<p>Position Overview</p><p>We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients.</p><p>Key Responsibilities</p><ul><li>Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications</li><li>Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner</li><li>Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset</li><li>Document incidents, resolutions, and procedures accurately within the ticketing system</li><li>Escalate unresolved or complex issues to appropriate teams as needed</li><li>Follow established IT policies, procedures, and service standards</li><li>Participate in onboarding and job shadowing until able to work independently</li></ul>
<p>Our client is seeking an experienced Azure/M365 Engineer to join their team, supporting cloud transformation and optimization initiatives. In this role, you’ll play a critical part in designing, implementing, and maintaining Microsoft Azure and M365 environments in line with security standards, business goals, and cloud strategy.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, deploy, and manage Azure and M365 infrastructure components, including virtual machines, networking, storage, databases, and collaboration platforms.</li><li>Integrate and support hybrid environments by connecting on-premises systems with Azure/M365 services.</li><li>Lead efforts in identity and access management (IAM), including SSO, MFA, and privileged access management.</li><li>Develop and maintain infrastructure-as-code templates using tools like Terraform and PowerShell.</li><li>Implement best practices for scalability, security, cost optimization, and resource monitoring.</li><li>Collaborate across Infrastructure, Security, DevOps, and Application teams to support deployments, troubleshoot incidents, and enforce governance policies.</li><li>Produce architecture diagrams, deployment guides, and technical documentation for planned initiatives.</li><li>Manage cost controls, backup, disaster recovery solutions, and ensure compliance with both internal policies and industry regulations.</li><li>Conduct regular audits, compliance checks, and optimization reviews of Azure/M365 environments.</li><li>Drive automation and continuous improvement initiatives using tools such as PowerAutomate, Logic Apps, and Python scripting.</li><li>Stay current with platform updates and emerging cloud technologies.</li></ul>
<p>We are looking for a highly organized and detail-oriented Production Coordinator to join the team. This individual will play a vital role in supporting product development, ensuring accurate product information management from concept through to manufacturing. The ideal candidate excels at managing details, enjoys working in a dynamic environment, and is proactive in supporting cross-functional teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Product Development Support</strong></p><ul><li>Create and maintain detailed product specification sheets for new items.</li><li>Solicit and compare competitive pricing from multiple manufacturers.</li><li>Collect and input product data (dimensions, weights, packaging counts, images) into both internal and Walmart systems (QMS).</li><li>Assign unique UPCs and stock numbers for product cataloging.</li><li>Initiate and track creative requests for buyer presentations and production artwork.</li><li>Review and proof product and packaging materials prior to final approval; coordinate sample approvals with Creative Director.</li><li>Distribute final artwork and specifications to factories and Quality Assurance teams.</li><li>Manage the Walmart product review process, collaborating with Bazaarvoice to meet content and photography standards and timelines.</li></ul><p><strong>Product Management & Compliance</strong></p><ul><li>Oversee testing applications and compliance certifications such as FSC, RFID, and How2Recycle.</li><li>Work closely with the Quality Assurance team to coordinate and monitor factory inspections.</li><li>Support the Purchasing team by ensuring up-to-date and accurate product data in NetSuite, including specifications, costs, delivery schedules, and item numbers.</li></ul><p><strong>Sampling Coordination</strong></p><ul><li>Track all product samples between factories and the Walmart Logistics Operations Center.</li><li>Assess factory samples for accuracy and quality against approved specifications.</li><li>Organize and prepare samples for Walmart presentations, seeding programs, and internal reviews.</li><li>Coordinate the creation of mockup samples to meet sales and account deadlines.</li><li>Maintain sample inventory, ensuring proper organization, labeling, and storage.</li></ul><p><strong>Success Factors:</strong></p><ul><li>Willingness to learn and develop a comprehensive understanding of the product lifecycle.</li><li>Strong communication skills and a collaborative team player.</li><li>Highly organized, capable of managing multiple projects and meeting deadlines.</li><li>Demonstrates unwavering integrity, reliability, and a proactive approach to tasks.</li><li>Brings a positive attitude and energy to team initiatives and problem-solving.</li></ul>
<p>Our client is looking for an experienced <strong>Leave Advisor</strong> to join their team in <strong>Brentwood</strong>, Tennessee. This <strong>Contract </strong>position offers a dynamic opportunity to manage leave administration processes while ensuring compliance with federal and state regulations. The role follows a hybrid schedule, requiring in-office presence from Monday to Wednesday and remote work on Thursday and Friday. The position does have a potential for contract-to-hire for the right person.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the complete leave management cycle, including continuous and intermittent leaves, from initial notification to return-to-work coordination.</p><p>• This is a very <strong>manual process</strong>, so the ideal candidate will have hands-on experience filling out forms.</p><p>• Administer and ensure compliance with federal and state leave programs, such as FMLA, ADA, and other applicable regulations.</p><p>• Communicate effectively with employees to provide updates on leave status and clarify their responsibilities.</p><p>• Coordinate leave benefits with workers’ compensation and disability programs to ensure seamless integration.</p><p>• Work closely with managers to arrange modified schedules and facilitate smooth return-to-work transitions.</p><p>• Ensure accurate timesheet entries and maintain up-to-date records for all leave-related documentation.</p><p>• Support accommodation requests under ADA and collaborate with HR Business Partners to address employee needs.</p><p>• Manage additional time-off programs in line with company policies and legal requirements.</p><p>• Assist in drafting and updating leave policies to align with evolving regulatory standards.</p><p>• Uphold confidentiality and secure recordkeeping of sensitive medical documentation.</p>
We are looking for a motivated Member Services Representative to provide exceptional support and assistance to our members at our LaVergne, Tennessee location. In this role, you will play a key part in enhancing member satisfaction by addressing inquiries, resolving issues, and ensuring a seamless experience. If you excel in customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Respond promptly and professionally to member inquiries, ensuring their concerns are addressed effectively.<br>• Assist members with questions related to online orders, including delivery updates and troubleshooting.<br>• Resolve member complaints and challenges with a focus on maintaining satisfaction and loyalty.<br>• Partner with internal teams to ensure a cohesive and streamlined member experience.<br>• Provide training and onboarding support to new team members, fostering a collaborative environment.<br>• Communicate with vendors to address inquiries and ensure smooth operations.<br>• Monitor and meet key performance indicators, such as resolution times and member satisfaction scores.<br>• Maintain accurate records of member interactions and follow-up actions.<br>• Participate in team meetings to share insights and contribute to the improvement of processes.
