We are looking for a skilled Systems Administrator to join our team in Glendale, Wisconsin, on a Contract to permanent basis. In this role, you will be responsible for maintaining and optimizing IT systems, ensuring seamless network operations, and troubleshooting hardware and software issues. The ideal candidate will bring extensive hands-on experience and a proactive approach to managing system health and resolving technical challenges.<br><br>Responsibilities:<br>• Monitor server and workstation performance, including disk space, memory usage, system logs, backups, and security measures.<br>• Configure, install, and troubleshoot hardware and software components, including drivers, peripherals, and user customizations.<br>• Diagnose and resolve network connectivity issues, routing errors, and name resolution problems.<br>• Administer user accounts, mailboxes, group policies, printers, and network security tasks.<br>• Support the help desk by resolving escalated technical issues and providing guidance to team members.<br>• Collaborate with higher-level engineers to set up, analyze, and repair server infrastructure devices.<br>• Ensure optimal functioning of critical IT systems to prevent service interruptions.<br>• Transport and handle IT equipment as needed for installations and repairs.<br>• Integrate mission-critical devices into client networks effectively.
<p><strong>Job Title: Field Systems Engineer – IT Infrastructure & Client Services</strong></p><p><br></p><p><strong>Overview:</strong></p><p>Robert Half is seeking a tech-savvy, solutions-oriented Field Systems Engineer who thrives in client-facing environments and enjoys building strong, long-term relationships through technical excellence. This role offers a unique mix of on-site support, systems engineering, and strategic consulting in a managed services environment. You'll be guiding clients through infrastructure modernization, cybersecurity enhancement, and cloud transformation.</p><p><br></p><p><strong>This is a Direct/Permanent Hire position, that will require a hybrid in-office schedule.</strong></p><p><strong>Travel to local clients is required. Must have a valid driver's license and active insurance policy.</strong></p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Act as the primary technical contact for a portfolio of business clients, managing all aspects of their IT systems.</li><li>Architect, configure, and support a range of systems including servers, network gear, firewalls, and data protection tools.</li><li>Plan and execute server transitions, network refreshes, and virtualization rollouts using Hyper-V or VMware.</li><li>Deploy and manage cloud platforms like Microsoft 365, Azure, and SharePoint.</li><li>Offer advanced troubleshooting for escalated service tickets beyond the helpdesk or remote operations center.</li><li>Conduct regular system audits, performance assessments, and preventive maintenance tasks.</li><li>Recommend and implement security solutions, including MFA, EDR, and compliance support across HIPAA, PCI, and other frameworks.</li><li>Participate in technical planning sessions with client stakeholders to align IT strategy with business goals.</li><li>Contribute to internal process improvements and stay on top of evolving tech stacks and industry best practices.</li></ul><p><br></p>
We are looking for an experienced ERP/CRM Developer to join our team in Pewaukee, Wisconsin. This Contract-to-permanent position will play a critical role in supporting and enhancing our Epicor Prophet 21 system and related technologies. The ideal candidate will possess strong technical expertise and be adept at identifying opportunities for process improvement while providing excellent support to end users.<br><br>Responsibilities:<br>• Provide first-line support for Prophet 21-related issues, utilizing Freshservice to manage and resolve tickets efficiently in collaboration with developers.<br>• Analyze business processes, gather user requirements, and document findings to recommend enhancements for Prophet 21 and its companion tools.<br>• Manage user security configurations and address customization requests within Prophet 21 and supporting systems.<br>• Optimize and maintain existing applications and infrastructure, including performing upgrades and custom development for Prophet 21.<br>• Troubleshoot and support Wireless Warehouse operations, including resolving issues with Zebra handheld devices and Prophet 21 functionality.<br>• Develop and maintain internal Knowledge Base documentation to ensure smooth IT operations.<br>• Leverage expertise in Prophet 21 modules such as financials, procurement, inventory, planning, and warehousing to identify efficiencies and improve processes.<br>• Assist in creating custom reports and dashboards using tools like Crystal Reports and Power BI.<br>• Collaborate with cross-functional teams to ensure seamless integration and functionality of Prophet 21 and related systems.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
<p>We are looking for an experienced Firmware Engineer to join our team in Germantown, Wisconsin. This Contract-to-permanent position offers an opportunity to design and develop cutting-edge firmware solutions that support innovative products. If you have a strong background in embedded systems and thrive in dynamic environments, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain firmware using C, C++, and Assembly for a wide range of embedded systems.</p><p>• Design and implement robust communication protocols, including Bluetooth, to support product functionality.</p><p>• Lead firmware development projects from concept through production, ensuring high performance and reliability.</p><p>• Create and test embedded applications using tools such as Simulink and Model-Based Software Development methodologies.</p><p>• Implement end-of-line testing processes and develop software to support manufacturing and quality assurance.</p><p>• Collaborate with cross-functional teams to ensure firmware aligns with hardware designs and product requirements.</p><p>• Automate processes using C++ or Python-based applications and scripting to enhance development and production workflows.</p><p>• Address and resolve firmware-related issues in production, ensuring smooth operation and compliance.</p><p>• Adhere to industry standards and best practices for software development, including testing, documentation, and coding guidelines. </p>
We are looking for a dedicated and bilingual individual with strong attention to detail to join our credit union team as a Teller in Milwaukee, Wisconsin. In this Contract-to-Permanent position, you will play a vital role in delivering exceptional customer service while managing financial transactions with precision. This opportunity is ideal for someone who thrives in a collaborative environment and is passionate about serving members in the non-profit industry.<br><br>Responsibilities:<br>• Process deposits, withdrawals, loan payments, and other financial transactions with accuracy and efficiency.<br>• Respond to member inquiries and provide tailored solutions to address their financial needs.<br>• Promote credit union products and services to strengthen member relationships and enhance satisfaction.<br>• Ensure compliance with credit union policies while maintaining accurate records of all transactions.<br>• Balance cash drawer daily and promptly resolve any discrepancies.<br>• Deliver outstanding customer service to members, fostering a welcoming and positive environment.<br>• Travel to support other branches as needed, ensuring consistent service delivery.<br>• Assist with scheduling appointments and managing email correspondence effectively.<br>• Handle inbound and outbound calls to address member concerns and provide timely assistance.<br>• Utilize software tools such as Microsoft Excel and Word to complete data entry and order processing tasks.
<p>We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. As a key contributor to our organization’s long-term success, you will play a pivotal role in delivering exceptional customer experiences and ensuring clients receive significant value from our services. This is a Contract-to-Permanent position, ideal for professionals passionate about customer advocacy and creating elite experiences.</p><p> Hybrid (2-3 days per week)</p><p>Responsibilities:</p><p>• Serve as a proactive and empowered customer success agent for individual clients or end-user channels.</p><p>• Achieve daily call targets of 85 calls while maintaining high-quality interactions.</p><p>• Act as a customer advocate, personalizing the experience to minimize effort and maximize satisfaction.</p><p>• Independently identify and resolve customer concerns by providing timely and effective solutions.</p><p>• Utilize troubleshooting skills and self-help tools to address technical issues efficiently.</p><p>• Maintain a strong understanding of company products and services to provide informed support.</p><p>• Collaborate across departments to ensure inquiries are resolved with a one-call resolution approach.</p><p>• Uphold a sense of urgency and professionalism in every interaction to consistently exceed customer expectations.</p><p>• Track and document customer interactions accurately using data entry tools and systems.</p>
<p>We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this position, you will play a critical role in ensuring our customers receive exceptional value and support, fostering long-term success for both the organization and our clients. The ideal candidate will bring a proactive approach to customer service, consistently delivering outstanding experiences and solutions.</p><p>(Hybrid 2 to 3 days)</p><p>Responsibilities:</p><p>• Serve as a dedicated customer success representative, addressing the needs of individual customers and end-user channels.</p><p>• Handle a high volume of customer interactions, aiming to complete 85 calls per day while maintaining quality service.</p><p>• Advocate for customers by ensuring their experiences are personalized and effortless.</p><p>• Analyze customer concerns independently and provide timely, effective solutions.</p><p>• Resolve technical issues using troubleshooting skills and available self-help tools.</p><p>• Maintain a deep understanding of the company's products and services to better assist customers.</p><p>• Collaborate across departments to resolve inquiries efficiently, aiming for one-call resolution.</p><p>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel to manage customer interactions and data.</p><p>• Continuously strive to meet call center metrics and deliver success stories for customers.</p>
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent role, you will be instrumental in ensuring our customers achieve maximum value from our services while delivering exceptional experiences. This position is ideal for someone who thrives in a fast-paced, high-volume call center environment and enjoys building successful partnerships with customers.<br><br>Responsibilities:<br>• Handle inbound customer interactions with urgency, aiming to meet a daily call target of 85 calls.<br>• Advocate for customers by tailoring their experiences to ensure minimal effort and satisfaction.<br>• Analyze customer concerns independently and provide timely, effective solutions.<br>• Utilize troubleshooting skills and self-help tools to address technical issues.<br>• Demonstrate strong knowledge of Milwaukee products and services to resolve inquiries effectively.<br>• Collaborate cross-functionally with support teams to ensure one-call resolutions.<br>• Exhibit agility in addressing customer needs across various channels and adapting to dynamic situations.<br>• Maintain accurate records of customer interactions and solutions through data entry systems.<br>• Uphold professionalism and responsiveness in all communications to foster long-term customer relationships.
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Milwaukee, Wisconsin. In this role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and efficient front desk experience. This position requires excellent communication skills, strong organizational abilities, and a commitment to maintaining confidentiality in a highly visible environment.<br><br>Responsibilities:<br>• Welcome and assist visitors, ensuring a positive and detail-oriented first impression.<br>• Manage incoming calls, routing them appropriately and addressing basic inquiries.<br>• Handle light administrative tasks, such as processing mail and performing minor clerical duties.<br>• Maintain the front desk area, including organizing supplies and restocking the coffee machine.<br>• Utilize computer systems to complete routine office tasks and support communication needs.<br>• Uphold confidentiality and professionalism while interacting with staff and external parties.
