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16 results for Scrum Master in Mount Laurel, NJ

Program Manager IV (Contractor)
  • Philadelphia, PA
  • onsite
  • Temporary / Contract
  • 50.00 - 57.00 USD / Hourly
  • <p>Overview</p><p>We are seeking a Release Operations professional to support a fast‑paced syndication organization responsible for coordinating platform, device, and firmware releases to external partners. This is <strong>not a Program Manager role</strong>, but requires strong multitasking, organization, and release coordination skills. The role involves close collaboration with internal release management teams and external partner teams to ensure accurate, timely, and well‑communicated releases.</p><p>This is a <strong>long‑term opportunity</strong> requiring someone who can quickly ramp up, manage daily deliverables, and adapt to changing priorities.</p><p>WWork Environment</p><ul><li>Onsite <strong>4 days per week</strong></li><li>Highly collaborative, deadline‑driven environment</li><li>Frequent interaction with internal technical teams and external partners</li></ul><p>Key Responsibilities</p><ul><li>Coordinate and monitor release schedules and technical activities across multiple teams</li><li>Create and maintain a <strong>daily release calendar</strong> covering activities from yesterday, today, and tomorrow</li><li>Review, open, and manage <strong>change tickets</strong>, ensuring accurate tracking through completion</li><li>Coordinate and edit <strong>release notes</strong>, including rewriting content to be partner‑facing and validating detailed technical information</li><li>Act as a liaison between internal development teams, release management teams, and external syndication partners</li><li>Host and participate in <strong>business‑to‑business partner calls</strong> to review releases, timelines, and impacts</li><li>Support proposal and contract coordination by assisting with plans, specifications, schedules, and financial conditions</li><li>Ensure adherence to master plans, schedules, and established release processes</li><li>Identify release issues and develop solutions to keep work on track</li><li>Provide operational guidance and advisory support to cross‑functional teams</li><li>Ensure deliverables are completed on time and within scope</li></ul>
  • 2026-05-18T15:48:44Z
Product Owner IV
  • Philadelphia, PA
  • onsite
  • Temporary / Contract
  • 55.00 - 60.00 USD / Hourly
  • <p><strong>Product Owner</strong></p><p><strong>Duration: Through 12/31/26 - Extensions Likely</strong></p><p><strong>Hybrid In Philadelphia, PA</strong></p><p><strong>This is a W2 Only Position</strong></p><p><br></p><p><br></p><p>We are looking for a Product Owner to join a Scrum team supporting digital product delivery in Philadelphia, Pennsylvania. This Long-term Contract position will serve as the voice of the customer and business, helping translate strategic goals into well-defined work that can be delivered incrementally. The ideal candidate will work closely with product, technology, architecture, and operations partners to guide priorities, validate outcomes, and keep the team aligned on value-driven execution.</p><p><br></p><p>Responsibilities:</p><p>• Work with business, technical, and architecture partners to convert strategic objectives into practical product features delivered through iterative sprint cycles.</p><p>• Prepare and refine user stories so the team consistently has a pipeline of work ready for upcoming sprints, including clear acceptance measures for completion.</p><p>• Manage and sequence the team backlog to support business goals, maintaining transparency around priorities and upcoming delivery items.</p><p>• Review completed stories during the sprint and formally approve work by confirming it meets defined acceptance criteria and customer expectations.</p><p>• Clarify backlog items for the development team so requirements are understood well enough to support efficient execution.</p><p>• Participate actively in core Agile ceremonies, including sprint planning, daily standups, reviews, and retrospectives, to help remove ambiguity and maintain momentum.</p><p>• Gather input from sprint demonstrations and convert feedback into backlog updates or future iteration planning.</p><p>• Coordinate with product managers and peer product owners when features span multiple teams and require alignment across shared dependencies.</p>
  • 2026-04-23T15:28:54Z
Integration Engineer
  • Whitehouse Station, NJ
  • onsite
  • Temporary / Contract
  • 62.00 - 65.00 USD / Hourly
  • <p>We are seeking an Integration Engineer to provide technical leadership across the end-to-end development and delivery of new insurance products and capabilities, enabling new business opportunities and operational efficiencies. This role will lead the design, development, and integration of underwriting frameworks and platforms across multiple lines of business using Agile and DevOps methodologies.</p><p>This position requires hands-on development experience, deep integration expertise, and the ability to technically lead globally distributed teams to deliver scalable, secure, and high-quality cloud-native platforms and services aligned with business priorities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>·      Provide hands-on technical leadership for application design, development, and integration of secure and scalable solutions.</p><p>·      Lead end-to-end development, implementation, and integration of new insurance products and packages using underwriting frameworks.</p><p>·      Design and implement platforms enabling continuous delivery of features and capabilities aligned with business priorities.</p><p>·      Partner closely with Product Managers/Owners, Business Analysts, Developers, and enterprise teams to define optimal technical solutions.</p><p>·      Lead high-level design efforts, perform code reviews, and guide implementation by development teams.</p><p>·      Develop select modules while reviewing and mentoring other engineers’ code.</p><p>·      Mentor and coach junior engineers across multiple Scrum teams.</p><p>·      Leverage an Agile-based operating model across distributed teams.</p><p>·      Prepare technical documentation and deliver sprint and system demonstrations.</p><p>·      Manage production workloads and act as an SME for Level 3 production support issues.</p><p>·      Perform complex troubleshooting, root cause analysis, and resolution of critical production defects.</p><p>·      Communicate status, risks, and dependencies in accordance with agreed communication plans.</p>
  • 2026-05-04T15:58:44Z
Program Manager
  • West Deptford, NJ
  • remote
  • Temporary / Contract
  • 47.50 - 55.00 USD / Hourly
  • We are looking for an experienced Program Manager to oversee complex initiatives and drive successful outcomes across multiple active workstreams in West Deptford, New Jersey. This Long-term Contract position is ideal for someone who is detail oriented and can balance strategic oversight with day-to-day execution while building strong partnerships with client leadership. The role requires someone who can align teams, maintain delivery momentum, and keep financial and operational goals on track in a fast-paced environment.<br><br>Responsibilities:<br>• Direct the delivery of several simultaneous projects, ensuring timelines, scope, and quality expectations are consistently achieved.<br>• Build and maintain trusted relationships with client stakeholders, including senior executives, to support clear communication and effective decision-making.<br>• Monitor program financials by managing forecasts, controlling costs, and supporting healthy margins throughout the engagement.<br>• Coordinate interdependent project activities to resolve scheduling conflicts, manage shared resources, and reduce delivery risks.<br>• Lead project managers, coordinators, and field-based teams by providing guidance, oversight, and accountability across program activities.<br>• Track program-level risks, issues, and dependencies, and implement mitigation plans to minimize disruption to delivery.<br>• Facilitate governance routines, status reporting, and stakeholder updates to keep all parties informed on progress and priorities.
  • 2026-05-15T15:28:48Z
Digital Project Manager
  • Philadelphia, PA
  • onsite
  • Temporary / Contract
  • 39.59 - 45.84 USD / Hourly
  • <p>Robert Half has a client seeking a Digital Marketing Lead with strong project management skills local to Philadelphia, PA. You’ll lead the management and coordination of digital initiatives across websites, platforms, and channels, serving as the primary point of contact for marketing stakeholders. In this role, you’ll partner closely with enterprise digital, CRM, and analytics teams to drive alignment, ensure timely delivery, and maintain a high standard of execution across all digital efforts.</p><p> </p><p>This position is instrumental in connecting digital experiences with Salesforce CRM and broader digital channels, helping to create seamless engagement for both prospective and current members. You’ll also support and contribute to larger enterprise digital marketing strategies and objectives.</p><p> </p><p>Responsibilities include:</p><ul><li>Lead the development and maintenance of digital project plans, balancing immediate priorities with long-term initiatives and supporting a broader website and digital roadmap aligned to business objectives.</li><li>Serve as the central point of contact for digital efforts, fostering strong partnerships with Marketing teams and key stakeholders to understand needs and drive initiatives forward.</li><li>Oversee the intake and prioritization of digital work, advising teams on updates, enhancements, and evolving marketing strategies to ensure alignment and feasibility.</li><li>Manage project intake and execution through RoboHead, ensuring requests are clearly defined, properly scoped, and efficiently delivered.</li><li>Provide regular updates and reporting on project status, offering visibility into timelines, risks, dependencies, and key milestones.</li><li>Partner with enterprise digital, CRM, and campaign teams to align digital channels with Salesforce CRM, supporting:</li><li>Integration between website activity, campaigns, and CRM workflows</li><li>Effective collection and use of engagement data</li><li>Consistent, seamless experiences across prospective and current member journeys</li><li>Support the execution of integrated, multi-channel initiatives across web, email, paid media, and CRM-driven communications, ensuring cohesive planning and delivery.</li><li>Maintain and update website content in Adobe Experience Manager (AEM), collaborating with the digital content team to:</li><li>Publish and manage content, images, and documents</li><li>Uphold brand standards, user experience, accessibility, and compliance requirements</li><li>Contribute to digital strategy development by sharing insights and recommendations grounded in performance data, stakeholder input, and market trends.</li><li>Assist in monitoring digital performance, identifying opportunities to improve content effectiveness, user experience, and overall engagement.</li></ul><p><br></p>
  • 2026-05-19T17:38:45Z
Product Owner IV
  • Philadelphia, PA
  • onsite
  • Temporary / Contract
  • 55.00 - 60.00 USD / Hourly
  • <p>Senior Product Owner (Product Owner IV)</p><p>Location: Philadelphia, PA 19103</p><p>Work Arrangement: Hybrid – 4 days onsite per week</p><p><br></p><p>Position Overview</p><p>We are seeking an experienced Senior Product Manager to lead feature development and product delivery within a complex enterprise ecosystem. This role is responsible for translating business needs into well-defined product requirements and ensuring successful delivery across cross-functional teams.</p><p>The ideal candidate thrives in ambiguous environments, quickly establishes context, and independently drives outcomes while collaborating closely with engineering, design, and operations teams. This role requires deep engagement in both business and technical considerations, with ownership from concept through delivery.</p><p><br></p><p>Key Responsibilities</p><p>Product Strategy & Requirements Ownership</p><ul><li>Define and deliver product features by translating business needs into user stories, acceptance criteria, and solution documentation</li><li>Own product requirements lifecycle from concept through delivery</li><li>Analyze customer behavior and workflows to drive product improvements</li></ul><p>Cross-Functional Collaboration</p><ul><li>Act as the primary liaison between product, engineering, QA, and business stakeholders</li><li>Align cross-functional teams on product goals, dependencies, and timelines</li><li>Partner with large, distributed teams to ensure successful delivery</li></ul><p>Agile Delivery & Execution</p><ul><li>Support Agile workflows, including backlog grooming, sprint planning, and feature refinement</li><li>Provide ongoing support to engineering teams throughout the development lifecycle</li><li>Track feature progress and deliver incremental product value</li></ul><p>Technical & Solution Alignment</p><ul><li>Work closely with architects and engineers to validate technical approaches</li><li>Ensure product solutions align with system capabilities and operational workflows</li><li>Navigate complex systems and interdependencies across multiple team</li></ul>
  • 2026-05-19T15:33:50Z
Project Manager/Sr. Consultant
  • Hazlet, NJ
  • onsite
  • Permanent / Full Time
  • 120000.00 - 140000.00 USD / Yearly
  • We are looking for an experienced Project Manager/Senior Consultant to lead technology initiatives supporting commercial lending and credit risk operations in Hazlet, New Jersey. This role acts as the key connection between business stakeholders and software delivery teams, helping translate operational needs into well-executed project plans. The position focuses on guiding the delivery of automated lending and decisioning solutions while keeping timelines, governance, and cross-functional collaboration on track.<br><br>Responsibilities:<br>• Lead end-to-end project execution for commercial lending and credit risk technology initiatives, ensuring deliverables align with business objectives and operational priorities.<br>• Partner with product leaders, engineers, and data specialists to establish project scope, key milestones, dependencies, and implementation schedules.<br>• Facilitate Agile ceremonies such as sprint planning, daily standups, retrospectives, and backlog reviews to support steady delivery progress.<br>• Maintain comprehensive project governance materials, including project plans, status updates, risk logs, budgets, and executive reporting.<br>• Coordinate cross-functional teams to evaluate process improvement opportunities and recommend solutions that strengthen efficiency and business performance.<br>• Oversee the delivery of platform components such as decisioning workflows, API integrations, model pipelines, data movement processes, and user-facing applications.<br>• Monitor project risks, team accountability, and issue resolution efforts to keep multiple initiatives moving forward effectively.<br>• Support vendor-related activities from initial evaluation through selection and contract discussions when third-party solutions are required.<br>• Ensure data handling practices and technical execution meet security expectations, quality standards, and applicable regulatory requirements.<br>• Build strong working relationships with internal stakeholders, shared services teams, and external partners to enable effective collaboration and communication.
  • 2026-04-24T19:58:47Z
Project Manager - Non IT 3
  • Malvern, PA
  • remote
  • Temporary / Contract
  • - USD / Hourly
  • <p><strong> Project Manager (Non-IT)</strong></p><p><br></p><p>A clint of ours is looking for an experienced Senior Project Manager to lead complex business-focused initiatives in a corporate office environment in Malvern, Pennsylvania for a contract role. As the Project Manager, you will lead and deliver non-IT projects across areas such as engineering, research and development, financial systems, and product launches. This role is responsible for planning, executing, and overseeing projects to ensure alignment with business objectives, timelines, and budget expectations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead non-IT projects from initiation through completion by building detailed plans, defining milestones, and coordinating activities across multiple business teams.</li><li>Partner with leadership, operations, marketing, and other stakeholders to clarify project scope, establish procedures, and support effective execution.</li><li>Prepare and deliver project updates, business proposals, status reports, and key findings to clients and internal decision-makers.</li><li>Evaluate project feasibility by reviewing resource needs, timelines, market considerations, and overall business impact.</li><li>Oversee project staffing activities by helping assign work, monitoring performance, and supporting team development when needed.</li><li>Review project-related agreements, budgets, and cost estimates, and provide recommendations to support sound business decisions.</li><li>Track risks, resolve issues, and maintain momentum across deliverables while ensuring deadlines and quality expectations are met.</li><li>Use tools such as Microsoft Word, PowerPoint, Project, and Visio to manage documentation, reporting, planning, and stakeholder communication.</li></ul>
  • 2026-05-14T17:48:44Z
Project Manager/Sr. Consultant
  • Philadelphia, PA
  • remote
  • Temporary to Hire
  • - USD / Hourly
  • We are looking for an experienced Project Manager/Sr. Consultant to join our team in Philadelphia, Pennsylvania. In this role, you will oversee critical projects within the healthcare industry, leveraging your expertise in Agile methodologies and IT project management. This is a Contract to permanent position, offering an excellent opportunity to contribute to impactful initiatives and grow in a dynamic environment.<br><br>Responsibilities:<br>• Lead and manage complex projects from initiation to completion, ensuring timely delivery and alignment with organizational goals.<br>• Collaborate with cross-functional teams to implement Agile principles and practices throughout project lifecycles.<br>• Oversee project scope, timelines, budgets, and resource allocation to ensure optimal performance.<br>• Utilize tools such as Atlassian Jira to track progress, manage tasks, and report on project metrics.<br>• Facilitate regular meetings and communication with stakeholders to ensure transparency and address concerns.<br>• Identify potential risks and create mitigation strategies to maintain project stability.<br>• Ensure adherence to industry standards and best practices in IT project management.<br>• Provide leadership and mentorship to team members, fostering a culture of collaboration and continuous improvement.<br>• Develop and present comprehensive project documentation and status reports to stakeholders.<br>• Integrate Microsoft 365 Enterprise solutions to streamline project workflows and improve efficiency.
  • 2026-05-11T13:38:44Z
Project Manager
  • Philadelphia, PA
  • onsite
  • Temporary / Contract
  • 53.00 - 58.00 USD / Hourly
  • <p><strong><em>Robert Half is partnering with our client, a Fortune 500 company in the telecommunications and media space, to hire a Project Manager for a 7-month contract supporting high-impact business initiatives.</em></strong></p><p><br></p><p><strong>Location</strong>: Mt. Laurel, NJ or Downtown Philadelphia (hybrid – 4 days onsite, 1 day remote)</p><p><strong>Duration</strong>: 7-month contract with potential to extend</p><p><strong>Pay Rate</strong>: $53–58/hour (W2)</p><p><strong>Hours</strong>: 40 hours/week</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Project Manager will lead complex, cross-functional projects while also supporting internal communication and employee engagement initiatives. This role requires a strategic and detail-oriented professional who can manage timelines, budgets, and resources, while ensuring projects are delivered on time and aligned to business goals. The ideal candidate thrives in a fast-paced environment, proactively manages risks to prevent delays, and effectively drives both project execution and internal engagement efforts.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end project planning and execution, ensuring deliverables are completed on time, within scope, and within budget</li><li>Partner with stakeholders to define project goals, success metrics, and business requirements</li><li>Develop detailed project plans, timelines, and resource allocations across all project phases</li><li>Build and manage cross-functional teams, driving accountability and alignment</li><li>Proactively manage risks and implement mitigation strategies to avoid delays</li><li>Monitor project progress and provide regular updates to senior leadership and key stakeholders</li><li>Ensure adherence to company processes, quality standards, and best practices</li><li>Negotiate with vendors, contractors, and internal teams to secure resources and services</li><li>Maintain and expand internal communication and employee engagement initiatives, including:</li><li>Company newsletters</li><li>All-hands meeting preparation and coordination</li><li>Cultural and team engagement activities</li><li>Educational and knowledge-sharing initiatives</li><li>Manage and optimize Modern SharePoint environments to support communication and collaboration</li><li>Drive adoption and expansion of AI tools and knowledge across teams to improve workflows and efficiency</li><li>Utilize tools such as PowerPoint, SharePoint, and internal knowledge platforms to support project documentation and communication</li></ul>
  • 2026-04-28T01:38:43Z
Project Manager/Sr. Consultant
  • King of Prussia, PA
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • <p>We are looking for an experienced Project Manager/Sr. Consultant to lead complex business and technology initiatives within a consumer products environment in King of Prussia, Pennsylvania area. This Long-term Contract position will guide projects from initial planning through execution and post-launch review, ensuring alignment with business priorities, delivery timelines, and expected outcomes. The ideal candidate brings strong leadership, effective stakeholder communication, and the ability to turn complex operational and technical needs into practical project plans.</p><p><br></p><p>Responsibilities:</p><p>• Direct full project delivery across large-scale business and IT initiatives, maintaining control over scope, budget, timeline, quality standards, and targeted results.</p><p>• Lead collaborative sessions with stakeholders across departments to gather requirements, analyze current and future workflows, uncover missing process details, and convert findings into prioritized action plans.</p><p>• Build and manage integrated project schedules, staffing plans, and milestone tracking across internal teams, external partners, and third-party vendors.</p><p>• Monitor project health by identifying risks, issues, and dependencies early, driving mitigation activities, clearing obstacles, and escalating critical concerns when appropriate.</p><p>• Partner with senior leadership, business sponsors, and executive stakeholders to align priorities, support decision-making, and manage expectations across competing initiatives.</p><p>• Oversee enterprise application and technology-focused projects, including software deployments, platform upgrades, application development efforts, and infrastructure-related work.</p><p>• Coordinate project change control by evaluating proposed adjustments, securing approvals, and ensuring updates to baselines are communicated and executed effectively.</p><p>• Drive communication and change readiness efforts through stakeholder planning, training coordination, cutover preparation, and launch readiness activities.</p><p>• Establish project charters, business cases, success measures, and post-implementation validation plans, while capturing lessons learned to strengthen future project execution.</p>
  • 2026-04-28T13:48:44Z
IT Manager, Platform Research Systems
  • Piscataway, NJ
  • onsite
  • Temporary to Hire
  • 55.41 - 64.16 USD / Hourly
  • We are looking for an experienced IT Manager specializing in platform research systems to join our team in Piscataway, New Jersey. This is a contract position offering an exciting opportunity to lead cutting-edge initiatives in high-performance computing and storage environments. The ideal candidate will possess a strong technical background and proven leadership skills to manage complex IT systems and support research-driven technology needs.<br><br>Responsibilities:<br>• Oversee the administration and engineering of IT systems, including hardware, virtualization technologies, and large-scale environments.<br>• Lead a team of IT professionals, providing guidance and support to ensure successful project execution.<br>• Manage high-performance computing systems, including Linux at scale, job schedulers, and workload performance optimization.<br>• Implement and maintain high-performance research storage solutions, including parallel file systems and disaster recovery processes.<br>• Configure and optimize high-speed interconnects, GPUs, and node provisioning within clustered environments.<br>• Develop and manage automation and configuration management processes using scripting languages and tools.<br>• Ensure security best practices are adhered to, including identity integrations, access controls, and vulnerability management.<br>• Collaborate with researchers, central IT teams, and vendors to address technical needs and challenges.<br>• Utilize project management skills to plan, execute, and deliver IT initiatives effectively.<br>• Support container technologies and software environment management for research applications.
  • 2026-05-18T14:34:07Z
Director, Store Systems & Innovation
  • Burlington, NJ
  • onsite
  • Permanent / Full Time
  • 190000.00 - 230000.00 USD / Yearly
  • We are looking for a strategic technology leader to guide store systems initiatives that strengthen retail operations in Burlington, New Jersey. This role will oversee application strategy, delivery, and continuous improvement across critical in-store platforms while partnering closely with business stakeholders. The ideal candidate brings strong leadership experience, a record of driving large-scale technology programs, and the ability to translate complex business needs into practical solutions.<br><br>Responsibilities:<br>• Lead the direction, execution, and ongoing enhancement of store technology platforms that support day-to-day retail operations.<br>• Manage large, cross-functional initiatives from planning through delivery, ensuring milestones, budgets, and business objectives remain on track.<br>• Partner with business leaders to identify operational challenges, define priorities, and develop technology solutions that improve performance and service.<br>• Provide leadership to high-performing, multi-discipline teams, fostering accountability, collaboration, and consistent results.<br>• Serve as a trusted advisor to senior stakeholders by presenting recommendations, risks, and outcomes in clear business terms.<br>• Oversee system-related innovation efforts, including support for Oracle Xstore environments and other store applications critical to the retail landscape.<br>• Drive decision-making across complex organizational structures by aligning technology efforts with enterprise goals and customer needs.<br>• Establish strong working relationships across departments to ensure smooth implementation, adoption, and support of new and existing solutions.
  • 2026-05-19T18:33:47Z
Project Manager
  • Woodbridge, NJ
  • onsite
  • Permanent / Full Time
  • 95000.00 - 130000.00 USD / Yearly
  • <p>We are looking for an experienced Project Manager to lead commercial construction initiatives in Woodbridge, New Jersey, with a strong focus on tenant improvement and interior build-out work. This position oversees each phase of the project, from early planning and budgeting through final delivery, while partnering with clients, design teams, and trade partners to keep work moving efficiently. The ideal candidate brings sound construction knowledge, strong coordination skills, and the ability to balance schedule, cost, quality, and compliance requirements across multiple active projects.</p><p><br></p><p>Responsibilities:</p><p>• Direct commercial construction projects from initial planning and pricing through completion and closeout.</p><p>• Prepare project cost projections, monitor budgets, and review expenditures to maintain financial control throughout the build.</p><p>• Organize the work of subcontractors, suppliers, and service partners to support schedule commitments and site readiness.</p><p>• Supervise field activities across key building trades such as general construction, electrical, fire protection, plumbing, and related specialty scopes.</p><p>• Collaborate with architects and clients to refine plans, resolve drawing issues, and support successful execution in the field.</p><p>• Manage permit submissions, inspection coordination, technical documentation, and required regulatory approvals for each project.</p><p>• Provide clear progress updates to clients and internal stakeholders, highlighting milestones, risks, and next steps.</p><p>• Support facility-related capital projects, including improvements involving roofing, paving, and major equipment or system replacement work.</p>
  • 2026-05-18T14:24:06Z
Assistant Project Manager
  • Allentown, PA
  • onsite
  • Temporary to Hire
  • 22.00 - 28.00 USD / Hourly
  • <p>Robert Half is seeking a detail-oriented and proactive Assistant Project Manager to support the planning, coordination and execution of projects from start to finish. This role works closely with project managers, internal teams, clients and vendors to help ensure projects are delivered on time, within scope and within budget.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist the Project Manager with day-to-day project coordination and administration</li><li>Track project schedules, milestones, deliverables and budgets</li><li>Prepare project documentation, status reports and meeting notes</li><li>Coordinate communication among internal stakeholders, clients, subcontractors and vendors</li><li>Help identify project risks, issues and delays, and support resolution efforts</li><li>Monitor project progress and follow up on outstanding tasks</li><li>Maintain project files, contracts, change orders and other records</li><li>Support procurement, invoicing and resource coordination as needed</li><li>Participate in project meetings and provide updates on action items</li></ul><p><br></p>
  • 2026-05-12T19:14:21Z
Director IT Service Delivery
  • Burlington, NJ
  • onsite
  • Permanent / Full Time
  • 130000.00 - 180000.00 USD / Yearly
  • We are looking for an experienced Director IT Service Delivery to lead enterprise support operations for a large retail organization in Burlington, New Jersey. This role will oversee service delivery strategy, end-user support performance, and operational excellence across a complex, multi-location environment. The ideal candidate brings deep leadership experience in large-scale IT operations, a strong command of service management practices, and the ability to drive reliable support outcomes in a fast-moving business setting.<br><br>Responsibilities:<br>• Lead IT service delivery operations across distributed locations, ensuring consistent support quality, strong responsiveness, and dependable end-user service.<br>• Direct service desk, command center, and 24/7 operational teams while building clear processes, accountability, and performance expectations.<br>• Act as the senior escalation point during critical incidents, coordinating rapid response efforts to restore services and reduce business disruption.<br>• Shape and improve service management practices covering incidents, problems, changes, and service requests to strengthen operational maturity.<br>• Oversee the ServiceNow platform roadmap as a business and operational owner, partnering with technical teams to deliver enhancements and improve workflow effectiveness.<br>• Manage external service providers, offshore teams, and strategic partners to meet service levels, maintain delivery commitments, and support business objectives.<br>• Establish and monitor KPIs, dashboards, and service metrics to identify trends, improve performance, and support continuous process refinement.<br>• Partner with business leaders and internal technology teams to align operational support strategies with company priorities, including readiness planning for peak retail periods and change blackout windows.
  • 2026-05-19T16:28:46Z