<p>We are looking for an experienced Configuration Analyst to join our team on a long-term contract basis. This role requires expertise in managing <strong>Genesys Cloud</strong> systems and ensuring the smooth operation of configuration data tables and schedules. The successful candidate will play a vital role in optimizing processes and maintaining compliance within a dynamic healthcare environment. This position is fully remote but based out of Nashville, Tennessee.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain the configuration management database to ensure accuracy and consistency.</p><p>• Monitor and control configuration items throughout their lifecycle, ensuring compliance with established policies.</p><p>• Develop and implement configuration management plans, procedures, and policies aligned with industry standards.</p><p>• Conduct regular audits and reviews to verify the integrity and reliability of configurations.</p><p>• Perform monthly scans across all environments to identify and resolve discrepancies.</p><p>• Maintain version control for both hardware and software operational configurations.</p><p>• Collaborate with stakeholders to address and resolve configuration-related challenges.</p><p>• Stay informed about emerging trends and best practices in configuration management.</p><p>• Utilize technical expertise to identify opportunities for process optimization and technology integration.</p><p>• Document and translate requirements into detailed program designs for presentation to leadership.</p>