We are looking for a Technical Support Specialist to join our team in Wappingers Falls, New York, on a contract basis. In this role, you will provide expert-level support for a variety of technologies, ensuring smooth operations and resolving technical issues efficiently. This position requires a strong understanding of hardware, software, and cloud-based systems.<br><br>Responsibilities:<br>• Deliver technical support for Cisco, Citrix, and cloud technologies, ensuring timely issue resolution.<br>• Diagnose and troubleshoot hardware-related problems, particularly with Dell systems.<br>• Manage and maintain Active Directory, ensuring proper user access and system security.<br>• Implement and monitor backup solutions to safeguard data and minimize downtime.<br>• Collaborate with team members to address and resolve technical challenges effectively.<br>• Provide guidance and support for system upgrades, migrations, and hardware installations.<br>• Document technical issues and resolutions to maintain an accurate knowledge base.<br>• Communicate complex technical concepts clearly to non-technical users.<br>• Stay updated on emerging technologies to enhance support capabilities.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>Our client is a small MSP in Hartford. We're looking for someone 20-30 hours per week to help out with project work, will revolve heavily around Windows 11 migration but may include other small projects. Very flexible on scheduling, can work with the candidate to best fit their schedule but they must have availability during business hours so can’t be side work for someone already working. May occasionally need to travel to customer sites but 90% of the work can be done remotely, this person will be doing project work and not responding to client tickets.</p>
We are a seeking a friendly and organized Administrative Coordinator to act as the face of our organization, this role will reside at the front desk, greeting guests, answering phones, and performing key administrative tasks. We pride ourselves on delivering exceptional service, fostering collaboration, and having fun while maintaining professionalism. If you're a multitasker with strong communication skills and tech-savviness, we’d love to hear from you! <br> Key Responsibilities: Manage calendars, coordinate schedules, and organize travel arrangements. Greet visitors, clients, and vendors, ensuring a welcoming and detail oriented first impression. Direct individuals to the appropriate departments or staff members. Answer, screen, and route calls on a multi-line phone system. Perform administrative tasks such as processing and printing timecards, preparing shipping documentation, packing lists, and certificates of analysis. Assist with supply chain preparation tasks and documentation for related teams. Support the preparation of presentations and other materials as needed. Operate and maintain efficiency in various software tools, including Microsoft Office Suite, with training provided on specialized software. Top Must-Haves: Multitasking Skills: Proven ability to handle tasks for multiple teams (e.g., engineering, supply chain). Communication Skills: Strong, detail oriented communication with all levels of staff—from manufacturing teams to VPs. Tech Savviness: Proficiency in Microsoft Office Suite and a willingness to learn new software tools. Preferred Soft Skills & Personality Fit: Friendly and detail oriented demeanor—you'll be the face of our company! Presentation is important: =+ years of experience and detail oriented appearance, no visible facial tattoos or aggressive piercings (e.g., small, tasteful jewelry like a nose diamond is acceptable). Comfortable in a dynamic, collaborative environment that’s detail oriented yet fun. Engaging personality—someone approachable and vibrant (not too stuffy)! Why Join Us? Opportunity to work with a diverse and dynamic team. A positive company culture that values collaboration and professionalism. Training opportunities to learn specialized software and systems. Competitive compensation and benefits package. Interested in applying? If you are highly organized, detail oriented, and tech-savvy with a positive attitude, we’d love to hear from you! Apply today to join a team that is as fun as it is detail oriented.
