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2 results for It Support in Munster, IN
- Chicago, IL
- onsite
- Permanent / Full Time
- 60000 - 70000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk.<br>• Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner.<br>• Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting.<br>• Manage user accounts, permissions, and directory-related tasks within Active Directory.<br>• Support ChromeOS and other end-user devices to maintain reliable functionality across the organization.<br>• Track, update, and close service desk tickets while keeping users informed on progress and next steps.<br>• Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions.<br>• Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
- 2026-07-22T00:00:00Z
- Downers Grove, IL
- remote
- Temporary / Contract
- 45 - 60 USD / Hourly
- We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve device, connectivity, and platform issues across collaboration environments while delivering dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms administration, identity and messaging platform support, and troubleshooting across network-connected conferencing systems.<br><br>Responsibilities:<br>• Administer and support Microsoft Teams Rooms environments, ensuring conference room systems remain available, properly configured, and ready for daily use.<br>• Deliver technical assistance for collaboration hardware and software, including Android-based meeting room devices and related peripherals.<br>• Troubleshoot network and device connectivity issues affecting room systems, coordinating problem resolution to minimize meeting disruptions.<br>• Provide remote support to diagnose, escalate, and resolve incidents involving conferencing platforms and integrated room technology.<br>• Manage and support tasks related to Microsoft Exchange Online and Microsoft Entra ID to maintain access, authentication, and service functionality.<br>• Use Logitech Sync and Pro Portal tools to monitor device health, apply updates, and support ongoing room technology operations.<br>• Assist with conferencing platform changes, including experience supporting Zoom Rooms to Teams Rooms transition activities when needed.<br>• Document technical issues, resolutions, and support actions to improve service consistency and knowledge sharing.
- 2026-07-21T00:00:00Z