2 results for It Operations Manager in New Haven, CT

Customer Service & Operations Manager

Cromwell, CT
onsite
Permanent
100000 - 120000 USD / Yearly
Customer Service & Operations ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. Robert Half is partnering with a leading distributor to fill a critical Customer Service & Operations Manager. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success. Responsibilities:<ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul>Qualifications:<ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul> For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-03-06T00:00:00Z

Director of Operations

Prospect, CT
onsite
Permanent
115000 - 135000 USD / Yearly
Director of Operations - Manufacturing Industry*Fully onsite role, 5 days per week in office* Robert Half contact: Drew.Schroll@RobertHalf com. Robert Half is seeking an accomplished Director of Operations for our valued manufacturing client. In this impactful role, you’ll provide hands-on leadership to oversee production, warehouse, and facilities teams—ensuring top performance in manufacturing and assembly operations. Your expertise will further drive efficiencies, automation, and ongoing company growth. This business operates as it's own entity but does have a corporate location with counterparts overseas. Main Responsibilities:<ul><li>Develop and execute production plans aligned with customer demand and sales projections.</li><li>Monitor and manage outstanding orders, proactively adjusting timelines and priorities to guarantee prompt delivery.</li><li>Optimize inventory of assembled components and finished goods to quickly meet customer needs without inflating costs.</li><li>Create, enforce, and continuously improve standardized production and assembly processes for better quality and reliability.</li><li>Take the lead on process enhancement initiatives, targeting productivity gains, cost reduction, and minimized waste.</li><li>Track operational KPIs, oversee departmental budgets, and implement corrective measures as required.</li><li>Serve as the main point of contact for operations updates to senior leadership, raising concerns and recommending solutions as appropriate.</li><li>Coordinate with sales, customer service, and other cross-functional teams to address rush orders, special requests, and customer questions.</li><li>Ensure all practices comply with company policies and industry regulations.</li><li>Maintain a workplace focused on safety, efficiency, and organization.</li></ul>Leadership Responsibilities:<ul><li>Direct and support a diverse team—including production, technical, and logistics personnel—delegating tasks to meet dynamic production goals.</li><li>Assess and adjust staffing to handle current and upcoming business needs.</li><li>Lead recruitment and onboarding for your department.</li><li>Provide guidance, mentorship, and performance reviews; address any issues in accordance with company policy.</li><li>Foster a collaborative culture built on accountability and mutual success.</li></ul>Ideal Experience:<ul><li>10+ years overseeing operations in a manufacturing environment.</li><li>Thorough understanding of production flows, automated assembly, and manufacturing equipment.</li><li>Recognized for organizational and leadership abilities; capable of handling multiple priorities at once.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Experienced working in and building highly engaged teams.</li></ul>**Our client has a very strong benefits package including multuple healthcare plan options, retirement plan and match, paid time off, and other fringe benefits. For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-03-09T00:00:00Z