We are looking for an experienced Collections Specialist to join our team in Peabody, Massachusetts. In this long-term contract role, you will play a key part in managing and improving the collections process for both commercial and consumer accounts. Your expertise in credit and billing collections will help ensure timely payments and maintain strong relationships with our clients.<br><br>Responsibilities:<br>• Manage collection efforts for commercial and consumer accounts to ensure timely payments.<br>• Monitor outstanding balances and proactively reach out to clients to resolve overdue invoices.<br>• Develop and implement strategies to streamline collection processes and improve efficiency.<br>• Collaborate with internal teams to address billing discrepancies and resolve client concerns.<br>• Maintain accurate records of collection activities and payment histories.<br>• Analyze account data to identify trends and recommend solutions to mitigate risks.<br>• Communicate effectively with clients, providing clear guidance on payment requirements.<br>• Ensure compliance with company policies and regulatory guidelines during collection activities.<br>• Prepare regular reports on collection outcomes and account statuses for management review.<br>• Build and maintain strong client relationships to foster trust and ongoing cooperation.