We are looking for a detail-oriented Collections Specialist to manage and oversee the full collections process for our organization. This role is based in Nashua, New Hampshire, and will require a proactive approach to ensuring timely payments and maintaining strong customer relationships. The ideal candidate will have expertise in commercial and consumer collections, along with a strong understanding of credit management and billing practices.<br><br>Responsibilities:<br>• Manage the entire collections process, including tracking payment commitments, following up with customers, and escalating issues when necessary.<br>• Process credit card payments, assist with cash application activities, and resolve unapplied cash or account discrepancies.<br>• Monitor customer payment trends and credit exposure to mitigate risks and improve cash flow.<br>• Reconcile customer accounts and ensure accurate record-keeping of all transactions.<br>• Maintain a structured and disciplined approach to collections to meet organizational goals.<br>• Handle collections across multiple operating companies and navigate various systems and data environments.<br>• Standardize and implement collections policies, procedures, and best practices to streamline operations.<br>• Collaborate with accounting teams to align on processes and achieve successful execution.<br>• Provide regular updates on accounts receivable aging and collections performance to enhance visibility and decision-making.