<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cleveland, OH. In this contract to hire position, you will play a key role in supporting IT systems, resolving technical issues, and ensuring smooth operations across a multi-site organization. This role is ideal for someone with strong attention to detail, excellent problem-solving skills, and the ability to work effectively both independently and within a team environment. </p><p> Responsibilities: • Install and configure PC hardware and software to meet organizational needs. • Handle onboarding and offboarding tasks for end users, ensuring smooth transitions. • Diagnose and troubleshoot network and hardware issues to maintain system functionality. • Perform routine server maintenance and upgrades to optimize performance. • Participate in IT projects, contributing to planning and execution activities. • Execute technical tasks as directed by the information systems team. • Update and maintain user guides and technical documentation to ensure accuracy. • Support IT shared services across the organization to enhance efficiency. • Utilize help desk systems to track and resolve service tickets promptly. • Ensure compliance with safety protocols while working in manufacturing environments.</p>
<p>Where hiring for an IT Technician to join our client's team. You will be joining a growing team and supporting their day to day as well as projects. </p><p><br></p><p>You will be supporting a worldwide organization through tickets, walk ins, and phone calls. There may be some travel involved but not required. We are looking for someone who has experience within a help desk and understands how to prioritize and take initiative. You will be collaborating with colleagues and working with different business units.</p><p>Some responsibilities will be to setup, relocate, configure, and troubleshoot end-user, meeting room, and office equipment on site, support the local network on a day to day basis, and support on-prem infrastructure as this rolls in from acquisitions and, plan / execute migration of this to cloud services working closely with other colleagues across the group.</p><p><br></p>