and other activities.<br>• Deliver customer training sessions both onsite and in the field.<br>• Act as a technical liaison to address customer issues and perform field services when required.<br>• Conduct engineering studies to address system challenges and new requirements.<br>• Assist System Test technicians with technical project-related issues.<br>• Create detailed documentation, including parts lists, system layouts, and interconnection drawings.<br>• Develop and program RTUs, gateways, and databases for system integration.<br>• Travel as necessary to support customer needs and project requirements.
<p>We are looking for an experienced Systems Administrator to join our team in Greenwich, Connecticut. This role is ideal for someone who is passionate about delivering secure and high-performing IT solutions while making a meaningful impact on the lives of others. As the Systems Administrator, you will play a key role in managing and enhancing our IT infrastructure, ensuring the stability and efficiency of systems critical to our mission. This is to join a small team where you'll be responsible for anything on the help desk up to network and systems support.</p><p><br></p><p>Responsibilities:</p><p>• Handling all InTune maintenance and configuration. </p><p>• Install, configure, and maintain network hardware, including switches, wireless access points, and firewalls, to ensure optimal connectivity.</p><p>• Recommend and deploy Windows-based workstations, laptops, and vendor-provided technology kits tailored to organizational needs.</p><p>• Implement and oversee endpoint protection measures, including patch management, Microsoft Defender, and other cybersecurity tools.</p><p>• Administer Microsoft 365 applications such as Intune, Entra, Exchange Online, SharePoint, and other related platforms.</p><p>• Provide after-hours technical support to address urgent IT needs and uphold system reliability.</p><p>• Manage and troubleshoot printers, copiers, and multifunction devices to ensure smooth operations.</p><p>• Support and upgrade Windows server-based production systems to maintain performance and stability.</p><p>• Advocate for strong cybersecurity practices by educating users, resolving security issues, and collaborating with security partners as needed.</p>
<p>Our client located near Morristown NJ is seeking a detail-oriented and proactive individual to support their construction department. This entry-level role offers hands-on experience in project coordination, budget tracking, vendor management, and administrative support across a dynamic portfolio of franchise locations nationwide.</p><p><br></p><p>What You’ll Do:</p><ul><li>Organize and update construction timelines and vendor databases</li><li>Assist with invoice processing and budget documentation</li><li>Coordinate team meetings, travel plans, and office logistics</li><li>Help prepare presentations and support small-scale project initiatives</li><li>Liaise with municipalities for permits and approvals</li></ul><p><br></p><p><br></p>
<p>We are seeking an Operations Assistant to support our team. This position offers the opportunity to contribute to a fast-paced and collaborative work environment by handling a variety of administrative and operational tasks. The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to work both independently and as part of a team to help achieve departmental goals.</p><p><br></p><ul><li>Perform accurate and timely data entry, including creating records and generating correspondence using standardized templates.</li><li>Handle document imaging, indexing, and routing for electronic files to ensure proper organization and accessibility.</li><li>Maintain and update files, following established procedures and quality standards.</li><li>Provide general administrative support, such as scheduling appointments and organizing physical and electronic files.</li><li>Communicate effectively with colleagues and external stakeholders to address inquiries and coordinate tasks.</li><li>Prioritize and manage multiple responsibilities to meet deadlines and support operational goals.</li><li>Perform additional clerical duties as needed to support overall department operations.</li><li>Maintain accuracy and attention to detail in all tasks to uphold organizational standards.</li></ul>
