<p>We’re looking for an IT Support Specialist who brings strong technical capability, solid customer service, and a willingness to learn within a fast‑moving environment. This role supports end users across multiple sites, handles a wide range of hardware and software issues, and contributes to ongoing infrastructure upgrades. Shift- 8:00PM – 4:30AM </p><p><strong>Primary Responsibilities</strong></p><p>• Serve as a point of contact for end‑user issues and drive them to resolution</p><p>• Troubleshoot hardware, software, network, and operating system problems</p><p>• Partner with Senior Support Specialists when issues require deeper technical expertise</p><p>• Collaborate with peers and IT leadership to understand workflows and support needs</p><p>• Provide remote assistance through standard corporate tools</p><p>• Maintain clear ticket documentation, steps taken, and final outcomes</p><p>• Assist in creating and updating internal knowledge base content</p><p>• Coordinate with team members to resolve escalations efficiently</p><p>• Participate in on‑call coverage when needed</p><p>• Support additional IT initiatives, deployments, and project-related tasks</p><p><strong>Technical Focus</strong></p><p>• Re-image and prepare laptops</p><p>• Support a predominantly Windows 11 environment</p><p>• Handle AD/Entra ID changes, including account updates and permission management</p><p>• Provide basic support for select internal custom applications</p><p>• Assist with Office 365 account administration</p><p>• Replace and configure hardware as required</p><p><br></p><p><br></p>
<p>The IT Support Specialist provides on‑site technical support for a key facility in Eden Prairie. </p><p><br></p><p>Essential Functions</p><p>• Provide technical support for end users in person, over the phone, and via remote tools</p><p>• Deliver hands‑on support for shop floor and operational technology equipment</p><p>• Resolve issues directly or escalate following defined processes</p><p>• Install, configure, and maintain hardware and software on IT and shop floor equipment</p><p>• Troubleshoot and escalate general hardware and software issues</p><p>• Image and enroll PCs according to corporate standards</p><p>• Perform basic Active Directory tasks such as password resets</p><p>• Provide training to end users on hardware and software</p><p>• Set up new employee PCs and support onboarding activities</p><p>• Manage Windows security settings and local vulnerabilities, act as onsite contact for cyber incident remediation</p><p>• Purchase and provision IT supplies as needed</p><p>• Assist users with local data backups</p><p>• Participate in IT audits and provide required documentation</p><p>• Work with third‑party vendors for proof‑of‑concepts, procurement, and issue resolution</p><p>• Provide remote‑hands support to regional and global level 2 and level 3 Infrastructure and Network Engineers</p><p><br></p><p><br></p>
<p>The Part-Time Ariba Support Analyst provides day‑to‑day functional and technical support for SAP Ariba, helping ensure stable operations and strong adoption across procurement processes. This role supports sourcing, contracting, procure‑to‑pay, and supplier lifecycle functions, with a focus on issue resolution, system optimization, and continuous operational improvement. This role blends technical system support with business process knowledge. The contractor will help ensure the Ariba platform runs smoothly and maximizing the value of procurement operations.</p><p>Key Responsibilities</p><p>• Provide functional and administrative support for SAP Ariba modules including Sourcing, Contracts, Buying/Invoicing, and Supplier Lifecycle Performance</p><p>• Serve as a point of contact for production issues, troubleshooting and resolving application and user‑reported problems</p><p>• Monitor system performance and respond to incidents to maintain platform stability and reliability</p><p>• Partner with procurement and business users to support day‑to‑day process execution and usability</p><p>• Identify opportunities to improve efficiency and system performance, applying Lean and best‑practice concepts</p><p>• Stay current on SAP Ariba enhancements, product updates, and evolving procurement practices</p><p><br></p><p>Interested candidates should submit resumes to sally.lander@roberthalf(.com)</p><p><br></p>
<p>Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.</p><p>What You’ll Do</p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects</p><p>• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets</p><p>• Use Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features such as case management and automation</p><p>• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions</p><p>• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency</p><p><br></p><p>Interested?</p><p>Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.</p>
***100% onsite, Monday-Friday, in Gaylord, MN**** <br> Robert Half has a client with a permanent opening on their desktop support team in their Gaylord, Minnesota location. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to provide vital IT support across both office and production environments. The ideal candidate will possess strong technical skills, a proactive approach to problem-solving, and the ability to deliver outstanding customer service. <br> Responsibilities: • Offer daily IT support to users in office and manufacturing settings, ensuring minimal disruption to operations. • Standard Windows 10/11 and Office 365 environment for tier 1 & 2 support. • Monitor, log, and resolve technical issues using the Service Management system. • Analyze recurring problems, determine root causes, and implement effective long-term solutions. • Provide detail-oriented and courteous customer support to both internal and external stakeholders. • Configure, deploy, and maintain enterprise endpoint devices to ensure operational efficiency. • Conduct regular system maintenance and adhere to established IT policies and procedures. • Stay adaptable to evolving priorities and emerging technologies in a fast-paced environment. • Assist with creating and managing IT-related budgets to support organizational needs. • Travel domestically up to 10% to provide onsite support when required. <br> ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.
<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.</p><p>• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.</p><p>• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.</p><p>• Address and resolve hardware and software issues through effective troubleshooting strategies.</p><p>• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.</p><p>• Administer Active Directory accounts and permissions, supporting user access control.</p><p>• Assist in managing PC hardware and peripherals, ensuring optimal performance.</p><p>• Deliver exceptional customer service while effectively communicating solutions to users.</p><p>• Document technical procedures and solutions to maintain a knowledge base for the team.</p>
<p>As an ERP Application Analyst, you will be responsible for supporting, enhancing, and optimizing our Microsoft Dynamics 365 (D365) environment. This position ensures the stability, integrity, and efficient operation of ERP systems that support core business functions across finance, supply chain, manufacturing, and operations. You will serve as a liaison between business stakeholders and technical teams, translating business requirements into functional specifications, configuring the system, and supporting users through training and issue resolution. You will also play a key role in system upgrades, new module implementations, and continuous improvement initiatives, applying best practices in ERP governance and change management. Additionally, you will oversee process, policy and training documentation to ensure integrity of the system and the data within.</p><p><br></p><ul><li><strong>ERP System Support & Maintenance</strong></li><li>Provide day-to-day support for D365 users across multiple business units.</li><li>Troubleshoot and resolve functional and technical issues, escalating to vendor partners as needed.</li><li>Monitor system performance and ensure data integrity and security.</li><li><strong>Business Analysis & Requirements Gathering</strong></li><li>Collaborate with business stakeholders to understand operational needs and translate them into system requirements.</li><li>Conduct gap analyses and propose solutions to improve business processes using D365 capabilities.</li><li>Document functional specifications, workflows, and use cases.</li><li><strong>System Configuration & Enhancements</strong></li><li>Configure D365 modules (e.g., Finance, Supply Chain, Manufacturing, Procurement) to meet business requirements.</li><li>Support the development and testing of customizations, workflows, and reports.</li><li>Participate in system upgrades, patching, and new module rollouts.</li><li><strong>Training & User Enablement</strong></li><li>Develop training materials and deliver user training sessions.</li><li>Promote user adoption and ensure consistent use of ERP best practices.</li><li>Serve as a subject matter expert (SME) for D365 functionality.</li><li><strong>Project Participation</strong></li><li>Contribute to ERP-related projects, including new implementations, integrations, and process improvements.</li><li>Work closely with project managers, developers, and external consultants to deliver solutions on time and within scope.</li><li>Assist in testing, validation, and deployment of new features and enhancements.</li><li><strong>Data & Reporting</strong></li><li>Support data migration, cleansing, and validation activities.</li><li>Develop and maintain reports and dashboards using Power BI or D365 reporting tools.</li><li>Ensure compliance with data governance and reporting standards.</li><li><strong>Compliance & Documentation</strong></li><li>Maintain system documentation, including configuration guides, process flows, and support procedures.</li><li>Ensure compliance with internal controls, audit requirements, and regulatory standards.</li></ul><p><br></p>
<p>We are looking for an experienced analyst to join our team. This role is responsible for shaping, enhancing, and advocating for the end-to-end consumer experience across digital and telephonic channels within pharmacy benefit and healthcare services. Leverage Voice-of-the-Customer insights, operational data, and market research to identify experience gaps and define strategic improvements aligned to business priorities.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead experience analytics and research by analyzing Voice of Customer data, surveys, market research, and operational insights to identify consumer pain points and improvement opportunities.</li><li>Define measurable success metrics to evaluate outcomes and effectiveness of experience initiatives, supporting retention, satisfaction, and growth.</li><li>Partner cross-functionally with senior leaders across Operations and Capability teams to align experience strategies with annual and long-term business objectives.</li><li>Translate consumer needs into clear business and system requirements, developing data-driven business cases aligned to P& L priorities.</li><li>Design and optimize end-to-end consumer experiences across channels to ensure seamless, consistent interactions.</li><li>Visualize and communicate complex journeys, insights, and recommendations through presentations, journey maps, and process documentation tailored to diverse stakeholder audiences.</li></ul>
We are looking for a dedicated Sr. Financial Analyst to join our team in Bloomington, Minnesota. In this long-term contract position, you will play a vital role in enhancing corporate financial reporting processes, ensuring data accuracy, and driving automation initiatives. This is an excellent opportunity for an experienced, detail-oriented individual to make an impact through technical expertise and process improvements.<br><br>Responsibilities:<br>• Prepare and analyze financial statements, including technical aspects of cash flow statements and other reports.<br>• Write technical memos as needed to support financial reporting processes.<br>• Oversee month-end close activities, including journal entries, reconciliations, and data validation.<br>• Utilize tools such as Adaptive Planning, BlackLine, and Anaplan to optimize reporting systems and workflows.<br>• Automate manual processes to improve efficiency in reconciliation, journal entries, and data uploads.<br>• Collaborate with IT and finance teams to identify improvements, streamline processes, and enhance system utilization.<br>• Assist in replacing legacy databases and manual reporting systems with scalable solutions.<br>• Contribute to the rollout and advanced use of BlackLine modules for transaction matching and reconciliation.<br>• Support continuous improvement initiatives by identifying root causes of inefficiencies and implementing best practices.<br>• Promote a culture of systems thinking to enable team members to focus on analytical and value-driven tasks.
<p>We are looking for an experienced Enterprise Applications Manager to oversee and enhance the organization’s portfolio of enterprise systems within a manufacturing environment. This role requires strong leadership and technical expertise to ensure the seamless operation and optimization of business-critical applications, such as ERP systems, CRM platforms, shop-floor integrations, and reporting tools. The ideal candidate will drive digital transformation, maintain compliance standards, and collaborate with cross-functional teams to support operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a strategic roadmap for enterprise applications that aligns with the needs of manufacturing, supply chain, engineering, and commercial operations.</p><p>• Identify and execute opportunities for automation, process improvement, and technology upgrades within production workflows.</p><p>• Administer, enhance, and optimize Infor LN Cloud ERP to support processes such as production planning, inventory management, procurement, and financial integration.</p><p>• Oversee integrations between enterprise systems like Salesforce, shop-floor technologies, and quality management platforms to ensure seamless data flow and operational efficiency.</p><p>• Manage onshore and offshore teams for system development, testing, and deployment while ensuring minimal disruptions to production workflows.</p><p>• Monitor and maintain the performance of shop-floor connected applications, including scanners, terminals, and production interfaces.</p><p>• Ensure the accuracy and consistency of master data across engineering, supply chain, and production systems.</p><p>• Establish and enforce SLAs with offshore vendors, ensuring timely resolution of production-critical issues and alignment with business priorities.</p><p>• Lead root-cause analysis for system issues and implement corrective actions to enhance uptime and reliability.</p><p>• Maintain documentation, training materials, and process maps to support system users and ensure compliance with change control protocols.</p>
<p>We are looking for a detail-oriented Senior Payroll Specialist to join our client's team in Saint Paul, Minnesota. This is a long-term contract position offering the opportunity to contribute to payroll operations while enhancing your skills in a dynamic environment. The ideal candidate will excel in managing payroll processes, ensuring compliance, and supporting various reporting tasks.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage full-cycle payroll processes to ensure timely and accurate payments.</p><p>• Audit and validate union reporting data to maintain compliance with applicable regulations.</p><p>• Prepare and file local and quarterly tax returns in accordance with legal requirements.</p><p>• Reconcile payroll accounts to ensure accuracy and resolve discrepancies.</p><p>• Provide support for year-end reporting tasks, including preparation of necessary documentation.</p><p>• Assist with ad-hoc projects and reporting requests to support the payroll department.</p><p>• Collaborate with team members to enhance payroll system functionality and efficiency.</p><p>• Maintain up-to-date knowledge of payroll laws and regulations to ensure compliance.</p><p>• Support system-related tasks during updates or conversions to streamline payroll operations.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
<p><strong>Position Summary</strong></p><p>A leading financial services organization is seeking a Senior IT Service Delivery Manager to drive production stability and delivery execution for the ACH / PEP platform. This role serves as the single point of ownership for mission‑critical payment systems and leads an Agile Kanban team of mainframe developers, BSAs, and QA resources.</p><p>The ideal candidate brings strong PEP knowledge, deep mainframe experience, and the ability to operate in a fast-paced, multi‑tasking environment while guiding teams and partnering with stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the single point of accountability for ACH applications within the payments technology organization.</li><li>Lead teams responsible for production support and delivery of roadmap initiatives.</li><li>Drive effective incident management, root cause analysis, SLA compliance, and system stability improvements.</li><li>Manage and prioritize the technical backlog, including resource planning and dependency management.</li><li>Partner with business stakeholders to balance run-the-business and change-the-business priorities.</li><li>Build and maintain strong relationships with internal stakeholders and external vendors; hold vendors accountable for quality, delivery, and documentation.</li><li>Collaborate with Infrastructure, Operations, and interfacing system teams to ensure end‑to‑end reliability.</li><li>Provide leadership, coaching, and direction to team members.</li><li>Operate effectively in a fast-paced environment and confidently lead the team through competing priorities.</li></ul><p><br></p>
<p>We are looking for a dynamic and detail-oriented Data Governance Lead to join our team. In this role, you will play a pivotal part in ensuring the effective management, security, and organization of our data assets. You will work closely with cross-functional teams to develop and implement data governance standards, policies, and best practices, driving value and compliance across the organization. This is an exciting opportunity to contribute to a progressive healthcare environment while leveraging cutting-edge technologies.</p><p><br></p><p>Responsibilities:</p><p>• Define and maintain data governance policies and standards to support multiple data domains across the organization.</p><p>• Lead collaboration efforts with data stewards, data owners, and other stakeholders to ensure data quality, security, and compliance.</p><p>• Oversee the implementation and execution of data governance tools, such as Profisee, Azure Databricks Unity Catalog, and Microsoft Purview.</p><p>• Develop and deliver training materials and guidance in partnership with the Learning and Development team to improve data governance understanding.</p><p>• Monitor and measure the effectiveness of the data governance program, reporting on key metrics and program maturity.</p><p>• Collaborate with data engineering and analytics teams to ensure data consistency and support analytical needs.</p><p>• Provide oversight for asset management initiatives, ensuring adherence to data standards and policies.</p><p>• Drive the adoption of data governance best practices and promote awareness of its importance throughout the organization.</p><p>• Manage vendor relationships to ensure the successful execution of data governance-related tooling development.</p><p>• Evaluate and enforce compliance with internal and external data regulations and requirements.</p>
We are seeking a motivated and detail-oriented Operations Support team member to join our group in Eden Prairie, Minnesota. This long-term contract position involves managing a variety of operational tasks to ensure smooth order processing and exceptional customer satisfaction. With mentorship and guidance, you will play a vital role in addressing operational challenges and improving processes in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Utilize technology and established processes to identify operational issues and collaborate with team members to resolve roadblocks.<br>• Build strong working relationships with internal teams and external partners to coordinate product pricing, transportation, and informational needs across multiple accounts.<br>• Manage and plan order activities with accuracy, ensuring all tasks are completed effectively within the operating systems.<br>• Coordinate order-related tasks, such as tracking shipments, handling exceptions, reconciling inventory, forecasting replenishments, and resolving claims or credits.<br>• Address and resolve issues with exception orders by collaborating with clients, service providers, distribution and product supply partners, and other stakeholders.<br>• Maintain accurate item-level data in company systems, including pack sizes, pricing, and product descriptions.<br>• Identify and mitigate service failures, such as late deliveries, to minimize disruptions to customer operations.<br>• Deliver exceptional customer service by responding promptly and professionally to inquiries from external parties.<br>• Communicate operational updates and business status to team members in a clear and concise manner.<br>• Support team objectives and operational targets while contributing to continuous process improvements.
We are looking for an experienced and forward-thinking IT Manager to oversee the technology systems at our non-profit organization in Minneapolis, Minnesota. In this role, you will ensure the reliability, security, and effectiveness of both administrative and instructional technology systems. You will collaborate with leadership, faculty, and staff to develop and implement strategic plans that enhance technology integration and support the organization's mission of innovation and excellence.<br><br>Responsibilities:<br>• Oversee the planning, implementation, and maintenance of campus-wide technology systems, including network infrastructure, data systems, and cloud-based platforms.<br>• Ensure the highest levels of system availability, reliability, and security to support organizational operations.<br>• Collaborate with leadership and faculty to align technology initiatives with long-term strategic goals.<br>• Manage and support Apple devices such as Mac, iPad, and Apple TV in an educational or enterprise environment.<br>• Administer Mobile Device Management (MDM) platforms, including Jamf Pro, Veracross, Canvas, and Intune.<br>• Provide guidance and technical support for integrating technology into classroom instruction.<br>• Develop and implement policies and procedures to enhance the effectiveness and security of technology systems.<br>• Coordinate training and resources for staff and faculty to ensure effective use of technology tools.<br>• Monitor and address emerging trends and advancements in technology to continually improve systems.<br>• Foster collaboration among departments to ensure technology solutions meet diverse needs.
