We are looking for an IT Manager to lead commercial systems operations for a wholesale distribution organization in Shelby, Michigan. This role partners closely with sales and customer-facing teams to support electronic transaction capabilities, streamline customer onboarding, and maintain reliable business systems. The position combines hands-on technical oversight with team leadership in a hybrid environment.<br><br>Responsibilities:<br>• Lead the administration and performance of commercial systems that support customer transactions and business operations.<br>• Partner with sales stakeholders to coordinate customer setup activities and ensure a smooth onboarding experience for electronic transaction workflows.<br>• Oversee EDI processes, including mapping, configuration, troubleshooting, and ongoing support for trading partner connectivity.<br>• Manage Microsoft Dynamics CRM and related platforms to maintain stability, usability, and alignment with business needs.<br>• Direct day-to-day infrastructure support across Active Directory, Windows environments, hardware, backup solutions, and network technologies.<br>• Supervise and support one direct report, providing guidance on priorities, execution, and career development.<br>• Establish and maintain configuration standards, system documentation, and support procedures to improve consistency and service quality.<br>• Collaborate with internal teams and external partners to resolve technical issues, implement enhancements, and sustain dependable system operations.
We are looking for an IT Manager to oversee operational technology and business systems that support a production-focused distribution environment in Shelby, Michigan. This position serves as the primary connection between information technology and operations, ensuring systems remain reliable, practical, and aligned with day-to-day facility needs. The role combines hands-on technical oversight with leadership in system adoption, user support, and continuous improvement across multiple locations.<br><br>Responsibilities:<br>• Partner with operations leaders to identify technology needs, resolve system issues, and translate business requirements into effective IT solutions.<br>• Manage the performance, support, and ongoing improvement of production facility systems and core business applications in a Windows-based environment.<br>• Lead implementation efforts for business systems and serve as the key advocate for successful adoption across approximately 10 sites.<br>• Coordinate training and provide guidance to end users during system rollouts, including occasional travel to support location-based launches and onboarding.<br>• Oversee infrastructure components such as Active Directory, backup platforms, network hardware, and workstation equipment to maintain secure and dependable operations.<br>• Support and optimize applications including Microsoft Dynamics GP, CRM-related platforms, SalesPad, warehouse management tools, and other operational systems.<br>• Develop, maintain, and refine reporting solutions using SQL and SSRS to provide meaningful insights for operational and management teams.<br>• Establish configuration standards, monitor system health, and drive issue resolution to minimize downtime in the production environment.