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2 results for Help Desk Technician Ii in New Haven, CT

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
27 - 32 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. In this role, you will provide hands-on and remote technical support for employees across desktop, mobile, and collaboration technologies, ensuring issues are addressed efficiently and professionally. This opportunity is ideal for someone who enjoys solving user problems, managing endpoint setups, and supporting modern workplace tools in a fast-paced environment. Responsibilities: • Provide day-to-day technical assistance to on-site and remote employees, resolving issues related to computers, mobile devices, applications, and network connectivity. • Triage incoming support requests, document all activity in Jira, and see routine incidents through diagnosis, resolution, and user follow-up while escalating advanced problems when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, and ensure each setup is fully configured for immediate use. • Install and update software, connect and troubleshoot peripheral devices, and guide employees on the effective use of supported hardware and applications. • Support Zoom Rooms and Logitech-based conferencing environments by handling configuration, firmware updates, device troubleshooting, and coordination with external vendors. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve service workflows. • Coordinate repair or replacement requests with manufacturers and service providers while maintaining confidentiality around employee and company information. • Track spare parts, equipment usage, and service history to maintain accurate inventory and repair records.
2026-06-30T00:00:00Z

IT Field Service Technician

East Hartford, CT
onsite
Permanent / Full Time
58000 - 68000 USD / Yearly
We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient. Responsibilities: • Travel to customer sites within the local service area to diagnose and resolve technical issues on-site. • Deploy, configure, and support Windows-based computers, including both hardware components and installed applications. • Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals. • Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services. • Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools. • Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours. • Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.
2026-06-26T00:00:00Z