<p>We are looking for a dedicated and proactive Customer Service Representative to join our team in Elgin, Illinois. This is a contract-to-hire position that requires working on-site five days a week. The ideal candidate will have prior experience in a manufacturing environment and a track record of supporting major retail accounts for example Walmart, Costco, etc.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support by handling inquiries and resolving issues efficiently.</p><p>• Manage order entry processes with accuracy and attention to detail.</p><p>• Communicate effectively with clients and internal teams to ensure smooth operations.</p><p>• Handle both inbound and outbound calls with professionalism and a customer-focused approach.</p><p>• Maintain a positive and resourceful attitude while juggling multiple tasks and priorities.</p><p>• Act as a reliable point of contact for customers, keeping them informed throughout the process.</p><p>• Take ownership of responsibilities and demonstrate accountability in all aspects of the role.</p><p>• Identify and implement solutions proactively, navigating challenges independently when needed.</p><p>• Collaborate with team members to support the needs of large retail clients effectively.</p><p>• Stay organized and adaptable in a fast-paced environment.</p>
<p>We are looking for a Customer Service Representative to support customers by delivering timely, accurate assistance near Schaumburg Illinois. This role focuses on managing orders, responding to inquiries, and resolving service-related issues with professionalism and care. The ideal candidate is organized, comfortable handling a high volume of calls and data entry, and able to build confidence with strong product knowledge and dependable follow-through.</p><p><br></p><p>Compensation: $55,000 - $60,000</p><p>Monday-Friday Onsite for the first 6 months, then hybrid 3 days in office 2 days wfh.</p><p>Medical, Dental, Vision, 401k, PTO, holiday</p><p><br></p><p><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer and internal inquiries.</p><p>• Review customer concerns, identify the source of issues, and coordinate effective resolutions.</p><p>• Process and verify purchase orders each day.</p><p>• Generate and send invoices.</p><p>• Maintain sales-related records and update order information in company systems, including SAP, with close attention to detail.</p><p>• Support lead-related and sales assistance activities as assigned to help maintain strong customer relationships.</p><p>• Build working knowledge of product lines in order to answer questions.</p>