Add your latest resume to match with open positions.
2 results for It Support Analyst Level 2 in Naples, FL
- Barefoot Beach, FL
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Bonita Springs, Florida. This contract opportunity is ideal for a service-focused individual who can resolve technical issues efficiently while delivering a high standard of support to employees across the business, including senior leadership. The role centers on troubleshooting desktop and application concerns, documenting solutions thoroughly, and helping users adapt to updated tools and processes.<br><br>Responsibilities:<br>• Deliver responsive technical assistance for desktop, application, and access-related issues affecting employees at all levels of the organization, including executive stakeholders.<br>• Investigate incidents by asking targeted questions, identifying underlying causes, and working toward complete resolution whenever possible.<br>• Record each support interaction with clear, accurate ticket notes that capture the issue, actions taken, and final outcome.<br>• Support the day-to-day use of business applications and core IT services, ensuring users receive timely and effective assistance.<br>• Contribute feedback to service desk leadership by highlighting recurring problems, user trends, and areas for operational improvement.<br>• Take part in business and user testing activities to build familiarity with upcoming system changes and application enhancements.<br>• Guide end users through technical concepts in straightforward language and provide instruction when new processes or tools are introduced.<br>• Monitor and address support requests within established service expectations and assist with reporting on team performance metrics.
- 2026-07-02T00:00:00Z
- Barefoot Beach, FL
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p><strong>Service Desk Analyst – Level 1</strong></p><p>Full-time position, 6 month Contract-To-Permanent</p><p>Onsite in Bonita Springs, FL</p><p>$22-25/hour during onboarding period; $55-60K salary at conversion</p><p><br></p><p><strong>Day In the Life</strong></p><p>Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)</p><p>Support ~30–35 calls per day (team handles ~250/day total)</p><p>Troubleshoot and resolve issues across:</p><ul><li>Workstations</li><li>Mobile devices</li><li>Proprietary software</li><li>Printers</li></ul><p>Assist with tasks such as:</p><ul><li>Password resets and account unlocks (Active Directory – light use)</li><li>Email signature updates</li><li>Access requests</li><li>Break/fix troubleshooting</li></ul><p>Escalate complex issues to L2 team as needed</p><p>Follow structured troubleshooting processes to identify and resolve issues efficiently</p><p><br></p>
- 2026-06-29T00:00:00Z