We are looking for a skilled Desktop Support Analyst to join our team in White Plains, New York. In this long-term contract role, you will play a key part in ensuring the efficient operation of desktop systems and supporting end-user computing environments. The ideal candidate will bring strong technical expertise, excellent problem-solving skills, and a proactive approach to maintaining and improving IT infrastructure.<br><br>Responsibilities:<br>• Provide advanced technical support for desktop systems, including troubleshooting hardware and software issues.<br>• Configure, maintain, and optimize Windows 11 environments, ensuring seamless end-user experiences.<br>• Manage Active Directory, Group Policy, and PowerShell scripting to streamline operations and maintain security.<br>• Implement and oversee endpoint management tools, such as Microsoft Intune, to ensure compliance and efficiency.<br>• Develop and execute OS imaging and deployment strategies with a focus on automation and scalability.<br>• Monitor and enforce endpoint security protocols, including encryption and compliance measures.<br>• Collaborate with team members to identify areas for improvement and implement solutions that enhance system performance.<br>• Utilize strong analytical skills to diagnose and resolve complex technical issues.<br>• Manage multiple projects simultaneously, ensuring timely delivery and effective resource allocation.<br>• Stay current with emerging technologies and trends to continuously improve desktop support processes.
We are looking for a dedicated Desktop Support Analyst to join our team in Westport, Connecticut. In this long-term contract position, you will play a vital role in assisting users with resolving technical issues, ensuring smooth operations for desktop systems, and providing exceptional customer service. This is an excellent opportunity to leverage your technical expertise while contributing to a collaborative and dynamic environment.<br><br>Responsibilities:<br>• Take ownership of customer-reported issues, ensuring timely resolution and escalating critical problems to management when necessary.<br>• Investigate, diagnose, and troubleshoot technical challenges, identifying effective solutions for users.<br>• Collaborate with internal teams to ensure seamless handoff of unresolved issues, maintaining high customer satisfaction.<br>• Create and maintain knowledge base articles, documenting technical solutions and processes.<br>• Deliver outstanding customer service by providing clear, thorough communication and feedback.<br>• Install, configure, and maintain desktop computers, laptops, peripherals, and software according to organizational standards.<br>• Adhere to IT procedures and processes while monitoring software license compliance.<br>• Conduct remote troubleshooting sessions using diagnostic tools and pertinent questions.<br>• Record and update all user requests and interactions in the designated tracking system.<br>• Ensure all systems and equipment are functioning optimally within established guidelines.
<p>We are seeking an adaptable IT Support Specialist with strong technical proficiency to provide critical support across a wide range of end-user technologies. The ideal candidate will be experienced with O365, VMware Horizon VDI, Active Directory, and Microsoft Exchange, and demonstrate a willingness to tackle challenges as they arise. This role requires excellent troubleshooting skills, clear communication, and a commitment to customer satisfaction in a fast-paced environment.</p><p><br></p>
• Install, configure, and maintain Windows desktop operating systems (Windows 11) and associated hardware.<br>• Manage and deploy software packages, patches, and updates using tools such as Microsoft Intune, SCCM or similar endpoint management platforms.<br>• Develop and maintain system images, task sequences, and deployment automation.<br>• Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems.<br>• Ensure endpoint security using tools such as Windows Defender, BitLocker, and group policy hardening.<br>• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.<br>• Collaborate with security, networking, and systems teams to improve desktop performance, reliability, and compliance.<br>• Monitor system performance, identify areas for improvement, and implement optimization strategies.<br>• Provide technical guidance and mentorship to help desk staff and end users.<br>• Windows server support as an escalation point for tier one and tier two support team members.<br>Required Skills:<br>• Bachelor’s degree in computer science (or related area) preferred. / Equivalent<br>• Strong communication and customer service skills<br>• Flexible and able to adapt to a rapidly changing environment.<br>• Must be organized and able to manage projects of varying length.<br>• Positive, self-motivated individual who can complete tasks independently.<br>• 3–5 years of experience in Windows desktop engineering, administration, or advanced support.<br>• Strong proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting.<br>• Experience with endpoint management tools such as Microsoft Intune, SCCM.<br>• Knowledge of OS imaging, deployment methodologies, and automation.<br>• Solid understanding of endpoint security, encryption, and compliance policies.<br>• Strong analytical and troubleshooting skills with the ability to diagnose complex issues.<br>• Collaborative mindset with a focus on continuous improvement.
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
We are looking for an experienced Help Desk Analyst I to join our team in New Britain, Connecticut. In this role, you will provide technical support and guidance to users across various departments, ensuring prompt resolution of hardware and software issues while maintaining excellent customer service. This is a contract position with the potential to become permanent, offering a great opportunity to showcase your skills and grow within the organization.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, and networks.<br>• Research and utilize available resources to address user questions effectively.<br>• Provide users with recommendations and guidance to resolve technical challenges.<br>• Log all interactions and resolutions in the ticketing system to maintain accurate records.<br>• Escalate urgent matters and redirect issues to appropriate teams when necessary.<br>• Conduct follow-ups to confirm successful resolution of reported problems.<br>• Stay informed about system updates, changes, and new information.<br>• Assist in updating training manuals for new or modified software and hardware.<br>• Train users on the proper use of computer systems and applications as needed.<br>• Monitor and troubleshoot user computer performance and support Mitel Cloud systems.
We are looking for a skilled Database Analyst to join our team in White Plains, New York. In this long-term contract position, you will play a vital role in managing database systems and supporting business operations within the insurance industry. The ideal candidate will have a strong technical background and a passion for optimizing data processes and tools.<br><br>Responsibilities:<br>• Provide technical support to business users, ensuring they can effectively utilize Oracle tools and take advantage of new functionalities.<br>• Conduct quality assurance testing for various projects, including new feature rollouts, bug fixes, and system upgrades.<br>• Collaborate with teams to design and implement database objects that support operational and analytical needs.<br>• Perform data analysis to identify trends and insights that drive business decisions.<br>• Develop and maintain dashboards and reports using business intelligence tools to enhance data visibility.<br>• Implement and manage backup technologies to ensure data security and recovery.<br>• Optimize database performance and troubleshoot system issues to maintain efficiency.<br>• Work with CRM systems to support data-driven customer relationship management processes.<br>• Utilize AB testing methods to analyze and improve system functionalities.<br>• Ensure compliance with industry standards and best practices in database management.
<p>We are looking for a skilled Business Intelligence Analyst to join our team in Hartford County, Connecticut. In this role, you will leverage your expertise in data analytics and reporting to provide actionable insights that support key business decisions. The ideal candidate will excel in utilizing tools like Microsoft Power BI to create dynamic reports and dashboards, ensuring the organization’s data is both accessible and impactful.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and maintain business intelligence dashboards and reports using Microsoft Power BI.</p><p>• Collaborate with stakeholders to understand reporting needs and translate them into actionable data solutions.</p><p>• Conduct thorough testing of reports to ensure accuracy and reliability.</p><p>• Manage database systems and ensure proper administration for optimal performance.</p><p>• Review and analyze data to identify trends, patterns, and opportunities for business improvement.</p><p>• Present findings and insights to stakeholders in clear and compelling formats.</p><p>• Set up and maintain workspaces in business intelligence tools to streamline reporting processes.</p><p>• Provide technical support and guidance to team members on BI tools and methodologies.</p><p>• Ensure compliance with data governance policies and best practices.</p>
We are looking for an IT & Business Systems Analyst to join our team in Oyster Bay, New York. In this role, you will play a key part in bridging technology and business needs by optimizing systems, improving workflows, and supporting IT operations. The ideal candidate will have a strong background in business analysis, system coordination, and technical problem-solving.<br><br>Responsibilities:<br>• Collaborate with stakeholders to identify, analyze, and document requirements for software projects and system enhancements.<br>• Manage and enhance the Kace ticketing system, focusing on workflow optimization and reporting.<br>• Assess and recommend technology solutions in collaboration with the IT Manager and external vendors.<br>• Coordinate system implementations, lead user training sessions, and create comprehensive documentation to support users.<br>• Partner with the Manufacturing Process Analyst to align IT strategies with operational workflows.<br>• Develop and maintain standardized IT processes, ensuring clear communication and efficient workflows across teams.<br>• Oversee the management and organization of SharePoint content and structure to improve usability.<br>• Identify opportunities for automation using Microsoft tools and third-party applications, and implement solutions.<br>• Work with external vendors to enhance website content management systems.<br>• Provide backup support for desktop and end-user IT-related issues to ensure seamless operations.
<p>Our client in the Danbury, CT area has an SEC Reporting Analyst opening for a 3-month engagement. The SEC Reporting Analyst will support the external reporting team with SEC filings and monitoring changes, as well as handling financial analysis and reporting.</p><p><br></p><p>Responsibilities</p><p>• Assisting in the preparation and filing of SEC forms 10-Q and 10-K</p><p>• Supporting in refreshing and updating all SEC documentation</p><p>• Closely monitoring changes and updates from the SEC</p><p>• Conducting financial analysis and generating comprehensive reports</p><p>• Working on ad hoc projects as assigned by the team</p><p>• Assisting in conducting pension audits</p><p>• Ensuring compliance with SEC reporting requirements</p><p>• Creating and maintaining technical documentation for all processes and procedures.</p><p>*If you are interested in this SEC Reporting Analyst opening, please email your resume in a Word format to joseph.colagiacomo@roberthalf with the subject line: "SEC Reporting Analyst"</p>
We are looking for an experienced IT Manager to oversee and enhance our company's technology operations in Stamford, Connecticut. This role requires a dynamic leader who can manage IT infrastructure, ensure cybersecurity compliance, and drive innovative solutions to meet business goals. The ideal candidate will have a strong technical background, proven leadership skills, and a commitment to optimizing IT processes.<br><br>Responsibilities:<br>• Direct daily IT operations to ensure optimal performance and reliability of systems and networks.<br>• Supervise and guide a team of IT professionals, fostering growth and accountability.<br>• Design and implement IT policies and procedures that align with organizational objectives.<br>• Lead cybersecurity initiatives, ensuring compliance with regulations and mitigating risks.<br>• Manage backup and recovery processes to maintain data integrity and business continuity.<br>• Coordinate vendor relationships, including contract management and service-level agreements.<br>• Plan and execute IT projects such as system upgrades, technology migrations, and implementations.<br>• Monitor IT performance metrics and report key findings to stakeholders.<br>• Ensure the company’s IT infrastructure remains scalable, secure, and efficient.<br>• Advocate for innovative technologies to enhance business processes and outcomes.
<p>We are looking for an experienced Vice President of Technology to lead and oversee our organization's technological strategies and operations. This role requires a visionary leader capable of driving innovation, managing infrastructure, and ensuring cybersecurity excellence. Based in New Haven County, Connecticut, this position offers an exciting opportunity to shape the future of our technological landscape.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategic technology initiatives aligned with business goals.</p><p>• Oversee the organization's core infrastructure, ensuring reliability, scalability, and efficiency.</p><p>• Manage cybersecurity strategies to safeguard company assets and data.</p><p>• Lead cross-functional teams in adopting Agile Scrum methodologies to enhance productivity.</p><p>• Drive innovation in business intelligence and analytics to support decision-making processes.</p><p>• Collaborate with stakeholders to ensure seamless integration of technology across departments.</p><p>• Evaluate and deploy AWS and Cisco technologies to meet operational needs.</p><p>• Ensure optimal performance of computer hardware systems and infrastructure.</p><p>• Mentor and guide IT teams to foster growth and collaboration.</p><p>• Monitor technological trends and assess their potential impact on business operations.</p>
We are looking for an experienced IT Manager to oversee governance, risk, and compliance initiatives within our technology environment. This role involves ensuring adherence to regulatory, audit, and contractual requirements while identifying and managing potential risks. The ideal candidate will have a strong background in IT controls and disaster recovery plans.<br><br>Responsibilities:<br>• Develop and implement IT governance frameworks and risk management strategies to align with organizational and regulatory requirements.<br>• Collaborate with leaders across the enterprise to communicate risk management plans effectively.<br>• Conduct risk assessments, threat analyses, and vulnerability studies to identify and mitigate potential issues.<br>• Monitor compliance with IT audit standards and contractual obligations.<br>• Lead disaster recovery planning and ensure systems are restored promptly following service interruptions or declared disasters.<br>• Coordinate impact assessments to evaluate potential risks and their effects on organizational operations.<br>• Establish and oversee controls to maintain security and minimize vulnerabilities.<br>• Provide guidance on contracting strategies to ensure compliance with IT regulatory standards.<br>• Promote best practices in IT risk management and governance across all departments.<br>• Prepare detailed reports and documentation related to IT compliance and risk management activities.
