We are looking for a Patient Access Specialist to support front-end registration and patient service operations in Racine, Wisconsin. This Long-term Contract position focuses on creating a welcoming experience for patients while ensuring accurate intake, scheduling, and insurance-related documentation. The ideal candidate is organized, service-driven, and comfortable handling a high volume of calls, clerical tasks, and detailed record updates in a healthcare setting.<br><br>Responsibilities:<br>• Welcome patients professionally, gather required demographic and coverage details, and complete registration records with a high level of accuracy.<br>• Coordinate appointment scheduling and rescheduling activities while helping patients understand next steps, required documents, and visit preparation instructions.<br>• Manage inbound and outbound calls to address questions related to appointments, billing matters, insurance verification, deductibles, copays, and medical coverage.<br>• Maintain clear and timely documentation in computer systems, ensuring patient information, forms, labels, and related records are properly entered and organized.<br>• Support reception and general administrative operations by handling paperwork, typing, scanning, and other clerical duties that keep daily workflows running smoothly.<br>• Explain office procedures and financial policies to patients, and assist with routine payment-related inquiries or ad hoc financial tasks as needed.<br>• Work closely with internal teams to confirm protocol-related requirements, communicate updates, and help optimize patient access processes and service quality.<br>• Follow established guidelines for confidentiality, documentation standards, and department procedures while delivering consistent customer service in a fast-paced environment.
We are looking for a Front Desk Associate to support appraisal coordination activities for a mortgage company in Brookfield, Wisconsin. This Contract position is ideal for someone who is organized, responsive, and comfortable managing incoming requests while keeping processes on track. The person in this role will serve as a key point of contact for internal teams and external partners, helping maintain timely communication, accurate documentation, and a high level of customer service.<br><br>Responsibilities:<br>• Coordinate appraisal requests by tracking new orders, expedited needs, and revisions to help keep the pipeline moving efficiently.<br>• Serve as a communication link between lending teams and appraisers to gather required borrower details and confirm assignment information.<br>• Use the Mercury Network platform to support users, resolve navigation questions, and assist with issues related to system connectivity with Encompass.<br>• Guide staff through appraisal ordering procedures, respond to inquiries, and help address order-related concerns.<br>• Distribute appraisal assignments to appraisers or appraisal management companies based on coverage area, eligibility, and internal guidelines.<br>• Prepare and upload cover letters and supporting documentation into the Encompass eFolder with a high degree of accuracy.<br>• Help uphold appraisal compliance standards by following applicable regulations, investor expectations, and departmental procedures.<br>• Respond to branch questions involving appraisal payments, order updates, and general service issues while maintaining professionalism and discretion.<br>• Contribute to quality control efforts, provide backup coverage for appraisal desk functions, and assist with workflow improvements or cross-functional projects as needed.