We are looking for a detail-oriented Billing Clerk to join a manufacturing organization in Waukesha, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys resolving transactional issues, supporting post-sales activities, and working with internal teams to ensure accurate billing outcomes. The role focuses on handling customer-related billing requests, reviewing order and contract information, and helping maintain efficient day-to-day support operations in a fast-paced onsite environment.<br><br>Responsibilities:<br>• Manage billing-related transactions such as credit adjustments, return authorizations, no-charge part requests, invoice corrections, and rebilling activities with accuracy and timeliness.<br>• Investigate customer concerns by reviewing account details and coordinating with internal departments to identify appropriate solutions.<br>• Examine contract terms, track order progress, and address discrepancies that affect billing or transaction completion.<br>• Monitor shared support queues and contribute to overall team productivity by assisting colleagues with case volume as needed.<br>• Communicate with customers and internal partners to clarify issues, provide updates, and support issue resolution professionally.<br>• Maintain accurate records within billing and customer support systems to ensure documentation is complete and current.<br>• Use business tools such as SAP, Salesforce, and Microsoft Office to process transactions, review data, and support daily workflow.<br>• Take on additional operational tasks and post-sales support duties as business needs evolve.