<p>Our client is a small MSP in Hartford. We're looking for someone 20-30 hours per week to help out with project work, will revolve heavily around Windows 11 migration but may include other small projects. Very flexible on scheduling, can work with the candidate to best fit their schedule but they must have availability during business hours so can’t be side work for someone already working. May occasionally need to travel to customer sites but 90% of the work can be done remotely, this person will be doing project work and not responding to client tickets.</p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
We are looking for a Technical Support Specialist to join our team in Wappingers Falls, New York, on a contract basis. In this role, you will provide expert-level support for a variety of technologies, ensuring smooth operations and resolving technical issues efficiently. This position requires a strong understanding of hardware, software, and cloud-based systems.<br><br>Responsibilities:<br>• Deliver technical support for Cisco, Citrix, and cloud technologies, ensuring timely issue resolution.<br>• Diagnose and troubleshoot hardware-related problems, particularly with Dell systems.<br>• Manage and maintain Active Directory, ensuring proper user access and system security.<br>• Implement and monitor backup solutions to safeguard data and minimize downtime.<br>• Collaborate with team members to address and resolve technical challenges effectively.<br>• Provide guidance and support for system upgrades, migrations, and hardware installations.<br>• Document technical issues and resolutions to maintain an accurate knowledge base.<br>• Communicate complex technical concepts clearly to non-technical users.<br>• Stay updated on emerging technologies to enhance support capabilities.
<p><strong>Job Description</strong></p><p>We are seeking a skilled and dynamic Insurance focused <strong>Business Systems Analyst</strong> with proven experience in <strong>SQL</strong> and an in-depth understanding of the <strong>Property & Casualty </strong>industry to join our team. The successful candidate will play a key role in bridging the gap between business needs and technical solutions by utilizing analytical tools, industry knowledge, and effective communication skills. This is an excellent opportunity for a professional with technical expertise and insurance acumen to contribute meaningfully to innovative projects.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Collaborate with stakeholders to gather, understand, and document business requirements related to insurance processes and operations.</li><li>Analyze complex data sets using SQL to identify trends, opportunities, and bottlenecks in business processes.</li><li>Develop and implement data-driven solutions that enhance operational efficiency and support strategic decision-making in the insurance domain.</li><li>Create workflow diagrams, business process models, and functional specifications to optimize insurance-related products and services.</li><li>Maintain and update documentation such as business requirements, user stories, and technical specifications.</li><li>Partner with IT and software development teams to ensure solutions align with business goals and are scalable.</li><li>Test, validate, and support implementation of SQL-based solutions while troubleshooting and resolving issues as they arise.</li><li>Conduct in-depth analyses of insurance underwriting, claims, billing, and policy administration functions.</li><li>Monitor industry trends and regulatory changes in the insurance sector to ensure compliance and alignment with best practices.</li><li>Provide insights and recommendations on process improvements, automation opportunities, and system enhancements using data analytics.</li></ul><p><br></p>
<p>We are looking for an experienced PageUp Business Analyst to join our team on a long-term contract basis in Hartford, CT. This role involves leading the implementation of PageUp for hiring and compensation processes within the central HR unit of an educational institution. The position offers the opportunity to collaborate with a dynamic team and ensure the system is optimized to meet business needs.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary Business Analyst for the PageUp implementation, focusing on hiring and compensation modules.</p><p>• Evaluate current HR processes and recommend strategies for replicating or optimizing them within the PageUp system.</p><p>• Partner with project managers and developers to align system capabilities with business requirements.</p><p>• Facilitate planning sessions for user acceptance testing and integration workflows, ensuring all business needs are addressed.</p><p>• Create detailed documentation of workflows, requirements, and system configurations.</p><p>• Provide strategic guidance based on prior experience with PageUp implementations.</p><p>• Collaborate with stakeholders to ensure seamless adoption and utilization of the system.</p><p>• Monitor and report on project progress, ensuring timely delivery of milestones.</p><p>• Offer training and support to internal teams to maximize PageUp’s functionality.</p>
<p>We are looking for a dedicated Business Analyst to join our team in Hartford, CT. <strong>This position requires being onsite 4x per week. </strong></p><p><br></p><p>This long-term contract position offers the opportunity to collaborate closely with business stakeholders and technical teams to ensure alignment between business needs and system solutions. The ideal candidate will thrive in analyzing processes, facilitating workshops, and producing detailed documentation to drive effective decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive business process analysis to identify inefficiencies and recommend improvements.</p><p>• Collaborate with stakeholders to define project scope, develop business cases, and perform cost-benefit analysis.</p><p>• Facilitate requirements gathering sessions and document clear, actionable user stories and business requirements.</p><p>• Work closely with technical teams to translate business needs into feasible system solutions.</p><p>• Create process flow diagrams and other visual tools to support documentation and communication.</p><p>• Participate in shaping scope, estimating development timelines, and reviewing system designs.</p><p>• Provide ongoing support to stakeholders by preparing reports, presentations, and demonstrations of proposed solutions.</p><p>• Partner with IT teams, including developers and architects, to design logical and physical data models.</p><p>• Assist in testing efforts by reviewing test scenarios and validating defects to ensure quality.</p><p>• Maintain project documentation and manage repositories for easy access and traceability.</p>
<p>We are looking for an experienced IT Operations Coordinator to oversee and drive the alignment of technology initiatives with business objectives. This role will require expertise in IT strategy, business planning, and ensuring compliance with industry standards. Based in Hampden County, Massachusetts, this is an exciting opportunity to contribute to the success of a dynamic and forward-thinking organization.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain a comprehensive IT roadmap that aligns with organizational goals and emerging technology trends.</p><p>• Partner with vendors and internal teams to assess, implement, and optimize enterprise systems, cloud platforms, and cybersecurity measures.</p><p>• Monitor compliance with IT governance standards, ensuring adherence to data protection and risk management protocols.</p><p>• Play a key role in creating and refining business continuity and disaster recovery plans in collaboration with leadership.</p><p>• Coordinate IT equipment inventory management to ensure accurate tracking and efficient utilization.</p><p>• Conduct regular IT audits to evaluate system performance and identify areas for improvement.</p><p>• Facilitate cross-functional communication to promote the successful execution of technology projects.</p><p>• Advise on IT best practices and provide strategic input to enhance operational efficiency.</p><p>• Manage client communications related to IT projects, ensuring clarity and alignment with expectations.</p>
