<p>Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment where you will provide Salesforce application support to customers.</p><p><br></p><p> </p><p><strong>What You’ll Do</strong></p><ul><li>Provide front-line technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow.</li><li>Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects.</li><li>Manage user and license administration for a Salesforce organization with 1000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets.</li><li>Use tools like Apsona, Dataloader, and Workbench to import, update, and export data.</li><li>Support Salesforce Service Cloud features including case management and automation processes.</li><li>Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions.</li><li>Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency.</li></ul><p><br></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
<p>We are looking for an experienced Business Analyst/Scrum Master to lead the delivery of high-quality data products within the manufacturing industry. This long-term contract position is based in Bayport, Minnesota, and requires close collaboration with business and IT stakeholders to align product delivery with strategic goals. The ideal candidate will excel in driving Agile practices, ensuring quality standards, and fostering team growth and collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the Business Product Owner to prioritize and refine the team backlog, aligning tasks with business objectives and strategic goals.</p><p>• Develop and implement sprint goals, delivery plans, and milestones while ensuring timely execution.</p><p>• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives, while promoting continuous improvement.</p><p>• Address obstacles that may hinder team progress and encourage seamless collaboration and adherence to Scrum principles.</p><p>• Communicate consistently with stakeholders to ensure transparency regarding sprint progress, backlog updates, and strategic adjustments.</p><p>• Lead cross-functional planning and prioritization meetings to respond to evolving market and customer needs.</p><p>• Define quality standards and perform regular reviews to maintain high levels of product delivery performance.</p><p>• Identify and mitigate risks throughout the delivery lifecycle, including the development of contingency plans.</p><p>• Provide mentorship and guidance to team members, supporting their growth and enhancing team dynamics.</p><p>• Share best practices and insights related to product releases and updates, ensuring alignment with organizational goals.</p>
<p>We are looking for a skilled Salesforce Systems Analyst to join our team in Woodbury Minnesota. In this role, you will bridge the gap between technical expertise and business needs, ensuring seamless collaboration and effective system solutions. Your work will involve analyzing requirements, configuring Salesforce systems, and supporting organizational adoption of new functionalities.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business stakeholders to gather, document, and refine business requirements.</p><p>• Evaluate functional requirements and contribute to the creation of business cases for system and process improvements.</p><p>• Oversee the complete software development lifecycle, including analysis, development, testing, deployment, and post-implementation support.</p><p>• Develop clear and detailed system specifications for change requests and new functionalities, ensuring efficient delivery by external developers.</p><p>• Test and validate new system developments to guarantee quality and alignment with business needs.</p><p>• Provide user support for Salesforce reports and dashboards, including access management through incident management tools like ServiceNow.</p><p>• Facilitate the adoption of Salesforce updates and enhancements across the organization.</p><p>• Ensure integration with other tools, such as Field Service, SightCall, and Butler PDF</p>
<p>We are looking for an experienced Systems Engineer. In this role, you will play a key part in managing and optimizing IT systems, with a focus on Active Directory, Microsoft Windows Server, and Citrix technologies. Based in Saint Paul, Minnesota, this position offers the opportunity to contribute to critical systems infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain Active Directory environments, ensuring optimal performance and security.</p><p>• Manage Microsoft Windows Server systems, including installation, configuration, and troubleshooting.</p><p>• Oversee Azure Active Directory integration to support cloud-based identity management.</p><p>• Implement and maintain Citrix technologies to enhance virtual desktop and application delivery.</p><p>• Configure and manage Microsoft Exchange systems to ensure reliable email communication.</p><p>• Monitor system performance and proactively address issues to minimize downtime.</p><p>• Collaborate with cross-functional teams to design and implement IT solutions.</p><p>• Develop and maintain technical documentation for systems and processes.</p><p>• Ensure compliance with industry standards and security protocols.</p><p>• Provide technical support and expertise to resolve complex system-related issues.</p>
We are looking for an experienced ERP/CRM Architect to join our team on a long-term contract basis in Minneapolis, Minnesota. In this role, you will play a pivotal part in defining and implementing architectural solutions for Dynamics Customer Engagement (CE) and Power Platform. This position offers the opportunity to collaborate with cross-functional teams to design and deliver innovative solutions within the financial services industry.<br><br>Responsibilities:<br>• Develop and oversee the high-level architecture and strategic roadmap for Dynamics CE and Power Platform.<br>• Design and implement schema structures, data flows, and custom workflows leveraging Power Automate.<br>• Lead the selection and integration of tools across SharePoint and other third-party systems.<br>• Collaborate closely with project managers and development teams during both discovery and build phases.<br>• Assess and recommend strategies for migrating from Salesforce to Dynamics CE.<br>• Ensure adherence to architecture standards and best practices throughout the development lifecycle.<br>• Provide technical guidance on server virtualization, enterprise storage, and DevOps practices.<br>• Establish and manage Group Policy Objects (GPO) to support system functionality.<br>• Conduct evaluations of tools and technologies to ensure optimal solutions for business needs.
