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1 result for It Support Specialist in Millersburg, OH
- North Canton, OH
- onsite
- Temporary
- 16 - 16 USD / Hourly
- <p><br></p><p><strong>About the Role:</strong></p><p>We are seeking an enthusiastic and detail-oriented Customer Relations Specialist to support our enrichment camp programs. This is a seasonal, on-site position through August 2026.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop comprehensive knowledge of our enrichment programs to effectively share information and assist participants.</li><li>Register participants via online platforms and phone.</li><li>Respond to inquiries by phone, web, and email, providing clear and accurate program information, including locations and pricing.</li><li>Guide customers through the camp website and assist with registrations.</li><li>Perform accurate and timely data entry for events and registrations.</li><li>Analyze concerns, resolve issues, and follow up with customers to ensure superior support.</li><li>Research and resolve participant-related problems with professionalism and urgency.</li><li>Represent and express excitement for our mission during customer interactions.</li><li>Deliver prepared sales scripts with soft sales techniques to increase program registrations and donations, emphasizing urgency when appropriate.</li><li>Record all details of inquiries and resolutions; process transfers, cancellations, refunds, and receipts as requested.</li><li>Prioritize, escalate, and communicate urgent issues as needed.</li><li>Perform periodic filing and administrative tasks as needed.</li><li>Liaise with internal departments, including direct partnership with the sales team for support.</li><li>Execute other related duties or assist additional departments as business needs roll over.</li></ul><p><br></p><p><strong>Why Join Us?</strong></p><p>This position offers an exciting opportunity to make a direct impact supporting enrichment for young minds in a collaborative, mission-driven setting. If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we invite you to apply!</p><p><br></p><p><br></p><p><br></p>
- 2026-03-31T00:00:00Z