We are looking for a Business Analyst to join our team in Franklin, Tennessee and support clients with software and data-related questions in a fast-paced environment. In this role, you will investigate issues, coordinate with internal teams and external partners, and help deliver effective solutions that align with client needs. This position is well suited for someone early in their career who enjoys problem-solving, clear communication, and working across both technical and business functions. It also offers opportunities to expand your experience through project involvement and broader client engagement.<br><br>Responsibilities:<br>• Serve as the first point of contact for client-reported application and data concerns, ensuring timely and thorough support.<br>• Review incoming incidents, determine business impact, assign priority levels, and drive issues toward resolution with sound judgment.<br>• Perform detailed troubleshooting and root cause analysis by examining system behavior, data outputs, and application logs.<br>• Partner with development teams, analysts, and external stakeholders when escalation is needed, and monitor progress until closure.<br>• Stay informed on product updates, new functionality, and enhancements to maintain effective application support.<br>• Contribute to gathering business needs and support the execution of approved change requests.<br>• Help prepare business documentation such as functional specifications, requirements summaries, and impact assessments.<br>• Support project implementation activities by providing application knowledge and insight into operational processes.<br>• Maintain accurate support records and documentation to promote consistency, knowledge sharing, and service quality.
We are looking for a Help Desk Analyst I to provide hands-on technical support across desktop systems, user access, and core infrastructure in Franklin, Tennessee. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues while contributing to stable, well-supported IT operations. Working closely with the broader infrastructure team and reporting to the Infrastructure Manager, this role will help maintain reliable service for end users and internal systems.<br><br>Responsibilities:<br>• Investigate hardware, software, and system-related issues by gathering details from users, diagnosing root causes, and documenting findings clearly.<br>• Deliver front-line support for desktops, laptops, and basic mobile device concerns, including setup, configuration, maintenance, and routine updates.<br>• Troubleshoot common problems involving Microsoft 365, Office 365, Microsoft Windows 10, connectivity, and related end-user technologies.<br>• Administer user accounts and access within Active Directory and other internal business applications to support day-to-day operations.<br>• Monitor network and server performance, respond to alerts, and help reduce outages by addressing recurring technical problems proactively.<br>• Record incidents, service requests, and completed work accurately within the designated ticketing system while managing priorities and escalation paths.<br>• Partner with infrastructure staff to support network operations in a mid-sized environment and contribute to improvement efforts for system reliability.<br>• Coordinate with external vendors and service providers to help maintain dependable performance across supported technologies.<br>• Assist with equipment deployment activities, including preparing and delivering computers and laptops for new or existing users.<br>• Recommend needed technology purchases based on user demand, support trends, and operational requirements.
<p>We are looking for a Financial Analyst to support financial reporting, planning, and performance analysis for our transport operations in Antioch, Tennessee. This role plays a key part in monthly close activities, budget development, and forecast reporting while helping leaders make informed business decisions. The ideal candidate brings strong analytical capability, sound accounting knowledge, and the ability to translate financial data into clear recommendations for cross-functional stakeholders.</p><p><br></p><p><strong><u>**On-site Monday–Friday in a beautifully remodeled office space**</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain budgeting and forecasting models that support short- and long-term business planning.</p><p>• Prepare recurring financial reports and deliver timely performance updates to leadership and key stakeholders.</p><p>• Analyze financial results to uncover trends, explain variances, and project future business performance.</p><p>• Create scenario-based models to evaluate factors such as pricing, market conditions, and distribution impacts.</p><p>• Partner with teams across finance and other business functions to gather inputs, validate assumptions, and align reporting needs.</p><p>• Review financial records and reports, investigate discrepancies, and resolve inconsistencies in a timely manner.</p><p>• Provide documentation and reporting support for internal and external audit requests.</p><p>• Assist with intercompany accounting activities and related reporting requirements.</p><p>• Recommend improvements that strengthen reporting accuracy and enhance financial controls.</p>