<p>As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information.</p><p><br></p><p>Responsibilities and Role Expectations</p><p>• Communicating enrollment statistics with clients, sales, and/or project management teams. </p><p>• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. </p><p>• Overcoming vendor objections by proposing alternative payment options. </p><p>• Professionally handling a high-volume of both inbound and outbound calls.</p><p>• Using multiple applications to assist customers efficiently and swiftly. </p><p>• Demonstrating efficient oral and written communication with customers, department personnel, and management. </p><p>• Adeptly cross-selling additional products and services. </p><p>• Transferring calls to the appropriate department or personnel. </p><p>• Providing customers with accurate account information in a fast-paced setting. </p><p>• Displaying good interpersonal skills and teamwork awareness. </p><p>• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. </p><p>• Completing additional tasks assigned based on business needs.</p><p><br></p><p>Qualifications and Skills:</p><p>• A High School Diploma or GED at the minimum; a Bachelor’s Degree will be given preference.</p><p>• A least 1.5+ years of experience handling a high volume of calls. </p><p>• A quick response time to customer issues. </p><p>• At least a year of previous experience in sales support or inside sales/telesales is preferred.</p><p>• A keen eye for detail and the ability to handle multiple assignments promptly and effectively. </p><p>• Analytical and general math skills, and excellent time management skills. </p><p>• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills</p><p>• Verbal and written communication skills, as well as customer service skills</p><p>• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.</p><p>• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.</p><p>• Bilingual in French and/or Spanish highly valued. </p><p><br></p><p><br></p><p><br></p><p>Equal Opportunity Employer</p><p>We are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and military status, or any other status protected by federal or local law. If you need an accommodation for the application or interview process, please notify a representative of the Human Resources Department.</p>
We are looking for a Call Center Specialist to support customer and client interactions in Brentwood, Tennessee. This is a Long-term Contract position suited for someone who thrives in a fast-moving call center environment, communicates clearly, and can manage several systems and tasks at once. The ideal candidate will deliver accurate account support, help resolve payment-related concerns, and contribute to a positive customer experience while working closely with internal teams and external partners.<br><br>Responsibilities:<br>• Manage a large volume of incoming and outgoing calls while maintaining professionalism and efficiency in every interaction.<br>• Provide timely and accurate account details to customers and resolve inquiries in a fast-paced service environment.<br>• Coordinate with clients, sales teams, and project partners to share enrollment updates and support ongoing account activity.<br>• Serve as a point of contact between external vendors and clients to address billing concerns and discuss workable payment arrangements.<br>• Respond to objections by presenting alternative payment solutions that align with customer needs and business guidelines.<br>• Navigate multiple software platforms simultaneously to document interactions, update records, and assist customers without delay.<br>• Identify opportunities to recommend additional products or services that may benefit the customer.<br>• Route calls to the appropriate department or team member when issues require specialized support.<br>• Use strong listening, data entry, and problem-solving skills to manage conversations, complete follow-up tasks, and maintain customer satisfaction.<br>• Support additional operational duties as assigned to meet changing business priorities.
<p>We are seeking a detail-oriented Payroll Specialist to manage and process payroll accurately and on time for our organization. This role is responsible for ensuring compliance with federal, state, and local regulations while providing excellent service to employees regarding payroll-related questions.</p><p>Key Responsibilities</p><ul><li>Process full-cycle payroll on a biweekly/semimonthly basis for hourly and salaried employees</li><li>Maintain and audit payroll records, ensuring accuracy of pay, deductions, and taxes</li><li>Administer payroll adjustments including bonuses, commissions, retro pay, and garnishments</li><li>Ensure compliance with federal, state, and local payroll laws and regulations</li><li>Prepare and file payroll tax reports; assist with year-end processes (W-2s, audits)</li><li>Reconcile payroll registers and general ledger entries</li><li>Partner with HR on employee onboarding, terminations, and benefit deductions</li><li>Respond to employee inquiries regarding payroll, taxes, and deductions</li></ul>
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled <strong>Revenue Accounting Manager</strong> to own and optimize the end‑to‑end <strong>SaaS contract‑to‑cash process</strong> for a rapidly growing technology company serving enterprise customers. This is a <strong>hands‑on, execution‑focused role</strong> that plays a critical part in ensuring accurate billing, revenue recognition, and financial insights that support strategic decision‑making.</p><p>The ideal candidate brings deep expertise in <strong>SaaS revenue accounting</strong>, thrives in cross‑functional environments, has a strong process‑improvement mindset, and is comfortable operating in evolving systems. This role offers the opportunity to <strong>build and scale a revenue accounting function</strong>, including potential people leadership as the organization grows.</p>
<p>We are looking for an experienced audit and risk specialist to support internal assessments, advisory initiatives, and control evaluations within a dynamic transportation-focused environment. This Long-term Contract position is based in Nashville, TN or Arlington, VA and offers the opportunity to work across a wide range of business functions while helping strengthen compliance, operational performance, and risk management practices. The ideal candidate brings strong analytical judgment, communicates effectively with stakeholders at multiple levels, and is comfortable examining complex processes to uncover meaningful improvement opportunities.</p><p><br></p><p>Responsibilities:</p><p>• Conduct independent reviews of business operations, processes, and control environments to identify risks and recommend practical improvements.</p><p>• Support risk assessments and special projects by evaluating operational, compliance, financial, and technology-related exposures across the organization.</p><p>• Partner with business stakeholders to provide advisory guidance on strengthening controls, reducing risk, and improving overall process effectiveness.</p><p>• Analyze detailed process flows, data, and supporting documentation to develop well-founded audit observations and actionable recommendations.</p><p>• Prepare clear reports and presentations that communicate findings, risk implications, and proposed solutions to management and key partners.</p><p>• Assess alignment with applicable laws, regulations, internal policies, and established control frameworks to help maintain a strong compliance environment.</p><p>• Manage competing priorities in a fast-paced setting while maintaining accuracy, sound judgment, and close attention to detail.</p><p>• Collaborate with cross-functional teams to support remediation efforts, continuous improvement initiatives, and broader risk management objectives.</p>