We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>We are looking for a Network Administrator who can support multiple locations remotely and onsite. This position has the potential to travel to local and national sites. You will be handling tier 1 support to basic networking experience, handling tickets and walk-ins. You must be able to prioritize different tickets and tasks based off priorities.</p><p><br></p><p>In this position you will be responsible for break and fix tasks, setting up users in Active Directory, and following SOPs and knowledge based articles to troubleshoot issues.</p><p><br></p>
<p>We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provide exceptional IT support for both hardware and software systems. In this role, you will assist users with technical issues, manage workstations, and troubleshoot a variety of devices and platforms. This position is based in Enfield, Connecticut, and offers a dynamic opportunity to work directly with end-users and improve IT workflows.</p>
We are looking for an experienced Director of Technology to lead our technical operations and drive innovation within our organization. In this role, you will oversee IT architecture, guide strategic data management initiatives, and ensure the seamless functioning of cloud-based systems. You will also manage a talented team of Developers and an Administrative Assistant while fostering collaboration with external vendors.<br><br>Responsibilities:<br>• Develop and maintain IT architecture strategies, ensuring optimal utilization of cloud platforms and data management systems.<br>• Lead and mentor a team of Developers and administrative staff, encouraging attention to detail and operational efficiency.<br>• Oversee vendor relationships to ensure alignment with organizational goals and quality service delivery.<br>• Establish and enforce standards and best practices for software development and IT operations.<br>• Serve as the primary technical advisor, providing hands-on support when necessary to resolve escalations and technical challenges.<br>• Monitor and improve the performance and reliability of IT systems, ensuring data availability and security.<br>• Drive innovation by identifying opportunities to enhance technology solutions that support organizational scaling.<br>• Collaborate with stakeholders to align technical strategies with business objectives.<br>• Ensure compliance with regulatory and industry standards related to IT and data management.<br>• Implement and refine processes to streamline operations and reduce friction across technical workflows.
We are looking for a skilled Salesforce Administrator to join our team in Stamford, Connecticut. In this role, you will oversee and optimize Salesforce systems, ensuring they align with critical business processes. The ideal candidate will possess deep technical expertise, strong problem-solving skills, and a commitment to supporting enterprise-level operations.<br><br>Responsibilities:<br>• Manage and maintain Salesforce environments, ensuring optimal performance and alignment with business objectives.<br>• Develop and implement solutions using Salesforce Sales Cloud, Service Cloud, and Flow to meet organizational needs.<br>• Configure and manage system security settings, including validation rules and permission models.<br>• Collaborate with cross-functional teams to support mission-critical processes such as order entry, quoting, and case management.<br>• Analyze and model data structures to enhance system functionality and integration.<br>• Troubleshoot and resolve technical issues, providing timely support to users.<br>• Ensure compliance with enterprise data standards and integration patterns.<br>• Lead or co-lead Salesforce platform ownership in a mid-sized or enterprise environment.<br>• Stay updated on Salesforce advancements and recommend improvements to existing systems.<br>• Maintain documentation of system configurations, processes, and best practices.
We are looking for an experienced Business Analyst Manager to lead the strategic management and optimization of our business systems in a dynamic manufacturing environment. This role requires a strong leader who can collaborate across multiple departments to ensure systems are efficient, reliable, and aligned with organizational goals. Based in Melville, New York, you will play a pivotal role in driving technological advancements and process improvements.<br><br>Responsibilities:<br>• Define and manage the architecture, configuration, and data flows of the Deltek Costpoint ERP system.<br>• Lead integration projects to connect enterprise systems and ensure seamless functionality.<br>• Analyze and optimize workflows to improve efficiency, quality, and throughput across departments.<br>• Design and maintain automated digital workflows to reduce manual processes and enhance productivity.<br>• Act as the primary liaison between internal teams, external consultants, and software vendors to translate business needs into functional solutions.<br>• Oversee business system implementation projects, ensuring adherence to scope, budget, and timelines.<br>• Develop operational and analytical reports to support data-driven decision-making processes.<br>• Manage and maintain multiple SharePoint sites and libraries to streamline collaboration.<br>• Deliver training sessions for end users and create detailed documentation, including SOPs and security guidelines.<br>• Research and recommend innovative technologies, including AI, to enhance system capabilities.