<p>We are looking for a Salesforce Technical Analyst to join our team. In this position, you will play a vital role in supporting and enhancing the technologies used by our growing network. This role offers an excellent opportunity to apply your technical expertise, problem-solving skills, and collaborative mindset in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and troubleshooting for Salesforce applications, ensuring timely resolution of issues and adherence to service level agreements.</p><p>• Utilize ServiceNow and other tools to manage and track support requests effectively.</p><p>• Collaborate with team members to share knowledge, solve problems collectively, and foster a supportive working environment.</p><p>• Identify opportunities for process improvements and implement solutions to reduce recurring issues.</p><p>• Apply critical thinking to analyze and resolve technical challenges related to Salesforce, ensuring optimal system performance.</p><p>• Assist in the administration of Salesforce, including configuration, maintenance, and user support.</p><p>• Contribute to training initiatives, helping team members and end-users understand and utilize Salesforce functionalities.</p><p>• Stay updated with Salesforce developments and certifications, such as Salesforce Admin and Service Cloud, to continually enhance expertise.</p><p>• Prioritize tasks effectively, managing time efficiently to meet deadlines and deliver results.</p>
<p>We are looking for a Business Process Analyst to support process oversight, audit-focused activities, and paperless workflow initiatives within a health insurance environment. This contract position is fully remote and offers the opportunity to partner with teams that improve correspondence operations, strengthen controls, and enhance process performance. The role is well suited for someone who enjoys analyzing operational data, identifying patterns, and turning findings into practical business improvements.</p><p><br></p><p>Responsibilities:</p><p>• Maintain monitoring frameworks, audit support materials, and process documentation so business teams have clear guidance for ongoing operations.</p><p>• Evaluate current workflows from intake through completion, recommend stronger controls, and help refine end-to-end business procedures.</p><p>• Review operational and spreadsheet-based data to uncover trends, detect defects, and highlight opportunities for efficiency and quality gains.</p><p>• Investigate issues by performing root cause analysis, documenting findings, and partnering with stakeholders on corrective actions.</p><p>• Apply continuous improvement methods to implement practical enhancements that improve accuracy, consistency, and turnaround times.</p><p>• Track recurring process concerns, communicate risks and observations to appropriate partners, and support follow-up resolution efforts.</p><p>• Collaborate with cross-functional teams involved in correspondence and business operations to support paperless and modernization-related initiatives.</p><p>• Manage multiple assignments in a fast-moving environment while maintaining strong attention to detail and meeting established deadlines.</p>
<p>We are looking for an experienced Business Analyst. This role offers the opportunity to work with a global team and contribute to impactful projects.</p><p><br></p><p>Responsibilities:</p><p>• Analyze user requirements, workflows, and procedures to identify opportunities for automation or system improvement.</p><p>• Collaborate with stakeholders to assess system capabilities and recommend updates or enhancements.</p><p>• Oversee the testing, maintenance, and implementation of computer programs and systems.</p><p>• Provide training and guidance to staff and users to ensure effective utilization of systems and tools.</p><p>• Conduct interviews, surveys, or job observations to understand how data is processed and identify areas for optimization.</p><p>• Lead efforts to expand or modify systems to meet evolving business needs and improve workflows.</p><p>• Offer expert advice to clients on information processing and computation requirements.</p><p>• Deliver constructive feedback and mentorship to team members to support their growth and development.</p><p>• Facilitate communication within teams, ensuring alignment on project goals and deliverables.</p><p>• Ensure adherence to Agile Scrum methodologies in project execution.</p>