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3 results for Help Desk Tier 3 in Naperville, IL
- Chicago, IL
- onsite
- Contract / Temporary to Hire
- 42.25 - 50.5 USD / Hourly
- <p>We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This <strong><u>part-time</u></strong> role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.</p><p>• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.</p><p>• Provide support for mobile device management, ensuring devices are configured and operating effectively.</p><p>• Collaborate with team members to address IT concerns and implement solutions that align with business needs.</p><p>• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.</p><p>• Follow established protocols and procedures to ensure consistent and reliable IT support services.</p><p>• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.</p><p>• Stay updated on emerging IT trends and technologies to enhance support capabilities.</p><p>• Ensure compliance with company policies and security standards in all IT-related tasks.</p>
- 2026-03-03T00:00:00Z
- Maywood, IL
- onsite
- Temporary
- 34.1 - 38.8 USD / Hourly
- We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs.<br><br>Responsibilities:<br>• Reset passwords and address user access concerns to ensure smooth system functionality.<br>• Diagnose and resolve technical issues related to hardware and software in a timely manner.<br>• Collaborate with the Impact IT Team to support system-related tasks and organizational projects.<br>• Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations.<br>• Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings.<br>• Monitor and optimize system performance to ensure hardware and software run efficiently.<br>• Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders.<br>• Offer occasional on-call support during night shifts to address urgent IT needs.<br>• Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions.<br>• Adhere to government security standards and protocols in all IT operations.
- 2026-03-12T00:00:00Z
- Hinsdale, IL
- onsite
- Temporary
- 19.285 - 22.33 USD / Hourly
- We are looking for a skilled Desktop Support specialist to join our team on a long-term contract basis in Oak Brook, Illinois. The ideal candidate will play a critical role in ensuring smooth operation and maintenance of desktop systems, contributing to the efficiency of our IT infrastructure. This position offers an excellent opportunity to work with cutting-edge technologies and deliver top-tier support in a dynamic environment.<br><br>Responsibilities:<br>• Provide technical assistance to end-users by resolving hardware and software issues.<br>• Perform desktop imaging and ensure proper setup and configuration of workstations.<br>• Troubleshoot and repair workstation hardware to maintain optimal functionality.<br>• Install, configure, and support Microsoft Office 365 applications.<br>• Manage and maintain systems running Microsoft Windows 10, ensuring reliability and security.<br>• Collaborate with team members to identify and implement improvements for IT processes.<br>• Document technical procedures and resolutions to enhance support efficiency.<br>• Offer proactive solutions to prevent recurring technical issues.<br>• Monitor system performance and address any concerns promptly.<br>• Maintain inventory of hardware components and ensure proper allocation.
- 2026-03-12T00:00:00Z