<p>Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment where you will provide Salesforce application support to customers.</p><p><br></p><p> </p><p><strong>What You’ll Do</strong></p><ul><li>Provide front-line technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow.</li><li>Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects.</li><li>Manage user and license administration for a Salesforce organization with 1000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets.</li><li>Use tools like Apsona, Dataloader, and Workbench to import, update, and export data.</li><li>Support Salesforce Service Cloud features including case management and automation processes.</li><li>Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions.</li><li>Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency.</li></ul><p><br></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
<p>We are looking for an experienced Business Analyst/Scrum Master to lead the delivery of high-quality data products within the manufacturing industry. This long-term contract position is based in Bayport, Minnesota, and requires close collaboration with business and IT stakeholders to align product delivery with strategic goals. The ideal candidate will excel in driving Agile practices, ensuring quality standards, and fostering team growth and collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the Business Product Owner to prioritize and refine the team backlog, aligning tasks with business objectives and strategic goals.</p><p>• Develop and implement sprint goals, delivery plans, and milestones while ensuring timely execution.</p><p>• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives, while promoting continuous improvement.</p><p>• Address obstacles that may hinder team progress and encourage seamless collaboration and adherence to Scrum principles.</p><p>• Communicate consistently with stakeholders to ensure transparency regarding sprint progress, backlog updates, and strategic adjustments.</p><p>• Lead cross-functional planning and prioritization meetings to respond to evolving market and customer needs.</p><p>• Define quality standards and perform regular reviews to maintain high levels of product delivery performance.</p><p>• Identify and mitigate risks throughout the delivery lifecycle, including the development of contingency plans.</p><p>• Provide mentorship and guidance to team members, supporting their growth and enhancing team dynamics.</p><p>• Share best practices and insights related to product releases and updates, ensuring alignment with organizational goals.</p>
<p>We are looking for a skilled Salesforce Systems Analyst to join our team in Woodbury Minnesota. In this role, you will bridge the gap between technical expertise and business needs, ensuring seamless collaboration and effective system solutions. Your work will involve analyzing requirements, configuring Salesforce systems, and supporting organizational adoption of new functionalities.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business stakeholders to gather, document, and refine business requirements.</p><p>• Evaluate functional requirements and contribute to the creation of business cases for system and process improvements.</p><p>• Oversee the complete software development lifecycle, including analysis, development, testing, deployment, and post-implementation support.</p><p>• Develop clear and detailed system specifications for change requests and new functionalities, ensuring efficient delivery by external developers.</p><p>• Test and validate new system developments to guarantee quality and alignment with business needs.</p><p>• Provide user support for Salesforce reports and dashboards, including access management through incident management tools like ServiceNow.</p><p>• Facilitate the adoption of Salesforce updates and enhancements across the organization.</p><p>• Ensure integration with other tools, such as Field Service, SightCall, and Butler PDF</p>
<p>We are looking for an experienced IT Project Manager to oversee and drive a variety of technology projects. This role requires a blend of project management expertise, business analysis capabilities, and technical support knowledge. </p><p><br></p><p>Responsibilities:</p><p>• Lead end-to-end IT projects, ensuring they are completed on time, within scope, and on budget.</p><p>• Develop and maintain comprehensive project plans, timelines, and progress documentation.</p><p>• Collaborate with business stakeholders to identify and translate requirements into actionable project deliverables.</p><p>• Facilitate workshops and process mapping sessions to align teams on goals and solutions.</p><p>• Coordinate efforts between internal teams and external vendors to ensure seamless project execution.</p><p>• Provide technical support and troubleshooting for system implementations and upgrades.</p><p>• Serve as a liaison between business users and technical teams, ensuring clear communication and issue resolution.</p><p>• Contribute to IT strategy by identifying opportunities for system and process improvements.</p><p>• Stay informed about emerging technologies and recommend innovative solutions.</p><p>• Support IT infrastructure projects as needed to align with organizational objectives.</p>
