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3 results for Help Desk Support Manager in New Haven, CT
- White Plains, NY
- onsite
- Permanent / Full Time
- 60000 - 70000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites.<br><br>Responsibilities:<br>• Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment.<br>• Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access.<br>• Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate.<br>• Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems.<br>• Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting.<br>• Respond to service requests in a timely manner and communicate clearly with users throughout the support process.<br>• Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support.<br>• Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
- 2026-10-09T00:00:00Z
- White Plains, NY
- onsite
- Temporary / Contract
- 31.3215 - 36.267 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a fast-moving onsite IT team in White Plains, New York. This Contract position will focus on delivering advanced technical support across desktop systems, user accounts, endpoint devices, and core infrastructure services. The ideal candidate brings strong troubleshooting ability, a customer-first mindset, and the flexibility to manage both daily support needs and broader technology initiatives.<br><br>Responsibilities:<br>• Resolve complex technical issues affecting workstations, software, user access, and connected devices while serving as an escalation point for end-user support<br>• Provide hands-on support for Windows desktops, laptops, printers, mobile hardware, and other office technology used across the organization<br>• Administer account provisioning, permissions, and authentication tasks within directory services and related identity management platforms<br>• Support Microsoft 365 applications and services, including collaboration, productivity, and messaging tools used by employees<br>• Prepare, configure, deploy, and maintain endpoint devices through device management platforms and established support standards<br>• Perform imaging, software installation, patching, hardware replacements, and lifecycle refresh activities for user systems<br>• Assist with server support, hybrid environment administration, and troubleshooting across cloud-connected infrastructure<br>• Investigate and resolve network and remote connectivity issues involving VPN access, wireless service, switching, and other enterprise networking components<br>• Support conference room systems, telecommunications tools, and audiovisual equipment to help maintain smooth business operations<br>• Contribute to IT projects by assisting with rollouts, upgrades, migration-related tasks, documentation updates, and asset tracking
- 2026-10-29T00:00:00Z
- White Plains, NY
- onsite
- Permanent / Full Time
- 105000 - 110000 USD / Yearly
- • Engineer and support Windows desktop and laptop environments. <br>• Design, deploy, and manage application deployments. <br>• Administer Microsoft Intune while supporting the organization's migration from SCCM. <br>• Support Citrix Cloud VDI, including image management, connectors, troubleshooting, rollbacks, <br>and desktop optimization. <br>• Troubleshoot complex desktop and endpoint issues escalated from Service Desk. <br>• Develop scripts and automation to improve desktop administration. <br>• Create and maintain technical documentation and standards. <br>• Support endpoint security initiatives, including enterprise antivirus/Defender deployments. <br>• Work closely with Infrastructure engineers supporting the backend server environment. <br>• Participate in an on-call rotation (approximately one Sunday every four weeks, with following <br>Friday off for a long weekend!). <br>What we understand ideal experience should be <br>• Windows Desktop Engineering <br>• Microsoft Intune & SCCM (migration experience preferred) <br>• Citrix Cloud / Virtual Desktop Infrastructure (VDI) <br>• Windows image management <br>• Scripting (PowerShell preferred) <br>• Application packaging and deployment <br>• Endpoint security / Microsoft Defender <br>• Nutanix virtualization familiarity <br>• Dell enterprise laptop environments <br>• Strong documentation and troubleshooting skills
- 2026-10-02T00:00:00Z