<p>We are looking for an experienced Epicor ERP Integration Manager. In this role, you will lead the design, development, and maintenance of integrations between Epicor ERP systems and external platforms, ensuring efficient and seamless data exchange. </p><p><br></p><p>Responsibilities:</p><p>• Design, develop, test, and implement integrations between Epicor ERP systems (Epicor 10 or later) and third-party platforms using RESTful APIs and structured data formats.</p><p>• Collaborate with stakeholders to gather requirements, define technical specifications, and translate business needs into scalable integration solutions.</p><p>• Develop and maintain customizations, business process management (BPMs), and Epicor extension logic to support data flows and external connectivity.</p><p>• Ensure real-time or batch-based data synchronization with external systems, such as financial platforms, using Epicor tools and custom scripting.</p><p>• Document integration processes, prepare test data, and implement effective error-handling and debugging strategies.</p><p>• Support business unit migrations to Epicor, aligning integration points and optimizing business process touchpoints.</p><p>• Provide technical guidance and training to internal teams on Epicor APIs, integration strategies, and data architecture.</p><p>• Troubleshoot and resolve issues related to system integrations, ensuring reliability and performance.</p><p>• Collaborate on cross-functional IT initiatives to enhance enterprise-wide integration capabilities.</p>
We are looking for an experienced Business Analyst to join our team in Minneapolis, Minnesota, on a Contract to permanent basis. In this role, you will work closely with stakeholders, cross-functional teams, and third-party vendors to analyze business processes and define requirements that drive impactful solutions. This position offers the opportunity to contribute to strategic initiatives while supporting customer projects and system integrations.<br><br>Responsibilities:<br>• Collaborate with stakeholders, developers, and vendors to gather, analyze, and document business processes and requirements.<br>• Work alongside Product Managers to define features, refine solutions, and ensure business objectives are met.<br>• Facilitate decisions across diverse stakeholder groups by developing a deep understanding of complex business domains.<br>• Break down features into actionable user stories and tasks to support backlog refinement and development.<br>• Identify risks, dependencies, and process gaps, proactively communicating them to relevant teams.<br>• Translate business needs into detailed user stories and acceptance criteria, ensuring solutions meet expectations.<br>• Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives, to maintain project momentum.<br>• Assist with testing efforts by creating and executing test cases, collaborating with QA teams to ensure quality.<br>• Monitor and administer configuration changes and enhancements for system integrations, including EDI and cXML transactions.<br>• Provide customer support for system processes, ensuring successful transaction processing and compliance with release levels.
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
