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3 results for Remote Customer Service Representative in Minneapolis, MN

Service Coordinator (MST/PST)

Saint Paul, MN
remote
Temporary / Contract
19.00 - 21.00 USD / Hourly
We are looking for a Service Coordinator (MUST BE LOCATED IN MST/PST) to support service coordination activities for a high-volume operation. This Long-term Contract position focuses on managing incoming service requests, coordinating technician schedules, and helping ensure customer commitments are met on time. The role is ideal for someone who thrives in a fast-paced environment, communicates effectively across teams, and can balance changing priorities while maintaining strong attention to detail. Responsibilities:• Manage a large volume of incoming service and corporate account requests, ensuring each work order is reviewed and routed accurately.• Adjust job details and appointment timing to align service duration with the scope of work and operational needs.• Coordinate scheduling for internal service teams first, then assign work to territory representatives when additional coverage is required.• Communicate with field personnel to confirm work orders are opened and closed properly while service is being completed on-site.• Dispatch technicians to customer locations based on urgency, availability, and service priority.• Monitor and update schedules to maximize team utilization while responding to customer demands and shifting field conditions.• Partner with operations teams to reschedule incomplete jobs caused by equipment availability issues or customer-related delays.• Track overdue requests and follow through to help ensure service activities are completed and closed within expected timeframes.• Support planning efforts for large corporate account rollouts by collaborating with operational leadership and coordinating schedule execution.• Work closely with field and area leadership to address service challenges, improve efficiency, and strengthen overall operational performance.
2026-09-01T19:53:48Z

Sales Quality Audit Representative

Eden Prairie, MN
remote
Temporary / Contract
16.00 - 19.00 USD / Hourly
We are looking for a detail-oriented Sales Quality Audit Representative to support agent readiness and sales operations for a long-term contract opportunity based in Eden Prairie, Minnesota. In this role, you will help manage key stages of the agent journey, maintain accurate status tracking, and partner with cross-functional teams to keep onboarding and readiness activities moving efficiently. The ideal candidate brings strong organizational skills, clear communication, and the ability to balance reporting, coordination, and process support in a fast-paced insurance environment. Responsibilities: • Partner with sales operations and talent teams to improve processes that strengthen agent readiness and support business goals. • Oversee administrative and coordination activities across the agent lifecycle, including onboarding, status changes, and separation tasks. • Assist with readiness programs by organizing credentialing steps, scheduling training activities, and monitoring performance-related milestones. • Provide guidance to stakeholders on onboarding procedures, credentialing requirements, and agent lifecycle status updates. • Maintain accurate documentation, update records promptly, and communicate changes or next steps to managers and agents in a timely manner. • Review operational information to identify needs, establish priorities, and recommend practical improvements. • Prepare recurring reports for leadership, including monthly updates on agent activity, progress, and operational trends. • Build productive working relationships with internal partners and external contacts to support efficient program execution. • Contribute to special assignments and ad hoc analysis as business needs evolve.
2026-09-04T12:28:35Z

Collections Specialist

Minneapolis, MN
remote
Temporary / Contract
18.00 - 19.00 USD / Hourly
We are looking for a Collections Specialist to support account resolution activities.This long-term contract opportunity is suited for someone who can communicate professionally, manage sensitive billing matters, and work effectively in a fast-paced branch environment. The position calls for sound judgment, strong follow-through, and the ability to navigate collection-related tasks across healthcare and operational systems. Responsibilities:• Manage outstanding accounts by reviewing balances, contacting appropriate parties, and driving timely resolution of payment issues.• Investigate billing and collection discrepancies, document account activity accurately, and maintain clear records for follow-up actions.• Work with internal teams and external stakeholders to address questions related to healthcare coverage, reimbursement, and account status.• Use available systems and digital tools, including video-based communication when needed, to support efficient account servicing and issue resolution.• Apply established collection procedures while meeting service expectations, compliance standards, and departmental turnaround goals.• Coordinate with offshore or cross-functional support partners to ensure account updates and escalations are handled consistently.• Monitor case progress, identify barriers to collection, and recommend next steps to improve recovery outcomes.• Support process-related activities tied to healthcare programs and payer environments, including TRICARE and HealthCare.gov-related account matters.
2026-09-15T15:53:41Z