<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
We are looking for a skilled Service Desk Personnel to join our team on a long-term contract basis in Cookeville, Tennessee. This role primarily focuses on system administration and application support, rather than hardware troubleshooting or general desktop support. The successful candidate will oversee the maintenance and support of the Tennessee Department of Health's Licensure and Regulation System, as well as manage tickets through Zendesk.<br><br>Responsibilities:<br>• Address and resolve system-related help desk tickets with a focus on application and program administration.<br>• Process user requests such as password resets, status updates, and workflow reassignments within established timelines.<br>• Maintain and configure system settings, user permissions, and automated workflows to meet operational needs.<br>• Collaborate with cross-functional teams, including application coordinators, trainers, and QA personnel, to ensure seamless system functionality.<br>• Document system changes, maintain detailed logs, and provide timely updates to stakeholders using tools like ServiceNow.<br>• Respond to all support tickets within one business day and aim to close tickets within three business days.<br>• Provide weekly status updates on configuration requests to the Application Manager and other stakeholders.<br>• Utilize Zendesk and similar platforms for efficient ticketing and workflow management.<br>• Ensure all non-system-related support activities are accurately logged and tracked.<br>• Follow up with users to gather additional information when needed and ensure clear communication throughout the support process.
<p>Are you passionate about delivering top-tier service in a virtual healthcare setting? We are currently seeking a <strong>Remote Bilingual Patient Service Representative</strong> for a dynamic 4-month temp-to-hire opportunity. This <strong>Patient Service Representative</strong> role offers a competitive pay rate of <strong>$19.50</strong> per hour and the flexibility of working remotely.</p><p><br></p><p><strong>Position Highlights:</strong></p><ul><li><strong>Remote work – </strong>California, Texas, and Illinois residents not eligible</li><li><strong>Pay: </strong>$19.50 per hour</li><li><strong>Hours: </strong>Training (first 6-weeks) Monday – Friday 10:00 AM – 6:30 PM CST and standard hours 10:30 AM – 7:00 PM CST<strong> </strong></li><li><strong>Duration: </strong>4 months with potential for temp-to-hire</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional service to patients and internal teams in a remote call center environment</li><li>Handle a high volume of back-to-back calls efficiently and professionally</li><li>Meet performance goals related to satisfaction, quality, and attendance</li><li>Use dual monitors to manage data entry, live calls, and various resources</li><li>Assist with documentation, claims processing, and insurance benefits</li><li>Maintain confidentiality while handling sensitive patient data</li><li>Provide support for Telehealth and other administrative functions</li></ul><p><br></p>
<p>We are looking for a Technical Support Specialist to provide support for technical and administrative tasks, focusing on laptops, printers, and related equipment. This role is pivotal in maintaining the organization's IT infrastructure by configuring devices, resolving end-user issues, and managing network and system operations.</p><p><br></p><p><br></p><p><br></p>
<p>Are you passionate about delivering top-tier service in a virtual healthcare setting? We are currently seeking a <strong>Remote Patient Service Representative</strong> for a dynamic 4-month temp-to-hire opportunity. This <strong>Remote Patient Service Representative</strong> role offers a competitive pay rate of $19.50 per hour and the flexibility of working remotely.</p><p><br></p><p><strong>Position Highlights:</strong></p><ul><li><strong>Remote work – </strong>California, Texas, and Illinois residents not eligible</li><li><strong>Pay: </strong>$19.50 per hour</li><li><strong>Hours: </strong>Training (first 6-weeks) Monday – Friday 10:00 AM – 6:30 PM CST and standard hours 10:30 AM – 7:00 PM CST<strong> </strong></li><li><strong>Duration: </strong>4 months with potential for temp-to-hire</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional service to patients and internal teams in a remote call center environment</li><li>Handle a high volume of back-to-back calls efficiently and professionally</li><li>Meet performance goals related to satisfaction, quality, and attendance</li><li>Use dual monitors to manage data entry, live calls, and various resources</li><li>Assist with documentation, claims processing, and insurance benefits</li><li>Maintain confidentiality while handling sensitive patient data</li><li>Provide support for Telehealth and other administrative functions</li></ul><p><br></p>
