<p>We are looking for a detail-oriented Desktop Support Analyst to join a well-established company in San Antonio, Texas. This is ideal for candidates with 1-2 years of experience who are eager to grow their IT skills in a dynamic and fast-paced work environment. The role involves providing high-quality technical support to end users, ensuring their hardware and software needs are effectively addressed.</p><p><br></p><p>Responsibilities:</p><p>• Document and categorize all technical issues and service requests accurately using the IT service desk tool.</p><p>• Offer remote support to end users through tools like Skype for Business and the IT service desk application.</p><p>• Manage user accounts and permissions using Active Directory and Office 365.</p><p>• Deliver hands-on troubleshooting and support for hardware and software issues at user workstations.</p><p>• Utilize internal and external resources, such as manuals, knowledge bases, and vendor support, to resolve technical problems.</p><p>• Maintain and update technical documentation to ensure a seamless support process.</p><p>• Collaborate with team members to identify and implement process improvements for IT support.</p><p>• Ensure timely resolution of tickets while meeting service-level agreements.</p><p>• Provide excellent customer service to internal staff, addressing their IT needs promptly and professionally.</p>
<p>We are seeking a <strong>Contract Support Analyst</strong> to join our client contract management team on a 4-month assignment. This role plays a vital part in supporting supplier management, contract renewals, and financial tracking to ensure operational excellence. The ideal candidate will be highly organized, analytical, and capable of building strong relationships across internal teams and external suppliers.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Raise and process purchase orders.</li><li>Onboard new suppliers as needed.</li><li>Verify asset details and service coverage with the Operations Team.</li><li>Maintain and update contract tracker to ensure timely renewals.</li><li>Request and review supplier quotations.</li><li>Negotiate pricing and terms with suppliers.</li><li>Coordinate with internal and client approvers on contract requirements.</li><li>Safely store contracts, demand sheets, and related documentation.</li><li>Ensure data accuracy and integrity across systems.</li><li>Support cost-saving initiatives and contribute to strategic projects.</li><li>Lead and participate in client review meetings.</li><li>Monitor and manage the invoice pool in collaboration with the Operations Team.</li><li>Manage both short-term and long-term projects as assigned.</li><li>Perform other duties as required.</li></ul><p><br></p>
<p>This role is crucial in transforming enterprise and marketing data into actionable insights that drive our membership growth, relationship deepening, and mission impact objectives. The ideal candidate will have proficiency in SQL for data extraction and analysis, experience with visualization tools like Looker Studio and Power BI, and strong Excel skills for data analysis and modeling.</p><p>You will be instrumental in building and maintaining our marketing measurement framework, focusing on multi-channel campaign performance, attribution modeling, and marketing ROI optimization. This role combines technical analytics capabilities with strategic thinking to support data-driven decision-making across our digital and traditional marketing channels. Knowledge of digital analytics platforms, experience with campaign tracking and measurement, and familiarity with Python or R for data analysis are essential.</p><p>As we enhance our analytics capabilities, you will help implement advanced measurement solutions, including multi-touch attribution, predictive analytics for relationship-deepening opportunities, and automated reporting systems. This is an exciting opportunity to shape the future of our marketing analytics practice. Experience with marketing automation platforms, knowledge of statistical modeling and A/B testing, and familiarity with machine learning concepts will be highly beneficial.</p><p>If you have multiple years of experience in marketing analytics or digital marketing, you should apply right away!</p><p><br></p><p><strong>Highlights:</strong></p><ul><li>Drive data-informed decision-making across marketing channels</li><li>Enhance marketing effectiveness through advanced analytics</li><li>Support membership growth through optimized acquisition strategies</li><li>Enable personalized member experiences through data insights</li><li>Contribute to the digital transformation of our marketing capabilities</li></ul><p><br></p>
We are looking for an experienced Director of Applications to lead and oversee enterprise application strategies and development initiatives in Live Oak, Texas. This role requires a dynamic leader capable of optimizing application architecture, managing cross-functional teams, and delivering impactful solutions aligned with business goals. The ideal candidate will bring strong technical expertise, strategic thinking, and exceptional leadership skills to ensure the success of application-related projects.<br><br>Responsibilities:<br>• Direct the development and implementation of enterprise applications and business systems strategies.<br>• Lead and manage cross-functional teams focused on systems integration, product lifecycle, and application architecture.<br>• Collaborate with stakeholders to align application development with organizational goals and user needs.<br>• Oversee agile methodologies and product delivery processes to enhance efficiency and performance.<br>• Manage application budgets, evaluate vendor costs, and ensure alignment with strategic priorities.<br>• Drive improvements in application platforms, including HRIS, ERP systems, and timekeeping tools.<br>• Develop and maintain strong relationships with vendors and external partners.<br>• Ensure compliance with industry best practices and organizational standards.<br>• Monitor application performance and implement solutions to optimize user experience.<br>• Provide guidance and mentorship to team members, fostering growth and development.
We are looking for an experienced IT Director to lead and oversee the technology infrastructure and operations within our organization. Based in Live Oak, Texas, this role requires a visionary leader who can align IT strategies with business objectives while managing daily operations and long-term initiatives. The ideal candidate will possess strong leadership skills, technical expertise, and a proven ability to drive innovation and efficiency.<br><br>Responsibilities:<br>• Develop and implement strategic IT plans that align with organizational goals and foster long-term growth.<br>• Lead and mentor teams responsible for infrastructure, service desk operations, and cloud systems.<br>• Optimize daily IT operations across multiple locations, ensuring reliability, security, and scalability of systems.<br>• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.<br>• Collaborate on cross-functional IT projects, integrating enterprise tools, collaboration systems, and jobsite technologies.<br>• Drive the adoption of modernized and automated processes to enhance IT operations.<br>• Manage risk and security protocols, including disaster recovery planning and backup systems.<br>• Build and maintain strong vendor relationships, overseeing contracts and budgets for infrastructure-related services.<br>• Ensure compliance with cybersecurity standards in partnership with the Information Security team.<br>• Partner with IT project managers to deliver infrastructure projects on schedule and aligned with business priorities.
