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10 results for Customer Success Manager in Minneapolis, MN

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
15 - 20 USD / Hourly
Position SummaryWe are seeking a customer-focused and professional Customer Service Representative to join our team. The ideal candidate is passionate about delivering exceptional service, resolving customer inquiries efficiently, and building positive relationships with customers. This role serves as a key point of contact for customers and plays an important role in maintaining customer satisfaction and loyalty.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and issues in a timely and empathetic manner.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Document customer interactions and maintain records in the company’s customer relationship management (CRM) system.</li><li>Process orders, returns, exchanges, and account updates as needed.</li><li>Collaborate with internal teams to ensure customer concerns are addressed effectively.</li><li>Follow established service standards and company policies.</li><li>Identify opportunities to improve customer experiences and provide feedback to management.</li><li>Meet established performance metrics, including response times, quality standards, and customer satisfaction goals.</li></ul>
2026-07-06T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Job SummaryWe are seeking a friendly, professional, and solutions-oriented Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, process requests, and deliver an excellent customer experience. The ideal candidate has strong communication skills, attention to detail, and a commitment to providing outstanding support.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer issues related to orders, billing, products, or services</li><li>Maintain accurate customer records and update information in CRM systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Process returns, refunds, exchanges, and service requests</li><li>Provide product and service information to customers</li><li>Follow up with customers to ensure issues are resolved</li><li>Meet individual and team performance goals for response time, quality, and customer satisfaction</li></ul>
2026-07-01T00:00:00Z

Customer Service Representative

Hudson, WI
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for an organized Administrative Coordinator to support daily operations and deliver responsive service to both internal teams and external customers. This contract position is ideal for someone who can balance administrative tasks, document processing, and customer communication while maintaining accuracy and consistency. The role requires strong coordination skills, confidence handling service issues, and comfort working with digital tools in a fast-paced environment. Responsibilities: • Serve as a primary point of contact for incoming questions and requests, providing attentive and timely support to staff, clients, and partners. • Handle challenging customer interactions with patience and sound judgment, working to resolve concerns and create positive outcomes. • Manage a variety of office support duties such as preparing mail, scanning records, processing documents, entering data, and maintaining organized digital files. • Review and complete forms within company systems, ensuring information is accurate, current, and properly recorded. • Assist with accounts receivable activities by checking service authorizations for completeness, identifying discrepancies, and coordinating follow-up corrections. • Support scheduling, calendar coordination, and related administrative activities to help maintain efficient team workflows. • Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to track information, prepare documentation, and support daily operations. • Follow company policies, regulatory expectations, and established procedures while maintaining confidentiality and consistent documentation standards.
2026-06-25T00:00:00Z

Customer Service Representative

Hudson, WI
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-06-30T00:00:00Z

Customer Service Representative

Minneapolis, MN
remote
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a Customer Service Representative to support a higher education organization in Minneapolis, Minnesota. This Long-term Contract position focuses on creating a positive experience for prospective students, applicants, and learners through high-volume phone and chat interactions. The person in this role will help connect individuals with the right resources, answer inquiries effectively, and contribute to a responsive, service-focused team environment. Responsibilities: • Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in learning more about available programs and services. • Respond to incoming phone and chat inquiries in a detail-oriented, approachable manner that creates a strong first impression. • Assess each interaction carefully to identify individual needs and direct prospects, applicants, or learners to the most appropriate department or team member. • Participate in a variety of communication campaigns based on organizational priorities and changing business needs. • Manage a fast-paced daily workload that may include a large number of calls while maintaining accuracy, efficiency, and service quality. • Provide timely support to prospective students, current applicants, and learners by addressing questions and helping them navigate next steps. • Complete assigned administrative support duties and maintain organized, accurate records related to customer interactions. • Collaborate with team members by sharing effective service approaches and contributing to consistent customer support practices.
2026-07-09T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join a team in Minneapolis, Minnesota. This position focuses on delivering responsive support to customers and agents, handling policy-related requests, and ensuring service issues are addressed with care and accuracy. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage administrative tasks efficiently in a fast-paced insurance environment. Responsibilities:• Address customer questions, concerns, and disputes promptly while working toward accurate and satisfactory resolutions.• Communicate policy details, product information, and claim or service updates clearly to customers and agency partners.• Prepare and process insurance-related documentation, including coverage changes, beneficiary updates, confirmation notices, certificates, and invoice corrections.• Enter and update information in internal records to support accurate account maintenance and policy administration.• Review submitted paperwork for completeness and follow up as needed to ensure timely processing.• Maintain organized files and documentation to support compliance, service continuity, and record accuracy.
2026-07-07T00:00:00Z

Client Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience. Responsibilities:• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.• Guide new customers through the onboarding process and provide clear updates as they move through service setup.• Review and respond to password reset requests and other support tickets within established response expectations.• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction
2026-06-18T00:00:00Z

IN PERSON Customer Service Representative

Lakeland, MN
onsite
Temporary / Contract
19 - 21 USD / Hourly
Job SummaryWe are seeking a professional, friendly, and dependable In-Person Customer Service Representative to join our team. In this role, you will greet customers, answer questions, resolve concerns, and provide support in a face-to-face environment. The ideal candidate is a strong communicator who enjoys helping people and creating a positive customer experience. Based on general knowledge.Key Responsibilities<ul><li>Welcome and assist customers in person with professionalism and courtesy</li><li>Answer questions about products, services, policies, and procedures</li><li>Resolve customer concerns efficiently and escalate complex issues when needed</li><li>Process transactions, returns, exchanges, or service requests accurately</li><li>Maintain customer records and update information in company systems</li><li>Coordinate with internal departments to ensure timely service and issue resolution</li><li>Keep the front desk, lobby, or service area organized and presentable</li><li>Follow company procedures and service standards during all customer interactions</li></ul>
2026-07-01T00:00:00Z

Overnight/3rd Shift Customer Service Representative

Eagan, MN
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for an Overnight/3rd Shift Customer Service Representative to support a busy logistics operation in Eagan, Minnesota. This Long-term Contract position is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring orders are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while delivering dependable service and maintaining strong attention to detail. Responsibilities:• Respond to incoming customer calls with professionalism, providing clear information and timely support for service-related questions.• Assist customers with troubleshooting concerns, ensuring all details are recorded accurately in company systems.• Manage a steady flow of inbound and outbound communications to resolve issues, confirm information, and support customer needs.• Address customer concerns efficiently by identifying solutions, following established procedures, and escalating complex matters when necessary.• Maintain accurate records of customer interactions, updates, and order activity to support operational visibility.• Coordinate with internal teams to help ensure customer requests are handled promptly and service expectations are met.
2026-07-09T00:00:00Z

Call Center Specialist

Hudson, WI
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Call Center Specialist to join our team in Hudson, Wisconsin in a contract-to-permanent capacity. This role is ideal for someone who combines strong customer support skills with administrative accuracy and can confidently manage inbound inquiries, documentation, and follow-up tasks. The position supports both internal teams and external clients, requiring clear communication, sound judgment, and a consistent, service-focused approach. Responsibilities: • Respond to incoming calls and client inquiries with care, providing timely assistance to both internal partners and external customers. • Calm tense interactions by listening carefully, addressing concerns constructively, and guiding callers toward practical resolutions. • Handle day-to-day administrative work such as preparing mailings, scanning records, faxing documents, and entering information into company systems. • Review, complete, and update forms and related documentation with close attention to accuracy and processing requirements. • Assist accounts receivable activities by checking service authorizations, identifying discrepancies, and coordinating corrections with appropriate representatives. • Maintain organized digital records and support document workflows using tools such as Adobe and DocuSign. • Coordinate scheduling and other workflow-related tasks to help keep team operations efficient and on track. • Follow company policies, legal standards, and established procedures while completing assigned work. • Strengthen job knowledge through ongoing training and skill development opportunities.
2026-07-01T00:00:00Z