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1 result for Help Desk Support Manager in New Haven, CT
- White Plains, NY
- onsite
- Permanent / Full Time
- 105000 - 110000 USD / Yearly
- • Engineer and support Windows desktop and laptop environments. <br>• Design, deploy, and manage application deployments. <br>• Administer Microsoft Intune while supporting the organization's migration from SCCM. <br>• Support Citrix Cloud VDI, including image management, connectors, troubleshooting, rollbacks, <br>and desktop optimization. <br>• Troubleshoot complex desktop and endpoint issues escalated from Service Desk. <br>• Develop scripts and automation to improve desktop administration. <br>• Create and maintain technical documentation and standards. <br>• Support endpoint security initiatives, including enterprise antivirus/Defender deployments. <br>• Work closely with Infrastructure engineers supporting the backend server environment. <br>• Participate in an on-call rotation (approximately one Sunday every four weeks, with following <br>Friday off for a long weekend!). <br>What we understand ideal experience should be <br>• Windows Desktop Engineering <br>• Microsoft Intune & SCCM (migration experience preferred) <br>• Citrix Cloud / Virtual Desktop Infrastructure (VDI) <br>• Windows image management <br>• Scripting (PowerShell preferred) <br>• Application packaging and deployment <br>• Endpoint security / Microsoft Defender <br>• Nutanix virtualization familiarity <br>• Dell enterprise laptop environments <br>• Strong documentation and troubleshooting skills
- 2026-10-02T00:00:00Z