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Help Desk Analyst I

Milwaukee, WI
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsin in a Contract to permanent role. This position supports employees through a combination of deskside assistance, walk-up support, and ticket-based service, helping resolve technical issues efficiently and effectively. The ideal candidate brings a strong customer service mindset, solid troubleshooting ability, and a structured approach to managing support requests from intake through completion. Responsibilities: • Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner. • Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments. • Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs. • Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues. • Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity. • Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities. • Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service. • Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion.
2026-06-22T00:00:00Z