Results for Help Desk Analyst Jobs in New Haven, CT

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Help Desk/Desktop Support Analyst

White Plains, NY
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites. Responsibilities: • Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment. • Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access. • Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate. • Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems. • Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting. • Respond to service requests in a timely manner and communicate clearly with users throughout the support process. • Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support. • Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
2026-10-09T00:00:00Z

Senior Desktop Support Engineer

White Plains, NY
onsite
Permanent / Full Time
105000 - 110000 USD / Yearly
• Engineer and support Windows desktop and laptop environments. • Design, deploy, and manage application deployments. • Administer Microsoft Intune while supporting the organization's migration from SCCM. • Support Citrix Cloud VDI, including image management, connectors, troubleshooting, rollbacks, and desktop optimization. • Troubleshoot complex desktop and endpoint issues escalated from Service Desk. • Develop scripts and automation to improve desktop administration. • Create and maintain technical documentation and standards. • Support endpoint security initiatives, including enterprise antivirus/Defender deployments. • Work closely with Infrastructure engineers supporting the backend server environment. • Participate in an on-call rotation (approximately one Sunday every four weeks, with following Friday off for a long weekend!). What we understand ideal experience should be • Windows Desktop Engineering • Microsoft Intune & SCCM (migration experience preferred) • Citrix Cloud / Virtual Desktop Infrastructure (VDI) • Windows image management • Scripting (PowerShell preferred) • Application packaging and deployment • Endpoint security / Microsoft Defender • Nutanix virtualization familiarity • Dell enterprise laptop environments • Strong documentation and troubleshooting skills
2026-10-02T00:00:00Z

Level II - IT Support Analyst

Hartford, CT
remote
Temporary / Contract
30 - 35 USD / Hourly
Level II - IT Support Analyst (Contract-to-Hire)Location: Hartford, CT 06103 (Fully Remote)Job Type: Contract-to-HireDuration: 90-Day Contract-to-HireCompensation: Up to $35.00/hourSchedule: Monday-Friday, 40 Hours Per Week OverviewWe are seeking a Level II IT Support Analyst to join a remote IT support team. This position is ideal for a candidate with experience supporting Microsoft environments, user administration, email systems, and escalated technical support requests.The successful candidate will be responsible for handling a combination of Microsoft 365 administration, user account management, identity and access support, email administration, troubleshooting, and ticket resolution. The ideal candidate can work independently, learn new processes quickly, and provide exceptional support to end users. Responsibilities<ul><li>Troubleshoot and resolve Tier II support requests.</li><li>Support Microsoft 365 administration and user management activities.</li><li>Manage user accounts, permissions, security groups, and access requests.</li><li>Administer distribution groups, distribution lists, and shared resources.</li><li>Support email-related administration and troubleshooting.</li><li>Execute and troubleshoot PowerShell scripts.</li><li>Assist with cloud and on-premises user administration tasks.</li><li>Work tickets through a ServiceNow-based support environment.</li><li>Escalate complex issues when appropriate.</li><li>Document troubleshooting steps, procedures, and resolutions.</li><li>Collaborate with team members in a fully remote environment.</li><li>Support onboarding and offboarding activities.</li></ul>Technical EnvironmentExperience with some or all of the following technologies is preferred:<ul><li>Microsoft 365</li><li>Office 365</li><li>Exchange Online</li><li>Active Directory</li><li>Microsoft Entra ID (Azure AD)</li><li>PowerShell</li><li>ServiceNow</li><li>Azure</li><li>Windows 10 / Windows 11</li><li>Identity & Access Management</li><li>Distribution Groups</li><li>Distribution Lists</li></ul>
2026-10-09T00:00:00Z

Data Analyst

Norwalk, CT
onsite
Temporary / Contract
35 - 45 USD / Hourly
Job SummaryWe are seeking a Data Analyst with strength in data visualization and the use of AI tools to support reporting, dashboard development, and business insights. This role will transform data into meaningful visual outputs, identify trends, and help improve decision-making through modern analytical tools. The ideal candidate is curious, analytical, and skilled at presenting data in a clear and impactful way.Key Responsibilities<ul><li>Analyze data from multiple sources to identify trends and insights</li><li>Build dashboards, reports, and visualizations for business users</li><li>Support data quality, validation, and cleansing efforts</li><li>Use AI-enabled tools to streamline analysis and reporting workflows</li><li>Translate business questions into actionable data outputs</li><li>Partner with stakeholders to define reporting needs</li><li>Present findings in a clear, concise, and visually effective format</li><li>Support process improvement and automation initiatives</li></ul>
2026-10-01T00:00:00Z

Business Systems Analyst

Branford, CT
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for a Business Systems Analyst to support business process improvement and data-driven decision-making in Branford, Connecticut. This role focuses on analyzing system needs, reviewing business documentation, and translating operational requirements into effective technical solutions. The ideal candidate brings hands-on experience with Oracle-based environments, strong SQL and PL/SQL capabilities, and the ability to work across teams to strengthen enterprise systems.
2026-10-09T00:00:00Z

Business Systems Analyst

Branford, CT
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are seeking a highly skilled and motivated individual to join our client's team as a Business Systems Analyst. In this role, you will be responsible for optimizing, improving, and maintaining their ERP system, as well as analyzing and improving business processes within the company.<ul><li>You will be managing and creating new reports in Power BI.</li><li>Working with their ERP system to upgrade to the cloud and continuous improvement as well as integrating technology into it.</li><li>You will be working with different teams to improve their technology and ERP system.</li><li>Some general IT training for end users and technical support may be involved.</li></ul>
2026-10-05T00:00:00Z

IT Vendor & Applications Analyst (Remote)

Hartford, Ct, CT
remote
Temporary / Contract
60 - 70 USD / Hourly
IT Vendor & Applications AnalystLocation: Remote (Supporting a client in Hartford, CT) Job Type: Contract (8+ Months)Hours: 40 Weekly Days: Monday- Friday OverviewWe are seeking an organized and proactive IT Vendor & Applications Analyst to support a large-scale enterprise initiative involving application lifecycle management, software portfolio optimization, and vendor coordination.This role will partner closely with business stakeholders, IT teams, vendors, procurement, finance, and other cross-functional groups to help manage application-related projects, track key milestones, drive accountability, and ensure successful execution of strategic initiatives.The ideal candidate is highly organized, communicates effectively with both technical and non-technical teams, and is comfortable following up on action items to keep projects moving forward. Responsibilities<ul><li>Coordinate application-related projects and technology initiatives across multiple business units</li><li>Act as a liaison between business stakeholders, IT teams, and third-party software vendors</li><li>Gather, document, and track business and technical requirements</li><li>Maintain project plans, status reports, risk logs, and action item trackers</li><li>Support software vendor management activities, including renewals, licensing reviews, contract administration, and service agreements</li><li>Review vendor proposals, statements of work, pricing models, and licensing options</li><li>Track project milestones, deliverables, dependencies, and escalation items</li><li>Assist with application onboarding, migration, enhancement, and retirement efforts</li><li>Coordinate with Legal, Procurement, Finance, and Technology teams throughout project lifecycles</li><li>Analyze data and create reports using Microsoft Excel and other business tools</li><li>Identify opportunities for process improvement, cost savings, and operational efficiency</li><li>Prepare project updates and executive-level status communications</li></ul>
2026-10-16T00:00:00Z

7 results for Help Desk Analyst in New Haven, CT