<p>We are currently seeking a dedicated and experienced Customer Service Representative based in Blaine, Minnesota, United States. This role provides an opportunity to join our team in a dynamic and fast-paced environment. The primary function of this role is to manage a wide variety of customer inquiries, disputes, and complaints while acting as a liaison within the organization to ensure we exceed customer expectations.</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Process and manage a diverse range of customer inquiries related to transactions, products, and services</p><p>• Handle disputes and customer complaint resolution effectively and professionally</p><p>• Coordinate with various internal departments such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery of products</p><p>• Serve as a liaison for technical support and provide basic technical assistance pertaining to products and services</p><p>• Receive order information via various means such as phone, web portals, email, regional sales, and enter required information into the operating system</p><p>• Follow up as needed to clarify order information, pricing, and shipping methods</p><p>• Manage documentations efficiently</p><p>• Use Microsoft Office Suite (Word, Excel, Outlook) proficiently for various tasks</p><p>• Prioritize and multitask numerous daily activities effectively</p><p>• Display excellent interpersonal, verbal, and written communication skills</p><p>• Handle technical problems and offer solutions</p><p>•Spanish language skills as needed for customer service is a plus.</p>
We are looking for a dedicated Customer Service Representative with strong dispatching skills to join our team in Plymouth, Minnesota. In this role, you will focus on coordinating service calls, managing schedules, and ensuring smooth communication between customers and technicians. This is a long-term contract position offering an opportunity to work in a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Handle incoming customer calls, including urgent situations, follow-ups, and service inquiries.<br>• Schedule and coordinate service calls to ensure timely responses.<br>• Generate and manage dispatch tickets for service requests.<br>• Assign service technicians to specific calls and provide post-call debriefs.<br>• Update technician schedules and availability in the system.<br>• Maintain and organize the dispatch board to track daily activities.<br>• Anticipate and plan workloads to optimize team efficiency.<br>• Provide technicians with relevant information and support as needed.<br>• Monitor and update new and existing service tickets within the system.
<p>We are seeking a proactive and detail-oriented Customer Service Representative with technology support experience to join our team. You will provide top-tier customer service while assisting clients with basic technology issues and navigating digital platforms.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, or chat, delivering exceptional service and timely solutions.</li><li>Troubleshoot basic technology or system issues, guide users through CRM platforms, and escalate complex technical concerns as needed.</li><li>Support AI and automation initiatives and contribute to process improvements across customer service operations.</li><li>Maintain accurate and thorough documentation of customer interactions.</li><li>Collaborate with cross-functional teams to resolve issues and enhance the customer experience.</li></ul><p><br></p><p><br></p>
<p>We are seeking a <strong>bilingual (Spanish/English), customer-focused Customer Service Representative</strong> to join our team in the St. Paul, Minnesota area. This role is ideal for an attentive professional who enjoys problem-solving, supporting customers, and working collaboratively across departments. This is a <strong>contract-to-permanent opportunity</strong> offering growth potential in a fast-paced, team-oriented environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond promptly and professionally to customer inquiries related to transactions, products, and services.</li><li>Resolve customer disputes and complaints with a focus on accuracy, professionalism, and customer satisfaction.</li><li>Communicate effectively in <strong>both Spanish and English</strong>, verbally and in writing.</li><li>Collaborate with internal teams including engineering, procurement, production, quality, sales, and shipping to ensure timely and accurate service.</li><li>Serve as a liaison for basic technical support, providing general guidance and escalating issues as appropriate.</li><li>Review, verify, and clarify order details, pricing, and shipping information to ensure accuracy.</li><li>Maintain organized and accurate documentation related to customer interactions and transactions.</li><li>Utilize Microsoft Office applications (Word, Excel, Outlook) to manage daily responsibilities.</li><li>Prioritize multiple tasks while meeting deadlines in a fast-paced environment.</li><li>Identify, troubleshoot, and assist with resolving customer issues as they arise.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Eagan, Minnesota. In this role, you will play a key part in ensuring customer satisfaction by addressing inquiries, managing logistics, and providing efficient support. Your attention to detail and ability to multitask will support the smooth flow of operations, from coordinating shipments and receiving deliveries to maintaining accurate records and facilitating essential communications. This is an excellent opportunity to contribute to a fun and dynamic industry. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.</p><p>• Coordinate and manage logistics to ensure timely service delivery, including accurately tracking and documenting the weight of all inbound and outbound trucks.</p><p>• Perform general office tasks, including data entry and document management.</p><p>• Maintain accurate records of customer interactions and follow-ups.</p><p>• Communicate effectively with internal teams to resolve customer issues.</p><p>• Provide clear and concise information about services to customers.</p><p>• Monitor service requests and escalate issues when necessary.</p><p>• Support team members with administrative tasks to enhance overall efficiency.</p><p>• Ensure compliance with company policies and procedures during all customer interactions.</p>
<p>Join our company as a Remote Spanish Bilingual Customer Service Representative, supporting customers in both English and Spanish across a variety of channels. We are seeking adaptable, detail-oriented professionals who excel in fast-paced, remote environments and are committed to delivering outstanding service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both Spanish and English</li><li>Resolve questions, concerns, and issues efficiently while maintaining a positive attitude</li><li>Document all customer interactions clearly and accurately</li><li>Collaborate with team members and other departments to ensure high customer satisfaction</li><li>Uphold company values, policies, and standards of service</li><li>Meet or exceed individual and team metrics for productivity and quality</li></ul>
<p>Customer Service Specialist – Job Description</p><p>Essential Job Duties:</p><ul><li>Manage the end-to-end order life cycle using current enterprise resource planning (ERP) software.</li><li>Support sales and business development initiatives through accurate order, billing, and quoting processes.</li><li>Resolve billing issues and respond to customer inquiries in a timely manner.</li><li>Prepare and send quotes to customers and prospective clients.</li><li>Troubleshoot and resolve product or service concerns, expediting or escalating as needed to ensure prompt solutions.</li><li>Provide clear and accurate product or service information to existing and potential customers.</li><li>Maintain records of all customer interactions, process customer accounts, and update records as necessary.</li><li>Acquire and demonstrate a strong understanding of the company’s products and services.</li><li>Manage tasks related to price lists, credits, debits, and freight disputes.</li><li>Communicate effectively with internal teams—including sales, accounts receivable, production, quality, and shipping—to meet customer requirements and resolve complaints.</li><li>Notify customers proactively of any manufacturing delays affecting ship dates.</li></ul>
<p><strong>Overview:</strong></p><p>Our company is seeking a detail-oriented and proactive Medical Customer Service Representative / Coordinator to join our healthcare administration team. In this vital role, you will facilitate medical record retrieval by contacting provider offices, hospitals, and healthcare facilities on behalf of Medicare, Medicaid, and ACA. You’ll play a crucial part in ensuring records are retrieved efficiently and provider relationships are maintained with a high level of professionalism.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Make a minimum of 60 outbound calls daily to schedule medical record retrieval appointments.</li><li>Meet and exceed retrieval metrics and performance goals.</li><li>Professionally communicate with healthcare providers, hospitals, and facilities to coordinate retrieval efforts.</li><li>Accurately document all interactions and appointment details within internal systems.</li><li>Maintain and strengthen productive working relationships with provider offices.</li><li>Consistently achieve and uphold a quality standard of 90% or higher in all aspects of your work.</li></ul><p><br></p>
We are looking for a highly motivated and independent Customer Support Specialist to join our team in Blaine, Minnesota. This long-term contract position requires a proactive and detail-oriented individual capable of managing high volumes of customer inquiries, scheduling installations efficiently, and maintaining organized workflows. The ideal candidate will possess strong administrative skills and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Schedule installation appointments to ensure timely and efficient project completion.<br>• Monitor and manage pending installations, verifying product delivery and labor readiness.<br>• Oversee the installation pipeline, updating and closing jobs daily to maintain accuracy.<br>• Prepare installation crews by organizing all necessary paperwork and ensuring readiness for scheduled tasks.<br>• Assign installation crews to projects based on their relevant experience and expertise.<br>• Maintain inventory records and provide timely updates on product arrivals to stakeholders.<br>• Address and resolve customer concerns to uphold high satisfaction levels.<br>• Process payments and manage funding for completed jobs in compliance with company standards.<br>• Utilize industry-specific software, including Microsoft Dynamics CRM, to manage operations and data effectively.<br>• Perform additional administrative duties as required to support team goals.
<p>We are looking for a contract to to hire, dedicated and detail-oriented Member Services Representative to join our team in St. Paul, Minnesota. This role involves delivering excellent customer experiences in a fast-paced call center environment. As part of a long-term contract position, you will play a vital role in assisting customers and maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries efficiently and courteously, ensuring customer satisfaction.</p><p>• Provide accurate information about services and resolve issues in a timely manner.</p><p>• Utilize computer systems to document customer interactions and update records.</p><p>• Maintain high typing accuracy to meet operational requirements.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p>• Adapt to a fast-paced work environment while managing multiple tasks simultaneously.</p><p>• Uphold company policies and procedures in all customer interactions.</p><p>• Assist with escalated concerns, ensuring proper resolution and follow-up.</p><p>• Monitor and report customer feedback to help identify areas for improvement.</p>
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
<p>We are looking for a detail-oriented Sales Support team member to join our client in the south metro, Minnesota area. In this long-term contract position, you will play a vital role in assisting the sales team by managing administrative tasks, maintaining customer relationships, and ensuring seamless sales operations. This role offers an excellent opportunity to contribute to the success of a dynamic and collaborative environment. Responsibilities:</p><ul><li>Provide post-sales support to ensure customer satisfaction and resolve issues promptly.</li><li>Assist with inbound and outbound sales activities, including responding to inquiries and reaching out to potential clients.</li><li>Prepare accurate and timely quotes for customers based on their specific requirements.</li><li>Manage order entry processes and ensure all records are updated and maintained accurately.</li><li>Collaborate with the sales team to support operations and projects.</li><li>Utilize Microsoft Word, Excel, and Outlook to create reports, manage schedules, and communicate effectively.</li><li>Monitor and maintain the organization of sales-related documentation and infrastructure.</li><li>Identify opportunities to enhance customer experience and drive sales efficiency.</li><li>Contribute to the continuous improvement of sales procedures and processes.</li><li>Support the team in navigating and leveraging data center environments effectively.</li></ul>
<p>We are looking for an experienced Client Services Manager to oversee and enhance the delivery of account onboarding, legal documentation, and treasury management services in compliance with industry standards and regulations. This role requires strong leadership skills to manage a team focused on loan support and treasury operations, ensuring exceptional service levels and operational efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Documentation, Onboarding, & Administration (70%)</strong></p><ul><li>Champion a client-focused culture within the department, setting expectations, managing staff, and ensuring consistent high-quality client service.</li><li>Execute routine processing tasks for loan and treasury management products.</li><li>Develop and maintain service level agreements, publish performance dashboards, and evaluate processes for improvement.</li><li>Collaborate with Credit, Relationship Managers, and Compliance to align with business objectives and compliance requirements.</li><li>Support client growth and service across business lines.</li><li>Cross-train staff to ensure consistent coverage and ongoing skill development.</li><li>Coordinate preparation and maintenance of legal loan documentation, including notes, security agreements, guarantees, UCC filings, collateral, and insurance records.</li><li>Oversee setup and maintenance of treasury management product offerings (e.g., ACH, Wires, Remote Deposit Capture, Positive Pay, and online banking installations and limits); monitor internal controls and dual authorization.</li><li>Maintain vendor relationships and act as product administrator for technology platforms, including coordination of upgrades and user acceptance testing (UAT).</li></ul><p><strong>Operational Risk Management & Compliance (15%)</strong></p><ul><li>Maintain and update departmental policies, procedures, SOPs, and internal controls in line with regulatory expectations.</li><li>Ensure compliance with applicable laws, regulations, and internal policies.</li><li>Lead remediation efforts for audit and examination findings.</li><li>Track and manage exceptions to maintain audit-ready operations.</li><li>Develop and implement fraud prevention and risk mitigation strategies to protect client assets and ensure regulatory compliance.</li></ul><p><strong>Process Optimization & Technology Enhancement (15%)</strong></p><ul><li>Regularly review and optimize operational workflows, recommending technology improvements to enhance quality, efficiency, and control.</li><li>Build business cases for automation or system enhancements; coordinate training and change management during rollouts.</li><li>Collaborate with stakeholders for approval and integration of process improvements.</li><li>Anticipate and plan for technology needs to drive future client experience and operational efficiency.</li></ul>
