<p>We are currently seeking a highly-skilled Linux Systems Administrator with expertise in configuring and managing Ubuntu Servers. Ideal candidates will have a deep understanding of logging within this system and translating these logs into understandable insights. Additionally, candidates should have experience with Preboot Execution Environment (PXE) and a strong background in automation, including Ansible, and scripting with Bash, PowerShell, or Python.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain Ubuntu servers.</li><li>Manage and monitor system performance, resources, and system/network security.</li><li>Regularly upgrade systems as required for enhanced functionality and security issue resolution.</li><li>Administer and maintain system documentation, logs, and reports, ensuring their accuracy and comprehensiveness.</li><li>Translate system logs into meaningful, actionable insights.</li><li>Configure and manage PXE for network-based software installations.</li><li>Assist in troubleshooting server issues and implementing necessary solutions.</li><li>Regularly assess and improve existing infrastructure systems and processes to ensure optimal performance.</li><li>Manage and administer system backups, ensuring data integrity and system efficiency.</li><li>Provide technical support and guidance for users and IT team members.</li><li>Develop and implement automation solutions using tools like Ansible to streamline system deployments, configurations, and routine tasks.</li><li>Write and maintain scripts using Bash, PowerShell, or Python to automate administrative functions and improve operational efficiency.</li></ul><p><br></p>
<p>We are seeking a dedicated and experienced Systems Administrator to join our dynamic IT team. The prospective candidate will be responsible for managing Windows servers, including Office 365, Intune and Azure Cloud. Qualified candidates must have a minimum of 3 years of experience in a similar role.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Plan, implement, oversee and maintain server and network infrastructures and projects.</li><li>Manage and administer Windows servers and Office 365 platform.</li><li>Configure, manage and support Windows systems and associated software.</li><li>Set up, management and enforcement of system and security policies via Intune and Azure Cloud.</li><li>Provide technical support for both hardware and software issues our users encounter.</li><li>Oversee the operation of server systems and ensure their efficiency and performance.</li><li>Manage the configuration and operation of client-based computer operating systems.</li><li>Create and verify backups of data and regularly conduct system audits to ensure the functioning of the system.</li><li>Respond to and resolve help desk requests in a timely manner.</li><li>Improve existing infrastructure systems and processes to ensure optimal performance and user satisfaction.</li><li>Develop, implement, and oversee disaster recovery and backup procedures.</li></ul><p><br></p>
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
