39 results for Help Desk Analyst in New Brunswick, NJ

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

Help Desk Analyst We are seeking a proficient Help Desk Analyst to join our team. The chosen candidate will play a crucial role in the Information Technology sector. In this position, you will be responsible for handling client requests, managing accounts, and resolving issues. This role offers a long-term contract employment opportunity. Responsibilities: • Process customer requests efficiently and accurately, including password resets, account maintenance, and software installations. • Handle additions, moves, and changes for new employees and terminations. • Install printers and software, ensuring optimal functionality. • Grant access rights to shared folders and domain groups as needed. • Troubleshoot a variety of software issues including operating system, SAP, Microsoft Office, Citrix, and browsers. • Provide remote support using tools such as LANDesk, Zoom, and Remote Desktop. • Resolve issues related to Google email and Cisco VPN Client/Secure Auth OTP. • Maintain knowledge of M365 Environment including Email, Teams, SharePoint, and One Drive. • Keep accurate records of customer interactions and issues resolved.

Help Desk Analyst We are in search of a Help Desk Analyst who can thrive in a dynamic work setting. Based in New York, New York, this role is a short term contract opportunity in the IT industry. As a Help Desk Analyst, you will be responsible for providing top-notch support to our office, focusing on maintaining and improving our IT systems. Responsibilities:• Ensure swift resolution of IT-related issues, prioritizing the closure of open tickets in a timely manner.• Foster a client-first mentality, ensuring seamless communication with executives and other stakeholders.• Manage the implementation and maintenance of our Microsoft Office 365 and Google Suite environment.• Handle user integration into Active Directory and assist in setting up new users.• Utilize Concur for travel and expense management, providing support where necessary.• Support the office remotely on Fridays and maintain regular communication with global teams.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Analyst III We are offering a short term contract employment opportunity for a Help Desk Analyst III in New York. This role is vital to our team, as it involves providing comprehensive technical support to our staff, ensuring all IT systems are operating smoothly, and resolving a myriad of problems. As the main point of contact for IT-related concerns, you will be delivering personalized assistance, troubleshooting, and technical solutions. Responsibilities: • Address urgent IT issues by providing on-site, concierge-style support. • Deliver personalized technical assistance to staff, troubleshooting problems related to devices, software, and networks. • Coordinate with external IT consultants for extra tech support, including firewall management and system file maintenance. • Handle daily tech problems, including solving device malfunctions, setting up databases, and rectifying system discrepancies. • Act as an intermediary between staff and the IT consultant to prioritize crucial tech needs. • Assist with the equipment setup for new team members, ensuring smooth onboarding and correct tech configurations. • Contribute to the maintenance and enhancement of the overall IT environment for all staff members, ensuring an efficient work setting. • Provide technical support to staff, addressing issues related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

IT Helpdesk We are in the search for a detail oriented IT Helpdesk individual to join our team based in New Hyde Park, New York. The role primarily involves providing efficient and effective assistance with information technology systems, both remotely and in person, and ensuring customer satisfaction through superior service. Responsibilities: • Provide technical assistance to users regarding hardware, software, network connectivity, and application issues via phone, email, live chat, or in person. • Diagnose and resolve basic technical problems with computers, peripherals, applications, and network access. • Document user issues in a ticketing system, tracking progress, and updating status. • Manage user accounts, including password resets and access permissions. • Install and update software applications on user workstations. • Utilize remote desktop tools to access user systems and provide technical assistance. • Communicate tech inquiries via email, through online chats, over the phone, or in person. • Inform customers about IT products and services. • Guide customers step-by-step through the problem-solving process. • Assist with troubleshooting hardware and software. • Follow up with customers to ensure satisfactory service. • Relay customer feedback to the appropriate internal team members.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Desktop Support Analyst We are offering a permanent employment opportunity for a Desktop Support Analyst in New York, New York. As a Desktop Support Analyst, you will be a part of our team, contributing to the support of our end users within a dynamic organization. Responsibilities • Provide top-tier customer service and support through various channels such as chat, phone, email, or remote access tools. • Handle ticket management efficiently, acknowledging all issues and requests accurately. • Assure smooth onboarding for new employees by providing structured IT guidance and setting up their desks, mobile devices, and VPN access. • Provide on-site support for employees, special guests, and staff visiting the office. • Contribute innovative ideas and solutions in addition to handling complex issues raised by our employees. • Collaborate with the team to promote the best IT security practices in line with our policies and guidelines. • Proactively check meeting rooms to ensure IT technology is always ready for use. • Share knowledge with colleagues across the company and actively contribute to team and department meetings. • Assist in setting up AV equipment for internal and external events and meetings, including video-conferencing and live streaming technologies. • Troubleshoot connectivity issues for local and remote networks. • Support the office management team with IT setup for desk relocations and event spaces when necessary.

Desktop Support Analyst We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is crucial within our team, with the main function being to assist with a Windows 11 Migration. The Desktop Support Analyst will be responsible for tasks including assisting with computer breakdowns and installations, intake calls for IT issues, and providing hands-on assistance carrying equipment to various locations in the building. Responsibilities: • Oversee the migration to Windows 11 across the organization • Handle IT-related queries and issues via intake calls • Assist in the breakdown and installation of computer systems • Provide physical assistance in moving equipment around the premises • Apply skills in Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware • Utilize knowledge of Dell Technologies and Active Directory to maintain and troubleshoot systems • Manage and support Apple Devices within the organization • Implement Backup Technologies for data protection and recovery • Perform Configuration Management to ensure system stability and efficiency.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Desktop Support Analyst We are offering an exciting opportunity for a Desktop Support Analyst in New York, New York. The role is crucial to the smooth operation of our IT environment and involves a variety of responsibilities, from maintaining the end-user IT environment to providing support to colleagues and participating in IT projects. Responsibilities: • Overseeing the daily IT management and maintenance tasks to ensure a risk-free environment • Assisting users in resolving IT-related issues to facilitate smooth operations • Maintaining an updated IT company asset inventory for accurate records • Processing customer credit applications accurately and efficiently for seamless transactions • Providing adequate and timely communication and support to colleagues for efficient collaboration • Participating in IT projects to stay aligned with the company's strategic goals • Ensuring a smooth IT environment in support of staff, clients, and the business as a whole • Monitoring customer accounts and taking appropriate action to maintain customer satisfaction • Maintaining accurate customer credit records for future reference and analysis.

Security Operations Center (SOC) Analyst We are seeking a SOC Analyst to strengthen its cybersecurity operations. This role is responsible for monitoring, analyzing, and responding to security incidents across networks, cloud environments, applications, DevSecOps, IAM, endpoints, IoT, and data security. The ideal candidate is technically proficient, proactive, and adaptable to evolving cyber threats. Key Responsibilities: <ul><li>Monitoring & Incident Response – Analyze security logs, investigate alerts, contain threats, and collaborate with MTDR vendors on SIEM configuration.</li><li>Threat Intelligence & Hunting – Leverage threat intelligence feeds, proactively hunt for security risks, and apply MITRE ATT& CK methodologies.</li><li>Network & Endpoint Security – Secure firewalls, IDS/IPS, VPNs, and manage EDR solutions to protect enterprise assets.</li><li>Cloud & Application Security – Conduct security assessments, enforce best practices in AWS, Azure, and Google Cloud, and automate security measures within CI/CD pipelines.</li><li>IAM & Data Security – Monitor identity and access management (IAM) systems, detect unauthorized access, and implement encryption and DLP policies.</li><li>Compliance & Risk Management – Support audits for GDPR, HIPAA, and NIST compliance while performing internal security checks.</li><li>Reporting & Communication – Generate detailed reports, collaborate with IT, development, and management teams, and contribute to security awareness initiatives.</li></ul>

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

Desktop Analyst II Responsibilities: • Provide IT support through various channels such as phone, email, and in-person requests• Troubleshoot and resolve hardware and software issues in a timely and courteous manner• Manage and track all problem and resolution activity within the tracking system• Install and configure basic PC software applications like Microsoft Office, Citrix, etc.• Stage and configure new and existing desktops, laptops, and peripheral equipment• Act as primary and secondary support for computer upgrades and installations• Assist in managing hardware and software assets• Participate in the hardware warranty repair process• Contribute to the continuous development of problem-solving techniques and more efficient support methods• Display proficiency in both PC and MAC systems• Support meetings as required• Perform other related tasks as assigned.

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in New York. As a Desktop Support Analyst, you will provide vital technical support to end users, addressing both hardware and software issues across a range of devices and applications. This role offers a long term contract employment opportunity. Responsibilities: • Provide 2nd and 3rd level technical assistance to end users regarding issues with desktop and laptop computers, network connectivity, printers, and various software applications. • Assist users in resolving software and hardware problems in a timely manner. • Document and record procedures for new hardware and software. • Configure, deploy, and support various mobile devices for all users, including Blackberry, Windows Mobile Devices, Android, and iPhones. • Work with Configuration Management systems servers such as SCCM, Altiris. • Maintain Universal Computer image and Software Packages. • Monitor and report on Software/Hardware compliance. • Administer software updates and patch management for the desktop environment. • Utilize in-depth knowledge of the Microsoft Office suite of applications, Microsoft Windows operating system, device drivers, and associated peripherals. • Troubleshoot email clients such as Microsoft Outlook and administer Active Directory.

Data Reporting Analyst Responsibilities:• Analyze complex data sets to identify trends and inefficiencies, recommending strategies to streamline operations.• Develop and present regular reports, dashboards, and analysis to both internal leadership and external clients.• Collaborate with teams to understand business needs, gather requirements, and deliver actionable solutions.• Identify opportunities to improve processes and reporting to enhance the client experience and operational efficiency.• Participate in meetings, providing updates on key metrics, trends, and performance indicators.• Translate complex data sets into clear, compelling presentations tailored to client needs.• Respond to inquiries, troubleshoot issues, and escalate challenges as needed to ensure seamless support.• Maintain process ownership for critical operational systems and support basic technology requests.• Build robust processes, identify opportunities for improvement, and partner with stakeholders and teams to improve tools, systems, and measurements.• Develop, standardize, and automate processes to drive efficiency and scalability.

Quality Assurance Analyst We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy. Responsibilities:• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.• Design, document, and execute extensive test cases derived from business requirements and technical specifications.• Keep detailed records of test cases, test outcomes, and defect tracking.• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.• Develop and maintain automated test scripts to enhance testing efficiency and coverage.• Leverage coding skills to customize and enhance testing frameworks as necessary.• Write and execute SQL queries to validate data integrity and accuracy.• Analyze and troubleshoot data discrepancies between systems.

Chargeback Analyst An international consumer products company in Woodbridge seeks a Chargeback Analyst with a strong background in handling retail chargebacks. A degree in business, accounting, or finance is highly preferred. Experience dealing with retailers and exposure to dealing with big box stores (Wal-Mart, Target, etc) is highly preferred. The Chargeback Analyst position is open due to expansion. The company offers an excellent compensation, bonus, and benefit plan. To apply email a resume in a Word to Robert Half international. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.

Operations Analyst We are seeking a dynamic and detail-oriented Operations Analyst to join our team. In this role, you will evaluate, optimize, and support operational processes related to mortgage lending, processing, underwriting, and compliance. The ideal candidate will leverage their analytical skills to improve workflows, ensure regulatory adherence, and provide insights that drive strategic mortgage operations decisions. <ul><li>Assess and analyze mortgage operations processes, including loan processing, underwriting, and servicing, to identify inefficiencies and opportunities for improvement.</li><li>Collect, evaluate, and manage operational data to identify trends, measure performance, and provide actionable insights.</li><li>Collaborate with cross-functional teams to streamline workflows in areas such as loan origination, approval timelines, and disbursement processes.</li><li>Ensure all mortgage processes meet regulatory and compliance standards, mitigating risk in line with industry guidelines.</li><li>Develop and maintain KPIs for mortgage operational processes, presenting findings and recommendations to leadership</li><li>Assist in the integration of data systems and automation tools to enhance loan processing speed and accuracy.</li><li>Support operations-related projects, including launching new processes or technologies aimed at improving mortgage services delivery.</li></ul>

Senior Financial Analyst • Efficiently update and manage databases and reports to support monthly and quarterly financial reporting for insurance programs.• Prepare and manage schedules and tables for premium, commission, and claims reviews in line with internal controls.• Compile monthly files and executive reports, dashboards, variance analysis, and commentary.• Identify and resolve data-related issues and assist in creating reports to monitor movements against submitted plans.• Execute data preparation, analysis, and automation using various BI tools and technology.• Collaborate with IT and other members of the Finance, Underwriting Operations, and Claims team to develop optimal reporting solutions.• Utilize advanced skills in Microsoft Excel, Access, SQL, and PowerPoint.• Use data mining and analytical skills to reconcile and resolve issues and make recommendations for improvement.• Drive process improvement initiatives to completion with minimal direction and strong ownership.

Financial Data Analyst We are offering a long-term contract employment opportunity for a Financial Data Analyst in the Financial Services industry. The selected candidate will be responsible for data analysis and reporting in a fast-paced workplace. Responsibilities: • Analyze financial data and report findings to the appropriate department.• Utilize advanced knowledge of Microsoft Excel to manage and organize data.• Dissect and analyze unstructured text segments and translate them into actionable insights.• Utilize various financial software to aid in data analysis and reporting.• Maintain effective communication with various departments to ensure accuracy and timeliness of data analysis.• Develop and maintain a deep understanding of financial markets.• Utilize data analysis skills to contribute to strategic decision-making processes.• Collaborate with a team to ensure all financial data is accurate and up-to-date.• Continuously seek ways to improve processes and workflows related to financial data analysis.• Stay updated on industry trends and changes that may impact financial data analysis.

Business Process Analyst We are in search of a Business Process Analyst to be a part of our team in Princeton, New Jersey. This role involves a significant amount of interaction with various business processes and requires familiarity with Atlassian Jira, CRM, Gap Analysis, Microsoft Excel, and Microsoft Word. This opportunity offers a long term contract employment. Responsibilities: • Managing and monitoring customer accounts to ensure smooth business operations.• Utilizing Atlassian Jira for effective project management and coordination.• Leveraging CRM systems to maintain and improve customer relationships and interactions.• Conducting Gap Analysis to identify areas of improvement in business processes.• Utilizing Microsoft Excel and Microsoft Word for data analysis and documentation.• Implementing AB Testing to improve business processes and customer experience.• Employing Agile Scrum methodologies to facilitate project completion and team coordination.• Understanding and managing Business Process Functions to ensure alignment with business objectives.• Developing and maintaining the Business Requirement Document to capture business needs and requirements.• Administering claims as part of customer service and support.

Business Process Analyst We are offering a long term contract employment opportunity in Princeton, New Jersey for a Business Process Analyst. The selected candidate will be expected to analyze business processes within the company and propose improvements using their expertise in Atlassian Jira, CRM, Gap Analysis, Microsoft Excel, Microsoft Word, AB Testing, Agile Scrum, Business Process Functions, Business Requirement Document, and Claim Administration. Responsibilities:• Analyze current business processes and suggest improvements• Utilize Atlassian Jira to manage tasks and processes• Implement CRM tools to enhance customer relationship management• Conduct Gap Analysis to identify areas for improvement• Use Microsoft Excel and Word to document findings and recommendations• Perform AB Testing to validate the effectiveness of proposed changes• Work within an Agile Scrum framework to ensure timely delivery of improvements• Understand Business Process Functions to align improvements with business objectives• Prepare Business Requirement Documents to detail process changes and improvements• Oversee Claim Administration to ensure proper handling of customer claims.

Sr. Financial Analyst We are offering a contract to permanent employment opportunity for a Sr. Financial Analyst in Woodbridge, New Jersey. As a Sr. Financial Analyst, you will be instrumental in supporting finance functions including forecasting, analytics, and financial planning. Responsibilities:<ol><li>Strategic Financial Planning: Develop, implement, and oversee financial strategies, including forecasting, budgeting, and long-term financial planning to support business objectives. </li><li>Financial Reporting and Compliance: Manage accurate and timely financial reporting while ensuring compliance with relevant regulations, tax laws, and corporate policies. Strong knowledge of ERP systems is typically required. </li><li>Team Leadership and Development: Lead and mentor the finance team, ensuring effective performance management, training, and collaboration to foster a high-performing department. </li><li>Risk Management: Identify and mitigate financial risks by evaluating business activities, reviewing internal controls, and ensuring the organization’s financial stability. </li></ol>Data Analysis and Decision Support: Analyze financial data, develop KPIs, and provide actionable insights to senior management to guide decision-making and drive operational efficiency.