We are looking for an experienced Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide comprehensive IT support to both office and lab environments, handling technical escalations and ensuring smooth operations for onsite employees. This is a long-term contract position offering the opportunity to contribute to various IT projects while maintaining a high level of service.<br><br>Responsibilities:<br>• Deliver Tier 1 to Tier 2.5 technical support for desktop systems, ensuring timely resolution of issues.<br>• Troubleshoot and resolve problems related to GSuite, Windows OS, and other software applications.<br>• Manage ticketing systems to track and prioritize IT requests effectively.<br>• Perform hardware refreshes, replacements, and maintenance to support operational needs.<br>• Facilitate onboarding and offboarding processes, including equipment setup and recovery.<br>• Support lab and office IT environments by addressing specialized technical requirements.<br>• Participate in IT-related projects, contributing to planning and execution.<br>• Provide mobile device support and troubleshoot connectivity issues.<br>• Document processes and maintain standard operating procedures for consistent service delivery.<br>• Collaborate with teams to improve IT systems and ensure security compliance.
We are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal customers while maintaining a high level of attention to detail and accuracy. As part of a collaborative environment, you will contribute to the continuous improvement of departmental success. This is a long-term contract position offering an excellent opportunity for growth within the detail-oriented services industry.<br><br>Responsibilities:<br>• Deliver timely and courteous technical support to internal users, ensuring issues are resolved effectively.<br>• Apply troubleshooting expertise to diagnose and resolve hardware, software, and system-related problems.<br>• Maintain detailed records of customer interactions and solutions using designated computer applications.<br>• Configure and deploy hardware and software systems, ensuring compatibility and functionality.<br>• Provide support for devices such as Apple products, Mac computers, and Android systems.<br>• Utilize knowledge of Active Directory, Citrix, and Cisco technologies to resolve network and system issues.<br>• Assist in managing configuration settings and deployments to optimize system performance.<br>• Collaborate with team members to identify and implement improvements in service delivery.<br>• Educate users on best practices for utilizing hardware and software efficiently.<br>• Ensure compliance with company policies and procedures while delivering technical solutions.
<p><strong>About the Role:</strong></p><p>Are you fluent in RPG, CL, and the mystical language of green screens? Do you dream in fixed-format code and occasionally wonder why the AS400 is still running everything important in the world? If so, we need you!</p><p><strong>Responsibilities:</strong></p><ul><li>Develop, maintain, and enhance AS400 applications (because yes, they still exist—and they’re mission-critical).</li><li>Collaborate with business teams to turn requirements into elegant, old-school magic.</li><li>Debug issues like a detective in a world where the clues are all in uppercase.</li></ul><p><strong>Requirements:</strong></p><ul><li>Strong experience with AS400/iSeries programming (RPG, CL, DB2).</li><li>Ability to work independently and occasionally explain to younger developers what a “green screen” is.</li><li>A sense of humor—because you’ll need it when someone asks, “Can’t we just move this to the cloud?”</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Competitive salary and benefits.</li><li>Work with technology that’s older than some of your coworkers—but still more reliable.</li><li>Be the hero who keeps the legacy alive while everyone else is chasing microservices.</li></ul><p><strong>Apply Today!</strong></p><p>If you’re ready to keep the AS400 humming and prove that old-school is still cool, send us your resume. Bonus points if you can tell us your favorite RPG joke.</p>
We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.<br><br>Responsibilities:<br>• Set up user hardware and ensure proper configuration.<br>• Process returns and maintain accurate records.<br>• Provide hands-on support for onsite users, troubleshooting basic IT issues.<br>• Diagnose and resolve printer and office computer problems.<br>• Perform minor server room tasks, such as rebooting terminal servers.<br>• Create tickets for advanced issues requiring escalation.<br>• Assist with resolving small-scale technical challenges to support daily operations.
<p>We are looking for a skilled Data Analyst to join our team on a contract basis. In this role, you will leverage your technical expertise to support marketing initiatives by analyzing data, creating dashboards, and collaborating with cross-functional teams. Your ability to interpret complex datasets and provide actionable insights will be crucial to driving engagement and retention strategies within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate closely with data scientists and marketing teams to design and execute campaigns that enhance member engagement and retention.</p><p>• Create and maintain dashboards using Tableau to visualize and analyze marketing metrics effectively.</p><p>• Translate complex member data into clear, actionable insights to inform campaign strategies.</p><p>• Evaluate data trends to identify opportunities for improvement and resolve issues proactively.</p><p>• Conduct A/B testing and experimentation to optimize campaign performance and member lifetime value.</p><p>• Partner with internal teams, including product and engineering, to ensure seamless integration of data-driven solutions.</p><p>• Apply problem-solving skills to address discrepancies in marketing data and develop corrective strategies.</p><p>• Utilize marketing knowledge to assess the accuracy of data and improve overall campaign effectiveness.</p><p>• Manage multiple priorities and projects while maintaining a high level of organization and attention to detail.</p>
We are looking for an experienced Business Analyst to join our team on a long-term contract basis in Quincy, Massachusetts. In this role, you will collaborate with stakeholders to define system and business requirements, analyze processes, and recommend improvements that drive efficiency. You will play a pivotal role in project planning, documentation, and quality assurance while staying informed about industry standards and technological advancements.<br><br>Responsibilities:<br>• Facilitate meetings with stakeholders to gather and define business and system requirements.<br>• Develop use cases and conduct thorough research to identify and resolve issues.<br>• Analyze current workflows and recommend innovative solutions to enhance processes.<br>• Prepare and maintain detailed project plans while managing issue logs and documentation.<br>• Collaborate on testing phases during the development cycle to ensure quality and functionality.<br>• Conduct benchmarking research to align practices with industry standards.<br>• Provide subject matter expertise and technical insights to support client needs.<br>• Oversee the creation and maintenance of business application programs based on specifications.<br>• Stay updated on technological trends and competitive developments to inform strategies.<br>• Document findings and plans in a clear and organized manner to support project goals.
<p><strong>Overview:</strong></p><p> We're seeking a skilled <strong>PHP Developer</strong> to join a team in modernizing and transforming legacy applications that support operations across a multi-site enterprise environment. This is a unique opportunity to work on high-impact systems, improve performance and scalability, and help shape the future of our technology stack.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Analyze and modernize legacy applications</li><li>Collaborate with cross-functional teams to design scalable and maintainable solutions</li><li>Implement best practices in coding, testing, and deployment</li><li>Integrate modern frameworks and tools to enhance application performance</li><li>Participate in code reviews and contribute to continuous improvement</li></ul><p><strong>Qualifications:</strong></p><ul><li>Strong experience with PHP </li><li>Familiarity with legacy codebases and modernization strategies</li><li>Experience with MySQL, REST APIs, and version control (Git)</li><li>Knowledge of modern PHP frameworks (Laravel, Symfony, etc.) is a plus</li><li>Ability to work independently and in a team-oriented environment</li></ul><p><br></p>
<p>A large, mission-driven organization within the public sector health and human services domain is seeking a <strong>Business Systems Architect / Senior Business Systems Analyst</strong> to lead a strategic effort focused on optimizing and modernizing a complex case management technology ecosystem. This is a confidential search for a long-term initiative that requires a blend of systems strategy, business architecture, and hands-on analysis.</p><p><strong>About the Role</strong></p><p>This individual will be responsible for evaluating current system capabilities, defining business and system architecture, and mapping processes across multiple platforms to drive consistency, efficiency, and strategic use of technology. The initial focus will be on the organization’s case management systems, which span Salesforce, Microsoft Dynamics, and several additional applications used across different business units.</p><p>The goal is to streamline, align, and modernize these systems to support future scalability and operational effectiveness. This role may involve either working independently or partnering with internal subject-matter experts who deeply understand existing workflows.</p><p><strong>Key Responsibilities</strong></p><ul><li>Assess current-state case management systems and supporting applications across multiple business areas.</li><li>Define system capabilities, business architecture, and process flows to recommend opportunities for standardization and consolidation.</li><li>Partner closely with internal business teams and technical teams to distill complex requirements and translate them into actionable solution strategies.</li><li>Develop detailed documentation including workflows, capability maps, system interaction diagrams, and functional requirements.</li><li>Serve as a thought partner in shaping a long-term solution strategy leveraging low-code/no-code tools.</li><li>Work with cross-functional teams from IT, business stakeholders, and external partners to guide solution design and ensure alignment with organizational goals.</li><li>Provide recommendations that balance current-state realities with future-state architectural vision.</li><li>Support decision-making around whether to backfill internal SMEs or leverage external expertise.</li></ul><p><br></p>
<p><strong>Overview:</strong></p><p>We're seeking a skilled <strong>PHP Developer</strong> to join a team in modernizing and transforming legacy applications that support operations across a multi-site enterprise environment. This is a unique opportunity to work on high-impact systems, improve performance and scalability, and help shape the future of our technology stack.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Analyze and modernize legacy applications</li><li>Collaborate with cross-functional teams to design scalable and maintainable solutions</li><li>Implement best practices in coding, testing, and deployment</li><li>Integrate modern frameworks and tools to enhance application performance</li><li>Participate in code reviews and contribute to continuous improvement</li></ul><p><strong>Qualifications:</strong></p><ul><li>Strong experience with PHP</li><li>Familiarity with legacy codebases and modernization strategies</li><li>Experience with MySQL, REST APIs, and version control (Git)</li><li>Knowledge of modern PHP frameworks (Laravel, Symfony, etc.) is a plus</li><li>Ability to work independently and in a team-oriented environment</li></ul><p><br></p>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
<p>We are looking for a dynamic and experienced Director of IT to oversee and enhance our client's technology operations on the South Shore in Massachusetts. This role requires a strategic leader who will drive advancements in IT infrastructure, e-commerce platforms, and data-driven decision-making while ensuring operational efficiency and scalability. The ideal candidate will bring expertise in managing enterprise systems and integrating technology solutions to support business growth. All candidates need to have in-depth experience within NetSuite and a strong e-commerce background. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the configuration, optimization, and integration of NetSuite systems to ensure data integrity and seamless workflows.</p><p>• Collaborate with cross-functional teams, including Finance, Marketing, and Operations, to enhance processes and improve visibility.</p><p>• Manage and optimize Magento-based e-commerce platforms, ensuring high performance, security, and user engagement.</p><p>• Lead the development and implementation of a long-term technology roadmap aligned with organizational objectives.</p><p>• Supervise internal IT staff and external vendors to deliver reliable and scalable technology solutions.</p><p>• Drive innovation in warehouse operations, leveraging automation and real-time data integration to improve efficiency.</p><p>• Establish and maintain cybersecurity measures and ensure compliance with data governance standards.</p><p>• Build and expand business intelligence capabilities, creating dashboards and reports that provide actionable insights.</p><p>• Support marketing initiatives by implementing technology-enabled tools for campaign execution and performance tracking.</p><p>• Ensure robust backup, recovery, and continuity systems across all IT operations.</p>
We are looking for an experienced ERP Integration Manager to lead a long-term contract position in Boston, Massachusetts. This role involves overseeing the integration of advanced tools into existing systems, ensuring seamless functionality and stakeholder alignment. The ideal candidate will possess strong organizational skills, technical fluency, and the ability to bridge communication between technical teams and product stakeholders.<br><br>Responsibilities:<br>• Manage the year-long integration of IntroHive into Microsoft Dynamics CRM, ensuring the tool interacts effectively with Outlook and supports client behavior analysis.<br>• Collaborate closely with global teams to replace legacy systems, rolling out the new tool to senior-level stakeholders.<br>• Facilitate communication between technical teams and product stakeholders, translating system requirements into actionable insights.<br>• Organize and document technical processes, creating detailed notes and presentations for stakeholder alignment.<br>• Lead stakeholder engagement efforts, maintaining alignment across product, data, and IT teams.<br>• Oversee data mapping, process flows, and system enrichment to ensure the seamless functionality of digital tools.<br>• Monitor and analyze data ingestion and reporting metrics, ensuring operational dashboards meet business needs.<br>• Support change management initiatives, working with cross-functional teams to enable smooth transitions.<br>• Develop Tableau dashboards and other reporting tools to present actionable insights.<br>• Coordinate stakeholder communications, ensuring clear updates and alignment throughout the project lifecycle.
