5 results for Help Desk Tier 2 in Naperville, IL

Help Desk Analyst II

Chicago, IL
onsite
Contract / Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-03-03T00:00:00Z

Help Desk/Desktop Support Analyst

Montgomery, IL
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a contract basis in Montgomery, Illinois. This role involves providing technical assistance to both warehouse and office users, ensuring seamless IT operations. The ideal candidate will have a strong background in user support across various levels and expertise in hardware, networking, and software troubleshooting. Responsibilities: • Deliver technical support for employees in both office and warehouse settings, addressing hardware, software, and network-related issues. • Respond promptly to user IT requests, logging and managing them through the ticketing system. • Configure and troubleshoot Windows 10/11 laptops, desktops, mobile devices, printers, and network devices. • Administer and resolve basic issues with Microsoft 365, ensuring smooth functionality. • Order and set up IT equipment for end users, maintaining accurate inventory records. • Create and update technical documentation to assist users and improve IT processes. • Promote cyber security best practices among users, ensuring adherence to company policies. • Provide expertise in warehouse systems, including packing, labeling, and printing equipment. • Collaborate with team members to resolve complex IT issues and improve system performance. • Support additional technologies such as Axis Camera Station, EnGenius WiFi access points, and Synology systems when needed.
2026-03-20T00:00:00Z

Desktop Support Analyst

Maywood, IL
onsite
Temporary
34.1 - 38.8 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs. Responsibilities: • Reset passwords and address user access concerns to ensure smooth system functionality. • Diagnose and resolve technical issues related to hardware and software in a timely manner. • Collaborate with the Impact IT Team to support system-related tasks and organizational projects. • Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations. • Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings. • Monitor and optimize system performance to ensure hardware and software run efficiently. • Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders. • Offer occasional on-call support during night shifts to address urgent IT needs. • Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions. • Adhere to government security standards and protocols in all IT operations.
2026-03-20T00:00:00Z

Desktop Support

Hinsdale, IL
onsite
Temporary
19.285 - 22.33 USD / Hourly
We are looking for a skilled Desktop Support specialist to join our team on a long-term contract basis in Oak Brook, Illinois. The ideal candidate will play a critical role in ensuring smooth operation and maintenance of desktop systems, contributing to the efficiency of our IT infrastructure. This position offers an excellent opportunity to work with cutting-edge technologies and deliver top-tier support in a dynamic environment. Responsibilities: • Provide technical assistance to end-users by resolving hardware and software issues. • Perform desktop imaging and ensure proper setup and configuration of workstations. • Troubleshoot and repair workstation hardware to maintain optimal functionality. • Install, configure, and support Microsoft Office 365 applications. • Manage and maintain systems running Microsoft Windows 10, ensuring reliability and security. • Collaborate with team members to identify and implement improvements for IT processes. • Document technical procedures and resolutions to enhance support efficiency. • Offer proactive solutions to prevent recurring technical issues. • Monitor system performance and address any concerns promptly. • Maintain inventory of hardware components and ensure proper allocation.
2026-03-12T00:00:00Z

Deal Desk Analyst

Chicago, IL
remote
Temporary
30 - 35 USD / Hourly
We are looking for a detail-oriented Deal Desk Analyst to join our team in Chicago, Illinois. In this contract position, you will play a key role in managing and processing various operational tasks, ensuring accuracy and efficiency in support of our sales and business functions. This is an excellent opportunity to collaborate with diverse teams, including legal, finance, and billing, and contribute to streamlined workflows. Responsibilities:• Navigate Salesforce efficiently to manage quotes, opportunities, accounts, and files.• Review and edit customer and vendor contracts, ensuring proper version control and document protection.• Handle redline edits, including commenting, tagging, and cleaning up finalized documents.• Utilize Microsoft Suite tools such as Word and SharePoint to complete tasks effectively.• Ensure all documentation is accurate and comprehensive, maintaining a high level of attention to detail.• Process and manage electronic signatures using DocuSign.• Collaborate with legal, finance, and billing teams to address paperwork and post-deal inquiries.• Provide support to sales teams by identifying process requirements and suggesting improvements.• Manage multiple requests and priorities simultaneously, maintaining focus and organization.
2026-03-26T00:00:00Z