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3 results for Help Desk Support Manager in New Haven, CT
- Manchester, CT
- onsite
- Temporary / Contract
- 19.7885 - 22.913 USD / Hourly
- <p><strong>Help Desk Technician – Level 2</strong></p><p><strong>Location:</strong> Manchester, CT</p><p><br></p><p>A Robert Half client is seeking a Help Desk Level 2 Technician to provide day-to-day technical support to end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve Level 2 desktop, hardware, and software issues</li><li>Support Windows environments, Microsoft 365, and Active Directory</li><li>Escalate complex issues as needed and document work in a ticketing system</li></ul><p><br></p><p><br></p>
- 2026-05-01T00:00:00Z
- Ridgefield, CT
- onsite
- Temporary / Contract
- 21.85 - 25.3 USD / Hourly
- We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively.<br>• Diagnose and resolve technical issues efficiently using a ticketing system.<br>• Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices.<br>• Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance.<br>• Manage disaster recovery backup solutions, ensuring data integrity and security.<br>• Escalate unresolved issues to appropriate teams or personnel as necessary.<br>• Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages.<br>• Collaborate with vendors and partners to resolve complex client issues.<br>• Document resolutions thoroughly for scalability and future reference.<br>• Assist the Proactive team with technical services and project-related support tasks.
- 2026-04-30T00:00:00Z
- Bristol, CT
- onsite
- Permanent / Full Time
- 65000 - 80000 USD / Yearly
- <p><strong>Customer Service Manager</strong></p><p>We are partnering with a <strong>manufacturing company in the Bristol, CT area</strong> to hire a <strong>Customer Service Manager</strong>. Based on general knowledge.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and support a team of Customer Service Coordinators and Representatives.</li><li>Manage customer projects from order entry through production and shipment.</li><li>Ensure project accuracy, on-time delivery, and high customer satisfaction.</li><li>Provide daily guidance, workflow oversight, and troubleshooting support for complex projects.</li><li>Help coordinate team workload and resolve project-related issues.</li><li>Maintain accurate project data and documentation.</li><li>Manage higher-complexity projects and key customer relationships.</li><li>Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.</li></ul><p> </p><p><strong>What We’re Looking For:</strong></p><ul><li>At least <strong>3 years of experience</strong> <strong> in commercial construction or manufacturing</strong>.</li><li>Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.</li><li>Strong <strong>ERP</strong> and <strong>Microsoft Office</strong> skills.</li><li>Excellent communication, organization, and cross-functional collaboration skills.</li></ul><p>If you’re interested in learning more, please apply today or contact <strong>Kelsey Ryan at Robert Half. Kelsey.Ryan@roberthalf(.com)</strong></p>
- 2026-04-24T00:00:00Z