<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. For immediate consideration apply today!</p><p>· Assist customers in Spanish and English over the phone </p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems </p><p><br></p><p><br></p>
<p>Not all customer service roles are created equal. Some are transactional. Others are relationship-driven, problem-solving, and central to how a company builds trust with its customers.</p><p>Our client, a growing consumer-focused brand, is seeking a <strong>Customer Service Representative</strong> who understands that every interaction is an opportunity to strengthen the customer experience. This role goes beyond answering questions — it’s about <strong>owning conversations, resolving challenges thoughtfully, and representing the brand with professionalism and clarity</strong>.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Manage <strong>inbound customer inquiries via phone, email, and chat</strong></li><li>Resolve issues related to <strong>orders, products, and account support</strong></li><li>Maintain detailed <strong>CRM records and customer interaction history</strong></li><li>Collaborate cross-functionally with <strong>operations and logistics teams</strong></li><li>Identify trends in customer feedback and escalate when needed</li><li>Deliver a <strong>high-quality, solution-oriented customer experience</strong></li></ul><p><br></p><p><br></p>
<p>POSITION SUMMARY</p><p>The Customer Service Representative is responsible for interfacing with customers prior to and/or after sale. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.</p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p><p>The essential functions include, but are not limited to the following:</p><p>· Answer phones in a courteous and friendly manner; greet walk in customers, vendors and partners</p><p>· Process orders for equipment and parts</p><p>· Respond to Customer sales inquiries, shipping dates, BOL confirmation via electronic correspondence (email)</p><p>· Handle cancellations or changes in sales orders and communicate the changes with Operation Supervisor and/or related departments to ensure orders can be produced to meet shipping requirements (truck loads)</p><p>· Prepare shipping documents such as export papers and commercial invoices</p><p>· Responsible for logistics; Partner with logistics carrier and obtain freight quotes to minimize cost without jeopardizing quality and delivery of orders</p><p>· Reviewing freight invoices against quotes and sales orders for proper billing. Submit freight packet to Accounts Payable for payment processing</p><p>· Support outside sales; contracts, communication (literature), new product introduction etc.</p><p>· Other projects as assigned and any other task as deemed necessary by Supervisor</p><p><br></p>
<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Irvine, California. In this Contract to permanent position, you will play a key role in providing exceptional service to our clients by managing both inbound and outbound communication. This is an excellent opportunity for individuals who are passionate about delivering solutions and enhancing customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond to approximately 10 inbound calls per day, addressing customer inquiries and resolving issues efficiently.</p><p>• Conduct between 30 to 80 outbound calls daily after completing training, ensuring timely follow-ups with clients.</p><p>• Provide customers with next-step instructions and follow-up links as needed.</p><p>• Accurately enter and update customer orders using the Salesforce platform.</p><p>• Maintain detailed records of interactions and transactions to ensure data accuracy.</p><p>• Collaborate with team members to improve processes and enhance the overall customer experience.</p><p>• Stay informed about company products and services to provide knowledgeable assistance.</p><p>• Handle customer concerns with professionalism and escalate complex issues when necessary.</p><p>• Meet or exceed performance metrics related to call handling and customer satisfaction.</p>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California, on a contract basis. In this role, you will provide essential support to our banking branch by delivering excellent customer service and managing daily teller operations. This position offers a 90-day contract duration with the potential for extension based on branch requirements.<br><br>Responsibilities:<br>• Process a variety of banking transactions efficiently, including deposits, withdrawals, and check cashing.<br>• Handle cash accurately and securely while adhering to company policies and procedures.<br>• Deliver exceptional customer service by addressing inquiries and resolving account-related issues.<br>• Maintain a detail-oriented and friendly demeanor in all customer interactions.<br>• Assist in managing heavy retail traffic within the branch.<br>• Support branch operations by ensuring compliance with regulatory and security standards.<br>• Respond to inbound calls promptly, providing accurate information and assistance.<br>• Collaborate with team members to meet branch goals and ensure smooth daily operations.<br>• Utilize order entry systems effectively to process transactions and customer requests.<br>• Uphold the confidentiality and security of customer information at all times.
We are looking for an experienced and dedicated Customer Service Representative to join our team in Glendora, California. In this Contract to permanent position, you will act as the vital connection between our medical community customers and internal departments, ensuring seamless communication and providing exceptional service. This position offers the opportunity to work in a collaborative environment, learn about a diverse product line, and contribute to company-wide initiatives.<br><br>Responsibilities:<br>• Handle high volumes of incoming calls related to orders, inquiries, and payments with professionalism and efficiency.<br>• Monitor inventory levels, shipping timelines, and customer priorities to ensure a strategic approach to service delivery.<br>• Maintain and update customer information in the company’s Customer Relationship Management and Oracle JD Edwards software systems.<br>• Collaborate with various departments including Sales, Accounting, Inventory Management, Quality Assurance, Marketing, and Shipping to provide comprehensive support.<br>• Serve as a backup for processing international orders as needed.<br>• Assist in completing company-wide projects and initiatives to support organizational goals.
<p>Our client, a global manufacturer of fabrics and coverings for automotive interiors, based in Irvine, CA is hiring for a Design Relationship Coordinator.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Act as the liaison between customers and internal teams, coordinate meetings with customers, understand and interpret customer needs and their design directions by communicating closely with them, and share the info with internal designers and other members. </p><p>• Coordinate meetings with internal teams, prepare program development schedule, meeting minutes, design images and presentations, and other internal documents.</p><p>• Working closely with internal teams, create and prepare visual design images and samples, make interior color and material proposals to customers, and share their feedback with internal teams. </p><p>• Provide status updates on projects and track progress with complete understanding of requirements and expectations while maintaining project milestones.</p><p>• Perform color tuning and material mastering to ensure consistency of colors and materials prior to production launch.</p><p>• Research new trends in automobile industry and interior colors and materials, report it to internal designers to assist them to forecast future design direction of North American vehicle production projects. </p><p>• Maintain and organize sample inventories and documents.</p>
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality.<br><br>Responsibilities:<br>• Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences.<br>• Provide timely feedback and coaching to improve team performance in sales and service.<br>• Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions.<br>• Partner with leadership to identify key training areas and implement improvement strategies.<br>• Analyze performance metrics and trends, delivering actionable insights to management.<br>• Cultivate a positive team environment that encourages growth and motivation.<br>• Ensure adherence to organizational standards and customer service best practices.<br>• Stay updated on industry trends and apply them to enhance training processes.<br>• Collaborate with cross-functional teams to optimize customer service operations.